I know they always jual mahal. What I don't know is why we users fall for it.

I have a question for the Dell users here. What does the warranty cover exactly? Let's say I get the 3-years Basic warranty package, does that mean if any component inside the notebook is faulty or breaks down, then they will replace the component for free? Or do you have to pay for the component but the service charge is free? Confused! Also, on what warranty package are you guys on? Essential/Basic/Premium?

I have a question for the Dell users here. What does the warranty cover exactly? Let's say I get the 3-years Basic warranty package, does that mean if any component inside the notebook is faulty or breaks down, then they will replace the component for free? Or do you have to pay for the component but the service charge is free? Confused! Also, on what warranty package are you guys on? Essential/Basic/Premium?

cause for some people, design and style is more important than price and performance.

cause for some people, design and style is more important than price and performance.

I know they always jual mahal. What I don't know is why we users fall for it.

Coz people thought those mahal thing got more quality ,branded an more stylish when you use it, like macho la :-p

you already answered it. there is very limit Unit on Processors + no Dedicated GPU has being given to us as reseller.
other hand you might say there is very limit Options for Dell buyers in terms of processor.

My 3 Top Warranty Support should be :-

1- Dell ~ so far the best in terms of timing / troubleshooting / support.
2- Acer ~ quite ok for me, only matter on timing which i have been send 1 of my client notebook to claim warranty for DVD Drive it tooks around a month to settle it ( Acer Penang )
3- Not decide yet since never try on claiming other brands :-)

No actually. I am more like asking.

AFAIK Dell has the best warranty support in Malaysia. Just looking for AMD options from Dell. Prefer ULV system and I don't need dedicated GPU.

The new XPS design is ok...but the Inspiron....looks like this



XPS is at least RM 3k...while other brands 2K lappy also looks very nice. Build quality also an issue...the Dell trackpad sucks...very plasticky...not smooth...(Inspiron series). If they put some efforts into their design for the Inspiron range...no need to think...all the other brands can tar pau.

Dell. Bsod almost everyday since i got my lappie and its only 6 days old. Dell agreed to change a new set ( i requested so ) whereas they offered me on site warranty

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Added on July 3, 2012, 11:56 pm
Im using the inspiron 14r se. Well design wise its ok compared to the older models and i do prefer better specs than better designs

    enough said   
mate can you share with us how long does Dell take to Change a new set of Inspiron 14R to you

sadly, its 3 weeks long. its because dell said the 14r is in high demand and it takes time process a new set for me asap. well im actually getting my set back today ( 4th of July ). well, dell is kind enough to send a delivery service to retrieve my faulty set and send it back to Penang and once they got back the laptop, they refunded back my money ( rm 2999 ) and then process a new unit which costs rm 2719. the current price is rm 2799 and this is because the delivery costs rm80, they agreed to minus rm 80 from the lappie.

Aiyo...you don't know SONY style meh....always jual mahal mah...

my Sony laptop - 3 years and still running. send for warranty? 0 times
my Asus laptop - 1 year screen hinge already cracked. took 1-2 months time to replace because of "no parts"

user problem? both laptop same user, use for same thing

Acer? my housemate bought 1 back, less than 1 week already send for service.

My Compaq is now 3.5 years of age without a single visit to claim warranty.
Does that mean Compaq is a bullet proof lappy or I'm just being lucky.

That was awesome man. Then we can say with confident that Dell has the best after sales service in Malaysia, by far. Don't you guys agree? Please let me know that I am not the only one who feels this way.