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 TOP 3 (and Worst 3) Warranty Support in Malaysia, On Site Support: Laptop/Desktop

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TSnakTT
post May 17 2012, 08:07 PM, updated 12y ago

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Hi all. Kindly please share the TOP 3 (and worst 3) Warranty Support (on site) for laptop/desktop in your opinion.

I heard Dell is among the best but I also thought that we should at least share TOP 3 of the best because Dell not always have models that we want.

Do share warranty option that they provide in term of standard warranty (how many year/s) as well as options to extend the warranty support (how much is cost you and so on).


Thank you in advance. thumbup.gif

This post has been edited by nakTT: Jul 2 2012, 04:05 PM
[PF] T.J.
post May 17 2012, 08:16 PM

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Dell, HP and Lenovo's onsite warranty are the best.. but you're going to pay more for it nod.gif
Nickysnipe
post May 17 2012, 09:31 PM

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Dell ftw
TSnakTT
post May 17 2012, 10:30 PM

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QUOTE(PF T.J. @ May 17 2012, 08:16 PM)
Dell, HP and Lenovo's onsite warranty are the best.. but you're going to pay more for it nod.gif
*
If we were to buy from freelance seller, how do we know (for sure) that our Dell, HP or Lenovo laptop/desktop covered by on-site support?

putochip123
post May 18 2012, 12:13 AM

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QUOTE(nakTT @ May 17 2012, 10:30 PM)
If we were to buy from freelance seller, how do we know (for sure) that our Dell, HP or Lenovo laptop/desktop covered by on-site support?
*
HP and lenovo i dont know.

but for dell, their service default are onsite(no carry in), so with valid warranty, then there will be onsite.

lenovo got carry in policy so im not sure about that
lawtm
post May 18 2012, 01:35 PM

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Asus good for warranty but minimum 1month for replacing hardware........ vmad.gif vmad.gif
TSnakTT
post May 18 2012, 09:39 PM

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QUOTE(putochip123 @ May 18 2012, 12:13 AM)
HP and lenovo i dont know.

but for dell, their service default are onsite(no carry in), so with valid warranty, then there will be onsite.

lenovo got carry in policy so im not sure about that
*
Thanks for the reply bro.

Anyone who happen to know about HP and Lenovo do share here. Thank you in advance.
Zepx
post May 19 2012, 07:46 AM

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HP's service center is pretty good. The moment you walk-in, you must ask their technician to perform the test for you.

If you are early, they will do the replacement immediately. The wait could take about 1-4 hours depending on how serious the issue is.

I'm interested to know if anyone has used Lenovo's onsite warranty.
zizdnyll
post May 19 2012, 07:56 AM

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dell warranty for alienware , can extend up to 5 year..
they say first 3 year they can change the part , after that , they will change for new system if there's problem because they dont have the sparepart anymore.
[PF] T.J.
post May 19 2012, 07:58 AM

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QUOTE(nakTT @ May 18 2012, 09:39 PM)
Thanks for the reply bro.

Anyone who happen to know about HP and Lenovo do share here. Thank you in advance.
*
I'm actually quite interested to know about HP and Lenovo's on-site warranty support as well...
They are often advertised alot, but I've never heard of any feedbacks doh.gif
Zepx
post May 19 2012, 02:08 PM

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QUOTE(zizdnyll @ May 19 2012, 07:56 AM)
dell warranty for alienware , can extend up to 5 year..
they say first 3 year they can change the part , after that , they will change for new system if there's problem because they dont have the sparepart anymore.
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I guess that's what you get when you pay for a premium price. But still, how many people would hold a laptop for more than 5 years, especially a gaming one these days. Also the warranty is pretty pricy.
zizdnyll
post May 19 2012, 02:55 PM

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nego with dell service , can get better price ..i use my m14x , for first week already have motherboard problem , they change with new one , and offer me to extend my warranty half price after i complaint again n again..
5 year can la this laptop survive..now gaming , 2 3 years layer become office work laptop ..hahaa
secondrate
post May 19 2012, 04:23 PM

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Dell. This kong, that kong, they came next day to fix. Of course, pay more la.
Ikmal91
post May 19 2012, 06:25 PM

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HP warranty support is pretty good. Pay a few if you want it quick. Otherwise it's usually 2-3 days.
TSnakTT
post May 19 2012, 09:47 PM

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QUOTE(Ikmal91 @ May 19 2012, 06:25 PM)
HP warranty support is pretty good. Pay a few if you want it quick. Otherwise it's usually 2-3 days.
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How do we do that? Do share with us any info that you have on this. Thank you in advance.
Zepx
post May 19 2012, 10:07 PM

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Not sure why it's called "Pay a few if you want it quick", but afaik, if you go early in the morning, they could do part replacement on the spot, provided they have the parts. I once took my HP Mini to service centre and it was fixed within 45-60 minutes. Oh, and they have free coffee too tongue.gif (HP tower at damansara).
[PF] T.J.
post May 19 2012, 10:11 PM

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QUOTE(zizdnyll @ May 19 2012, 02:55 PM)
nego with dell service , can get better price ..i use my m14x , for first week already have motherboard problem , they change with new one , and offer me to extend my warranty half price after i complaint again n again..
5 year can la this laptop survive..now gaming , 2 3 years layer become office work laptop ..hahaa
*
Wow, so lucky notworthy.gif notworthy.gif
Ikmal91
post May 20 2012, 12:59 AM

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QUOTE(nakTT @ May 19 2012, 09:47 PM)
How do we do that? Do share with us any info that you have on this. Thank you in advance.
*
QUOTE(Zepx @ May 19 2012, 10:07 PM)
Not sure why it's called "Pay a few if you want it quick", but afaik, if you go early in the morning, they could do part replacement on the spot, provided they have the parts. I once took my HP Mini to service centre and it was fixed within 45-60 minutes. Oh, and they have free coffee too tongue.gif (HP tower at damansara).
*
Shiat. There was somewhere I browsed around that said if you paid RM80 or maybe $80, you could get your thing done quickly.
I went to the HP center in Lowyat to get my busted HDD replaced around 11AM (which was the time that they opened), and still it took 2-3 days. Dafuq?
v1900130
post May 20 2012, 01:06 AM

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Dell, HP, Acer
TSnakTT
post May 20 2012, 05:59 AM

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QUOTE(v1900130 @ May 20 2012, 01:06 AM)
Dell, HP, Acer
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Any idea on warranty from Acer? Do share with us. Thank you in advance.

I personally had quite a few Acer laptop in the past but I never once claim for warranty since the laptop never once give me trouble. I guess it is lucky me. But too bad since I can't share anything on warranty from Acer.


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