My personal opinion - It's one of the worst out there. Limited benefits.
Their CS is fine though.

CS?sorry..noob here..

Customer service.

Tq..

i hate their CS

called once to check my IB account (suspected got hacked), he cant check anything. told him i can provide verification, he said i provide also no use as he cant check. then i ask him if he can just see is there any transaction for 1-2 days before also he cant check

finally i ask him what you can check? you can check my password is right or wrong only? he answer yes. he can check that only. made a complaint the next day. not sure if he' still in PBB now

izit anyone using diners club now?
any comment for this card?

You can't fault the CS. CS has limited rights & access using their system.
Of course you should be happy they do not have too much access, otherwise they can find out how much you have, where you live and start to stalk/kidnap/rob you.

Unless you mean is premier banking or you are special VIP customers where they address by your name when pick up your calls.

im unhappy because they are unable to check anything, other then do a password reset

they want verification? no problem. wan know my PBB acc number? no problem (not PIN of course). i can provide to them if they request for it. but no. the CS told me he can do a password reset only

I understand your issue.

There will be skeleton staff for CS, especially during long/big public holidays.

You can actually ask to escalate / pass the call to supervisor/manager on duty, but there maybe none during holidays. However, that does not guarantee the seniors will have access permission for your info as well.

That is why I feel those working as CC CS also quite pity them sometimes. Pickup call, immediate get shoot non-stop by customer. Even though is not their fault, but is the bank/finance or other department/people's fault. Then they have insufficient access/permission, cannot do this or that, get shoot again.
So they lodge a case and escalate up, but upper people if don't do work, people call in, scold CS again.

if only people have patience and the ability to understand processes..

tell me what process there are when they refuse to do anything (even verification eg Name, IC, Acc number) other than password reset. how are you going to proceed from there when the CS themselves refuse to do it

that is my experience with PBB

This post has been edited by Frostlord: Aug 23 2012, 04:58 PM

Refuse is not the same as cannot....

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This post has been edited by fly126: Aug 23 2012, 05:28 PM

hmm im not sure of your case. but i do know some people who have got no idea of their own banking details (zero) and obviously they tend to fail verification. That is when the CS will refuse to assist further, but instead get the person to go down to the bank personally. Then the customer will go into a rage mode and demand for assistance.trust me, i have seen so many weirdos that makes me wonder why do they exist in the world...

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Added on August 23, 2012, 5:35 pmand no, they will not have access to your personal INB. if they do, obviously something is wrong somewhere.

This post has been edited by cutejams2004: Aug 23 2012, 05:35 PM

Only Thai Airlines then.
What was the problem ? The card was declined during swiping or they rejected the card upfront the moment you pull it out of your wallet ?

Hi, i want to ask, is that safe to received the credit card through mailing?

Do you have an idea what is Diners Club card ? If you do then you wouldn't be posting here.
And if you are clueless then obviously you should not be applying / considering it.

First rule ... understand what you are signing up for.
Second rule ... Initial info do it on your own effort and not by being spoon fed in here.

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Added on August 23, 2012, 10:13 pmWhy not ? I receive such all the time with no issues. Card is often deactivated and require activation before initial use.
Poslaju will use secure docket/plastic which is tamper proof and can only be received by the person printed on the docket.

This post has been edited by hye: Aug 23 2012, 10:13 PM

I have to add that sometimes CS (+bank) are not prepared for special cases. For instance, where a customer require urgent attention while overseas.

1. Customer may be in a different time zone so it is not very easy to place another call. It is critical the problem need to be solved right there and then + quickly. Customers need to take caution of banks which practices temporary shutdown of their systems at midnight coz it might impact you in a different time zone + you are very vulnerable at that time.
2. Limited access to phone. Not everyone has roaming activated.
3. Roaming / International calls are very expensive. CS + banks take their sweet time to answer + response.

It is a shame coz it all goes back to poor CS mentality in Malaysia and no way we are comparable to some developed countries in terms of services. Countries such as South Korea will have a different approach + attitude to customer service altogether.
Sorry folks, no malice intended but I'm just speaking upfront from my mind.

This post has been edited by hye: Aug 23 2012, 10:31 PM

True, i too have had to escalate numerous times when I deal with Malaysian CS. But then again, I think it is only right for one to be reasonable. Like for example, if we know there would be a temporary shutdown at night, then why still call the bank and create a havoc at that time (although we might be overseas)- wouldn't it waste our time and money as well? These are limitations due to the bank's system and making noise at the CS or even the manager would not solve anything. Another example would be people who shout at the CS for their own mistakes - experience from seeing my own relatives shouting on the phone at the CS. They pay late/ have their CC barred and then call up the bank and screw the CS. Even heard my aunt telling the CS that if the bank wants her to pay, get someone to go down to her place since there's no CDM/branches nearby She threatened to also cancel all her banking relationship with the bank if it happened further Poor CS- whoever it was. Well since they are my relative (aunts/uncles), I can't really tell them off, but I wonder when Malaysians would change their mentality when speaking to CS. Anyway, my personal worst experience with CS would be Citibank They never fail to give me a different answer everytime I call up (on the same issue).

The second. Luckily a friend did carry Citibank! It happened when they missed the flight due to delayed transit so had to fork out their money first.

Hope it's an exceptional case though.