My UniFi's Internet is still working, which area are you in? Perhaps only your area is affected.

Me in damansara area.. Called them but can only listen to machine talking .. sigh

They should send it to ur email in softcopy. My first hard copy also just received in may... But I paid other bills dated earlier by referring to softcopy i received.

FYI... Many users here encountered the same prob and u actually need to go to TM and terminate it MANUALLY. TM won't do it for u. Sorry for ur outstanding amount.

Different for my case, when I applied for UniFi on the phone, that person on the phone asked if I would like to cancel my Streamyx and I told her yes. Today I received a call from TM asking to confirm if I would like to terminate my Streamyx as well.

O_O need to terminate manually?then why they ask when apply it online?
i recently received several calls from a private number.said so called she's TM customer service.do they really use private number?

So far I've never received calls from TM/UniFi via a private number, so far I received calls from them via 03-22465000.

this is my first time received a private number from TM also.they claimed that they are from TM and can even tell me which package i took for streamyx.but they only ask me if i want to migrate to unifi or not.for the first time,i told them i'm not interested.and they are not pushy.just say that since my streamyx package is 1MBps,which cost around RM120++ ,why not take unifi.faster speed..bla bla bla.then i told them i'm not interested,they just said 'thank you'. the second time was on this morning.private number also.ask want to migrate or not and told them i've applied.wait for installation.and asked when is the installation date.told that woman on the phone,and she replied 'thank you.bye bye' thats all.this is weird

Tell them that you've ticked the option to terminate your current streamyx. If they insist that you should pay, bring the case to CFM or SKMM.
From my experience CFM is more efficient.

Does Unifi support ever check their email?

Yes they do but must allow them some time to ready the e-mails as I'm sure there are a lot of e-mails to them every minute (maybe every second too).

Is 2 weeks enough time?

If already 2 weeks, your E-mail is been ignored.

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Added on May 22, 2011, 12:33 amIf UniFi request to you to show the speed test result, make sure you maka a printscreen of UniFi Speedtest instead of speedtest.net.

This post has been edited by WiLeKiyO: May 22 2011, 12:33 AM

Definitely too much.
They ignored my complaints (via the unifi portal) for 1 week+, so I gave a detailed report to CFM about the complaint via email. The day after I receive acknowledgement from CFM, those lazy TM bastards finally contacted me to resolve the issue.

I'm experiencing a weird problem (latest update/findings to my IPTV issue).

My setup is using the MikroTik RB250GS.

My IPTV will work fine for almost a day before it shows the satellite icon with an X mark. Reboot countless of times still won't solve this issue.

However, once I plug back the DIR-615, my IPTV works again. So once it works, I revert back to my previous custom setup with MikroTik RB250GS and it will work for a day or so. After that, same thing happens again until I connect back the DIR-615.

Any idea why this happens? It can get pretty annoying.

For the past 2 weeks it seems we are seeing various people reporting issues with non-TM supplied equipment (mainly custom routers and not IPTV though). Problem goes away once supplied DIR-615 in stock configuration is used. What is happening I wonder though

My unifi is acting up again. Down speed only manage to get 1.1 - 1.2mbps only while upload have no problem going up to 19mbps. Pay premium but getting less than 10% of the speed.

Location: Taman Universiti Indah Seri Kembangan

running latest firmware ?

So far my IPTV connected straight to my ZTE ZXDSL 931 without any issue until today.

This is interesting. Mind sharing how your IPTV STB connected to the ZTE ZXDSL modem directly? Do you have setting on the modem? Is this the new way of connection for IPTV?

so interested to find out.

Thanks.

I wrote the tutorial here. Take a look.

http://forum.lowyat.net/index.php?showtopi...&#entry36938431