9.30am installation, non of the guys are here yet. Hopefully it's not another blank installation like how it is two weeks ago

Mine is here too. Installation is completed

High rise here. No drilling needed, just reuse the existing port + existing ADSL wire = job done

Anyone know what's the password for the ID 'Administrator' in our Thomson router?

Tried leaving it blank, Administrator / Administrator, Administrator / admin, Administrator , <Access key behind the router> to no avail.

I followed the exact capitals as it is

Username: Administrator
Access key: XX0X00X <something like this (mixture of letters & numbers)

This post has been edited by polarzbearz: Jul 3 2012, 03:01 PM

Default password for MaxisBB is blank (no characters)


Still can't

Had similar issue, which the TM's contractor FFK'd me two weeks ago. Just lodge your complain to forum + call them. If ineffective, add a CFM complain and they will suddenly, be very efficient. At least mine works. Takes them forever to reschedule an appointment but immediately after my CFM complaint, they do things "quickly"

One thing I still dislike is that, they are still avoiding responsibilities by simply telling me.

Sir, I understand but we cannot help you as it its TM's staff. Seriously I know it's TM staff but Maxis should really do better in scheduling management, which in fact they did well with customers (At least 3 to 4 calls to remind me of the installation date), why not with contractors as well?

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Added on July 3, 2012, 10:32 pmOh I almost forget, anyone tried to call International numbers using the deck phone? Can't find the + (plus sign), not sure how to dial international numbers without it

This post has been edited by polarzbearz: Jul 3 2012, 10:32 PM

High rise installation here. I can confirm that you can go ahead with whatever you prefer (either terminate first or later).

The moment TM + Maxis guy come and set-up, TM will just go to the connection centre (or whatever it's called) in your building / block, switch your port settings to their unifi / home fiber (HSBA) port.

I realised the TM guy had arrived (Maxis' guy already beside me, I was doing my web development, online) the moment my internet went off with no ADSL signal. (The TM guy just reconfigure/remove/unplug/change setting/i don't really know what he do behind), moments later he came up to configure TM's modem configuration and viola! I'm activated with high speed fiber.

The only problem is, I think, TM / Maxis did not activate my account and they couldn't get my connection to online, although the DSL signal is there. They just called back to centre to check and few minutes later, everything's done

Sorry for my long post tho, TL;DR version:
Doesn't matter if you terminate now or later, they're gonna replace your existing port with new installation anyway.

forum.maxis.com.my

Alright thanks! Will try tomorrow, kinda late already now

http://www.complaint.cfm.org.my/

Anyway, here's a heads up to those who seek to BT using Maxis Home Fiber. I'm not really into downloading/uploading stuff ever since few years back, when streamyx is throttled.. but decided to give it a try after the long lost "feeling"

No piracy intended. Just sharing what speed is achieved with Maxis 10MB FTTH via VDSL @ High Rise Building
[attachmentid=2928053]

Sidenote: The upload speed seems to be ridiculously low. Any other BT users facing the same problem? Port's forwarded correctly. Using private IP at the moment but already submitted my request for public IP.

Doesn't seem nice not to have 1:1 DL:UL ratio

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Added on July 3, 2012, 11:40 pmIf you look close enough, the answer is stated clearly in the first page.

This post has been edited by polarzbearz: Jul 3 2012, 11:44 PM

Ah, I see. By the way, do you have any idea about the mylaunchpad? I can't seem to log-in with my VOIP# + NRIC. Double-checked and even tried different combinations of input (with or without hash, with or without 60, etc)

Nope, no such thing. But I do believe that is maxis' hotspot (Saw it in several locations, including my university. All public places)

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Added on July 4, 2012, 1:19 am But a lengthy answer

This post has been edited by polarzbearz: Jul 4 2012, 01:19 AM

Most likely they're using your router for Hotspot then... just curious, are you staying near public places (shop lot, etc) at landed building or high rise condos?

No idea how Maxis target users then.. but I think high-rise should be less likely to be "affected" by it (due to the height and etc).

You must be unlucky

Just re-use existing telephone cable (RJ-11) for streamyx and you will be fine. That's what I did, I already did cabling (long cabling) and they just reuse it without complaints.

Agree. Digged out one old cheapo cooling pad and router becomes much more.. stable.

Anyway, Thomson Router seems to be limited in terms of configuration.. can't find MAC Filtering or I'm missing out things

If I want to hard-reset the router, what are the things I need to take note / reconfigure later?

1) Maxis account id
2) Maxis account password (+1 behind)
3) Telephone number.
4) What else? Appreciate help if I missed out things.. don't wanna screw up things after a hard reset (just in case)

My Internet was out suddenly after restarting. Initially thought it was router problem until I saw the word 'Authentication failed'.

So hard to get through Maxis Home Fibre Calling Centre... Took me 5 minutes for someone to pick up my call, then the call dropped for no apparent reason

Called again and another 5 minutes later, went through all the normal procedures and instructions (restart router lah, modem lah etc) and only that fella finally check my request - whether if it's because maxis updated my account to public ip.

After getting his answer and try few more instructions, still authentication failed (change @home to @maxis)

Then I noticed there is WAN Easy Setup for high speed Internet + public ip + voip (currently set to hsi + voip). The public ip ones required additional details for subnet mask, which the CS couldn't provide me with, even after transferring the call to their technical department.

In the end all I get is 'we cannot provide you with the subnet mask because your maxis account is not set to public ip yet although it's been approved. All you can do is try and wait while we check for you'

I felt like I'm going merry go around

Those who had successfully changed to public ip, what are the full steps in configuration?

Sorry typo on my phone.. yes infact I meant @home.maxis.com.my to @public.maxis.com.my

That's the thing I hate about Maxis. Out of 5 complaints / requests / etc, none had a successful call backs. I have to call them myself to prompt them on the case

Already did that as well but to no avail.

Only hope that Maxis will update my account and call back ASAP.