QUOTE(hye @ Apr 22 2012, 07:56 AM)
Thanks for standing up for yourself! At least our education here has not gone in vain and it is shocking that a well known retailer dare to attempt such a thing.
You may complain but Maybank is likely to ask for evidence of the surcharge. Retailers are aware of this as well thus they do not separate the cost of the item and the surcharge - same tactic all over the world. That's why shops will either cost the surcharge into the item price and indicate it as one single price or ask you to pay for the surcharge in cash so that the evidence of their crime is not visible.
Bank penalties for the surcharge conviction can make the retailers cry even for first time offenders. Let alone if caught twice.
Yeah I learnt from here that the surcharge is on a 'willing seller willing buyer' basis. Whenever I want to pay with CC at certain shops at lowyat the staff never fails to mention about this surcharge.
The thing that riled me up the most was the fact that they wanted to void my paid receipt and do a new one plus the surcharge. One of the buggers even make a serious face and say "If not we have to void this purchase, we refund to your card". I mean seriously, even if you want to attempt something outrageous like this to your customer, choose your words wisely; say something like "We are truly sorry sir we made a mistake with the transaction. We left out the 2.5% surcharge for credit card. Sorry for the incovenience, but will you allow us to void this bill and do a new one?"
Of course I won't allow them but I won't be as angry.
Epicentre e@curve had 3 chance to inform me about the surcharge before I decide whether to proceed with the purchase or not.
1. By putting some sort of display in their store, telling customers about this surcharge. In lowyat stores they normally put this on the pricelist.
2. The staff who entertained me, answering my questions about the iPad and all.
3. The cashier, who didn't even ask me if I'm paying by card or cash, I simply hand over my card when she told me the amount to be paid. Then she inserted the card in the terminal, I signed the slip and not long after that the xxxx has finally hit the fan (judging from her face). Maybe the system showed that there's supposed to be a surcharge or something.
BTW, the total amount is RM4370.80
If I accepted the 2.5% surcharge, I would have paid RM109.27 more! Even the Maybank2card 5% cashback cannot offset this!
I will try to get Tribunal Pengguna to at least make them put a display about this surcharge... not sure what sort of authority they have, gonna be in contact within these few days.
This post has been edited by hye: Apr 23 2012, 09:56 PM