hi, i send an urgent pm to you regarding the "LOGIN wireless station..." issue

can you pls pm me back... the thomson guy is coming to my house to check

This post has been edited by danieltay: Jul 19 2012, 10:12 AM

maxis guy is here but that tm guy not here yet...so those maxis guys go makan 1st....how come those maxis guys come in normal car and no uniform 1? same case for you all?

maxis guys n tm guys are all contractors lah! pakai kereta sendiri loh!

Just received a call to re-confirm the installation date & time.
Specifically tell both TM & Maxis Engineer to COME ON TIME.
The person also admit it was issue in the early phases.... he says now is much better.

tm guys are 1 hour late! unbelievable ....

Keep chasing them, before they ffk

for me, Maxis guy was wearing a Maxis t-shirt...but he did say he's from a contracted company to install...not direct from Maxis.

TM guys were not in uniform. And all using normal cars.

i called that maxis guy as he left his phone no. he said he called the help line and said that the tm guy still at home ...wtf really. said by 11 like that if he dont come will have to move to another date...he said tm people always give problem....haiz

This post has been edited by barney: Jul 19 2012, 10:52 AM

I now have to switch the ONT and Thomson in stages before i can get a connection. I used to switch them both at the same time and I'd get connected in 2 to 3 minutes. I hope it's not a sign of either one failing haha..

I believe the ONT must be turned on first, followed by Thomson Router

correct

yeah i agree completely. just that turning both on at the same time worked flawlessly for about a week before.
It's not an issue anyway.

Take ages to talk to a Maxis customer service personnel to speak on my issues.

The service personnel insisted on a me-at-home and technical-people-call-u scenario to do the so-called troubleshooting. I told the service personnel that the ONT is not powered, and the only diagnostic to be done is press the on-off switch of my electric socket. The maxis peep say sorry but nothing can be done. Sigh!!

Ohh.. understood what u means. Thanks!

I registered on the last day of the RM118 package offer. I haven't receive any calls about my installation date.
How long does it normally takes?
Should I call them and what's their number?

This post has been edited by ericling: Jul 19 2012, 02:55 PM

It took me 3 weeks before someone confirms my installation date and close to 5 weeks to get my installation done.

Please don't just call them, post to their forum and email their customer service also. Pls go to https://forum.maxis.com.my and post about your issue including email to customercare@maxis.com.my with your personal details such as name, identification number, installation address etc. Maxis hotline number 1800 82 1123

Today's connection very sluggish, open new tab, 9 out of 10 tabs just connecting...connecting... but never load the page. Need to click second time then only page load up.

It might be Maxis DNS server causing issues. The sad thing is, you can't change the DNS on Thomson router

for me it takes 1 week to contact me, suggest you to call their customer service and ask...