Had similar issue, which the TM's contractor FFK'd me two weeks ago. Just lodge your complain to forum + call them. If ineffective, add a CFM complain and they will suddenly, be very efficient. At least mine works. Takes them forever to reschedule an appointment but immediately after my CFM complaint, they do things "quickly"

One thing I still dislike is that, they are still avoiding responsibilities by simply telling me.

Sir, I understand but we cannot help you as it its TM's staff. Seriously I know it's TM staff but Maxis should really do better in scheduling management, which in fact they did well with customers (At least 3 to 4 calls to remind me of the installation date), why not with contractors as well?

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Added on July 3, 2012, 10:32 pmOh I almost forget, anyone tried to call International numbers using the deck phone? Can't find the + (plus sign), not sure how to dial international numbers without it

trust me u will need it.
if u torrent, the router will get very hot, and sometimes reboot itself.

aiyoyo... u buy usb colling pad ah? ur usb cooling pad connected to the thomson router?

how much u bought?

btw, the maxis guy just called me to remind me on the installation this coming monday

just the cheapo RM 10.
plug it to the thomson usb port.

trust me u will need it.
if u torrent, the router will get very hot, and sometimes reboot itself.

yes still using the thomson router coz need the voip service.

using it 24/7. only once a week do manual reboot.

just put a cooler pad below the router and there will be no overheat and it will run fine.

Agree. Digged out one old cheapo cooling pad and router becomes much more.. stable.

Anyway, Thomson Router seems to be limited in terms of configuration.. can't find MAC Filtering or I'm missing out things

If I want to hard-reset the router, what are the things I need to take note / reconfigure later?

1) Maxis account id
2) Maxis account password (+1 behind)
3) Telephone number.
4) What else? Appreciate help if I missed out things.. don't wanna screw up things after a hard reset (just in case)

yeah..i put a cooling pad also underneath the router coz it gets hot bloody fast!
need to find another 1 for the modem as well.
I use a hub for now coz limited usb ports at the router.
the password? how to put the +1?

yeah..i put a cooling pad also underneath the router coz it gets hot bloody fast!
need to find another 1 for the modem as well.
I use a hub for now coz limited usb ports at the router.
the password? how to put the +1?

so you get exact 10Mbps doing speedtest. any improvements? how about access to sites in USA ok ke?

another thing when tm do fiber cabling. you know the value of ?dBm on your fiber line. the highest the value your connection may not be stable in long run. or in optimal state can get 90% speed benchmark.

the password is user ID +1

User ID: 12345
password: 123451

did not have the chance to have a loot at that 1..
did get about 9.2 - 9.6..
but can get 1.25 with IDM 
it is the number before the "@home.maxis.com"?

for dBm you need to pujuk the tm fellas. nice to them give them drinks. then they tell you hehe..

1.25 is norminal. if you get 10+ below 11. it be slighly >1.25 with IDM.

thanks for your advice, i already called + cfm report them with case number,   damn lar i submit reg form on 1st june then when i called today they told me installation date on 19 Sept    maxis think customer a fool keh? no such think need wait for 4 months for a bloody installation. Now waiting for a new installation date call from them.     

for dBm you need to pujuk the tm fellas. nice to them give them drinks. then they tell you hehe..

1.25 is norminal. if you get 10+ below 11. it be slighly >1.25 with IDM.

of coz give them drinks..
hospitality from my house: a guest enters, must serve drink..
it should be above 20Db i guess

above 20dBm is ok. you get 90%+ speedtest.

but if above 25dBM, your ONT takes very long to online. tm keep quiet and advice users leave it ON. hehee. while in between u have many many probs. this is classified info.

above 20dBm is ok. you get 90%+ speedtest.

but if above 25dBM, your ONT takes very long to online. tm keep quiet and advice users leave it ON. hehee. while in between u have many many probs. this is classified info.

what animal is this dBM thing?

is it applicable to high rise as well?

above 20dBm is ok. you get 90%+ speedtest.

but if above 25dBM, your ONT takes very long to online. tm keep quiet and advice users leave it ON. hehee. while in between u have many many probs. this is classified info.

Lower the better?

what do u mean by "in between u have many many probs", & in betweem what?
i want to leave it always on..but wifi with my iphone sometimes lagging..
the router is at the centre of the house (top-bottom, front-back), at the stairs

lower means lesser noice. lesser signal lost.

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Added on July 4, 2012, 1:44 pm

let put it this way, TIME telekom installation they have a std termination on ONT at max 21dBM. which is why they are solid. i am not sure about your actual reading.

as for your reading you say around 20dB should be get good signal on your ONT. but what is exact value?

wifi lagging i experienced before. putting a small fan helps temporary. i changed the router it solved my prob.

when tm & maxis around. anyone ask why don't they configure the phone to ONT? why everything has to be on thompson router?

the modem is belongs to TM... that's why everything must depends on the thomson router