hi guys, wanna ask those who are using eon or hong leong bank credit card, do you ever encounter before a situation where it sms you and tell you that you have debited an amount from ur account which is actually not a big amount..

this is my case, i use my card to pump petrol and then after around 10 minutes i receive a sms from 66600 saying that my card no. / transaction no. and the petrol station address/name and i had debited RM200 from my account..

the transaction number and the petrol station address is same as the one i visited and same as the transaction number on the receipt.

but the problem is i pump RM20 only...how on earth it debited RM200 which is 10X more...

guys, anyone encounter or using the same card before?

thanks 

RM200 is the deposit. Some bank will hold RM250 from your credit card account.

hi guys, wanna ask those who are using eon or hong leong bank credit card, do you ever encounter before a situation where it sms you and tell you that you have debited an amount from ur account which is actually not a big amount..

this is my case, i use my card to pump petrol and then after around 10 minutes i receive a sms from 66600 saying that my card no. / transaction no. and the petrol station address/name and i had debited RM200 from my account..

the transaction number and the petrol station address is same as the one i visited and same as the transaction number on the receipt.

but the problem is i pump RM20 only...how on earth it debited RM200 which is 10X more...

guys, anyone encounter or using the same card before?

thanks 

Nope, not that straight forward. I don't know what is your understanding about dispute cases.
1. Someone use your card/fraudulent transaction without your consent and you notice it.
2. You report it to the bank to block your card
3. In some cases, you can report to the police.
4. Your post a dispute transaction to the bank

Next would be

A. Bank will investigate and this can take up to 90-120 days. Sometimes can even take longer.
B. Meanwhile bank will ask you pay first and they will refund later. Not unusual and it is recommended to avoid interest charges.
C. Completion of investigation, the bank will refund (if you have paid) / perform a reversal.

You need to understand

- Police report is not a ticket for the bank to "waive" or clear the disputed transaction.
- Removal of transaction is not immediate and you need to wait till they complete it.
- CS is not the one doing the investigation, so calling and pressuring them would not help.
- If you are truly innocent then no issues. If there's a probable argument of negligence on your part, you are still liable for the dues.
- Some banks are "trickier" than others when it comes to "recovery" methods. Good luck on this.

I'd suggest just to sit back ... judging from your reaction - this is your first cc dispute case with the bank right ?

Hi All,

How to report lost credit cards at 1 go?

Let said I have multiple credit cards from difference banks like Maybank, Standard Chart, Public Bank, UOB and etc in my wallet. And I lost my wallet, how can i report lost credit cards  for all the banks.

Thanks in advance.

iirc hsbc is one of the banks more difficult to get. try another bank

I'm aware about that. Just curious why client with over 3K salary and only 20% liability with clean record been declined in his application. Since I’m more interested to HSBC due to its worldwide recognition as I’m often traveling osea on company trip.

Yes. HSBC is a big well known brand but other credit cards issued by other banks have no acceptance issue overseas as long as it bears the VISA or MasterCard logo.

I'm aware about that. Just curious why client with over 3K salary and only 20% liability with clean record been declined in his application. Since I’m more interested to HSBC due to its worldwide recognition as I’m often traveling osea on company trip.

Yes and No. Visa and Mastercard logo yes is a worldwide standards. But no to some reason. For EG, my colleague went to not so famous country, and try to swap he's Maybank Platinum CC. But the salesman/shop refused to swap the CC, coz he doesnt recognised 'Maybank' eventhough with MASTERCARD and Platinum marks on it. This is additional measurement that includes in my criteria, as my job is not only heading to big country but more focusing to LDP (Least Developed Country).

Yes and No. Visa and Mastercard logo yes is a worldwide standards. But no to some reason. For EG, my colleague went to not so famous country, and try to swap he's Maybank Platinum CC. But the salesman/shop refused to swap the CC, coz he doesnt recognised 'Maybank' eventhough with MASTERCARD and Platinum marks on it. This is additional measurement that includes in my criteria, as my job is not only heading to big country but more focusing to LDP (Least Developed Country).

Yes and No. Visa and Mastercard logo yes is a worldwide standards. But no to some reason. For EG, my colleague went to not so famous country, and try to swap he's Maybank Platinum CC. But the salesman/shop refused to swap the CC, coz he doesnt recognised 'Maybank' eventhough with MASTERCARD and Platinum marks on it. This is additional measurement that includes in my criteria, as my job is not only heading to big country but more focusing to LDP (Least Developed Country).

no one here can answer you as they do not work in the HSBC processing dept. we can only share past experiences. I doubt even HSBC CS can answer you if you call in.

You and your colleague are not the only one in this forum who has travelled the world and been both to least developed countries and developed countries.
We provided the advise but if you insist on getting what you want then so be it and all the best to you.

But the thing is, HSBC is also not present in many much less developed countries. Anyway, mind to tell us in which country they refused to accept your friend's Maybank credit card ?

Its more to the mentality on the countries visited. Eventhough they dont have HSBC present in their country, but they recognised HSBC, Citibank credit card and Amex type. The said countries such Bhutan and Burkina Faso.
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Again, im not here to show off or looking for troubles, just looking for advise and answers if any. Please accept my deepest apologies if my issue lead to any inconvenience caused to you.
Regards