Acer has lots of service centres all over Malaysia. So people claim warranty through the shop they bought their Acer or just send to the service centre. Normally it takes 1 to 2 weeks to claim the warranty.

Woow!!! That kind of long time without a laptop. Do they have on-site support that we can purchase? Like for 1, 2 or 3 years or something. Do share with us here. Thank you in advance.

Too bad Dell did not offer many AMD-based lappy.

I'm not sure now when I was working in a PC shop, Acer offers something 2 or 3 years warranty or Acer Premium Care something like that. I think now should have gua.

gaming laptop will spoil faster than a normal laptop.
*heat kills laptop

i sent my aspire 5750g in before. takes me 2 days for a mbo replacement.. i think if u send back to computer shops, will take longer period of time. Thats why i prefer to send directly to manufacturer's service centre. Done my compaq pretty fast also.

I see. So based on your experience both Acer and HP service centre are good. Thanks for sharing.

lol.. normally the case will be

1. laptop kong
2. send back to SHOP(not service center, is shop)
3.shop wait till one big pile of warranty(save cost send one time less often)
4. reach service center, done in 1 week maybe??
5. then wait shop de courier come take back.. duno how long
6. when reach customer, one month ++ liau
7. customer complain laptop brand service not good...



=)... of cz.. see luck also... some have it good with the service center.. some... er....

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Added on May 22, 2012, 7:31 pmhaha.. i can't comment on asus after sales(although using one right now) cz i didn't use it yet, but i can support claims on dell.

friend's motherboard kong, tomorrow straight came and fix. ^^... i envy that after sales.. wonder if the time comes to claim warranty for my asus will it be hassle free... if it cxomes... pray won't ^^


asus is not build quality bad. it's the after sales decision they made... wrong decision.... 3 service centers ONLY in peninsula malaysia...zzzzzzzzzzzzzzzzzzzzzzzzz

super wrong....


This post has been edited by IvanWong1989: May 22 2012, 07:31 PM

Anyone have any experience with MSI standard 2-years warranty? Do share with us here. Thank you in advance.

yah, I would like to know more about MSI warranty and their support & services.

Right now I am using CR650 but so far almost one year it looking good and trouble free. That is why I have no experience with MSI warranty.

Looking forward to get myself one unit of small laptop with ULV processor. Might go for MSI again if the warranty is good since Dell do not really have AMD solution.

basically, NONE!
they usually good at "replace parts" , not really help to "fix" the parts. But that's customers usually want. anyway the same problem will still exist if the design really have problems, some certain models are notorious for certain common problems in some famous brands!

Thanks for the reply. But my question is more like the support for normal hardware issue, not one caused by a design defect which we all know it is not going to be easy to rectify. I thank you anyway for the reply.

So you are using acer,and you go warranty take you total two days for done yours laptop ? If two days then i will consider buying acer lo !

It would be much more interesting if there's another top 3 worst brand in customer service

hmm..i wonder who would b top 1? A**S?

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Added on July 1, 2012, 10:52 pm+1....any1 mind sharing their experience? recently bought a msi ge60... so far i only contact them thru their website support only...response to my queries within a day...but i hope i wont hav to experience their physical service center though *fingercross

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Added on July 1, 2012, 10:54 pmMy top 2 would b dell and acer....I recently send my old acer laptop to their SC due to bad sector in the HDD... they replaced my hdd n format within 2-3 working days..pretty fast if u ask me..

This post has been edited by Uchiha_Itachi1991: Jul 1 2012, 10:54 PM

Thank you for sharing your experience with Acer and MSI. Keep them coming as it would really help many of us here.

dell will be the best among them~
asus << in other country have good service, but in malaysia i dun think so
Hp << kinda nightmare for me, 3rd month only then my motherboard then claim wif hp take about 3 month< im thinking is soooo long~ then after 1 year warranty motherboard die again~ so u can think how good are they, their quality control~
MSI <<i never using it before~ i cant even find any regrading about the warranty comment
lenovo << using y480 hope dun have any problem~ if not will be big problem for me~

1. ASUS
2. ASUS.
3. ASUS.

There.

btw, i am interested in more feedback on Acer Warranty support feedback...anyone else have experience with Acer laptop warranty??

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Added on July 2, 2012, 11:10 amLenovo should be good i think. The support is still handle by VADS if i am not wrong. These guys are professionals who used to deal with corporate market....not like Taiwainese companies giving the SC job to some local samseng who has link to Taiwanese triad society taiko....hehe.

This post has been edited by Matrix: Jul 2 2012, 11:10 AM

for worse SC i think i will pick Lenovo, lcd got problem and take to their SC in Lowyat, claim that motherboard kong have to pay RM 1.2k for replacement (i let my lenovo stay over night there for "detail inspection"), try to get second opinion and only connector bit loose, pay rm30 and nvr had any lcd problem until now. Now using Dell since so many ppl here recommend the brand, hope no need to use the warranty

Anyone can share about the Sony and Toshiba warranty service?? planning to get a new laptop from them also....

Using Dell Latitude model in office about 2 years, so far not problem at all....but normally my collegue desktop or laptop problem will be fix within 2 days.... Dell service no. 1.....but very sad the design is...