yes they told me i can do refund when i called them, but after i happily pack up everything and go to their shop, they keep denying about the refund where they say only allow to replace with a new 1. and i told them there official statement say that we can do refund but he act blur say dunno. i was very frustrated coz this is the 4times i visit them for refund.
its make the things look like i m so cheapskate keep on demanding the refund i will giv last shot to asusmy, if they still pull me here and there i will take further action liao.

did you take the name of the sell person who said like that? sometime they don't know anything, but talking like they own the shop.

better ask for their boss to clarify that.

yalor bro not fair at all for both of us end user and reseller.
Asus themselves announce that they will do the refund but now local Asus is asking end users to claim from dealer.
But when contacted dealer they told us to claim directly from Asus
Local Asus again don't want to refund end user pulak

Asus tolak sama dealer, dealer tolak sama Asus.... they must be regretted big time by putting can get refund in their announcement.

giving FALSE HOPE to end-user. WELL DONE ASUS!

It happens not only here...read a lot of displeasure on internet from others abroad having problems too with the replacement\refund program too This "Push n Pull" syndrome seems synonymous to Asus now..no wonder Gigabyte and MSI really gaining ground. Come to think of it...maybe my sabertooth P67 FIVE year warranty just 'on paper' only..

This post has been edited by ad2000: Apr 19 2011, 02:01 AM

To be honest if it wasnt that 5 year warranty board, I wouldnt even bother buying Asus. It is more expensive in general. right now I am gunning for "top up upgrade to Z68" and be forget about this matter.

I have 6 motherboard failed on me in the past, the longest lasting one is MSI. Base on that I would probably go for MSI.

now i know why i felt hesitate and BERAT HATI when bought asus board 4 months ago...


how long is warranty period offer is nothing when customer supports / after-sales supports near to ZERO.


are you using your system till 5 years? mine only stands no more than 2 years, after than, change to something else

which makes me seriously considering to part with my saberrtooth now and maybe try other mainstream brand..MSI GD65 or Giga UD7 looks tempting

This post has been edited by ad2000: Apr 19 2011, 04:58 PM

If u take a look of the recent software that has been lacking behind Hardware by a lot. There isnt much reason to upgrade a PC if u are non-gamer.

don't forget about Asrock P67 Extreme4

its from Asus too right?

its time to let go i m sorry to say that if this case not settle b4 May i will be shifting to MSI or gaygaybte in future pc purchase, ending my 13years of asus journey.

y bother to say with a manufacturer that dun even appreciate your business over another 1 with full support? just go ahead dude, i might doing the same if they dun solve my problem b4 may
=D gaygaybyte not bad at all worth consider but msi seem to getting better from last time really-so-so-in-term-of-quality mobo.

No, it's from ASRock...

anyway, although i'm not a seller but what I do understand from my fren who works in ASUS MY is if you got any old Sandy Bridge board, just sent it back to your dealer to claim for a B3 version. I just got mine back although it took me 3 days to wait. Mine was P8H67-M LE

Cheer up bro , there's no need for this hoo haa over here which doesn't benefit either you or me (reader) , let ASUS MY do the job as I do pity my fren too, hehe

I do believe this can be settled personally irrespective to any brands or manufacturers involved. Once again, cheers...

you sorta miss something

there are 2 cases here
one like you said be patient to get the replacement
two user did that and the result is less than stellar (loss of parts, sign of abuse on the board)
and it seems you are the lucky one to get it done in three days where most of them dont


then there the case currently in debate
that is the full REFUND instead of replacement, to which clearly declared by asus themselves
the issue is it seems that the reseller are reluctant to do refunds on behalf of Asus

why? I dunno, (is asus have a clear cut dealing method for a reseller to act on or it is still ambigous?)
and if Asus can declare full refund, why not do the dealing themselves with the buyer that have prove on official purchase?

and it seems that ASUS-my here in LYN is having issue acting on what the main company decree
or at least have a tighter grip on the local reseller

At one end, Here he/she said to go to reseller to claim refund
while the actual ppl that go back to the reseller are turn away, saying no refunds
it has been a couple of weeks since some have complained the reseller not doing refund route
and i have yet to seen any one yet to come here and inform that they have successfully get a refund

That is the buyer side of the story
as for the resellers, linglong have try to explain
though refund from reseller to buyer and and Asus to reseller are the value at earlier transaction(ie no loss there)
but for a reseller, selling item is the point of business, though they dont have any loss, but they do lose in sense of time and any miscelaneous cost incured to that time
so this indirect cost would be borne solely by the reseller,
how are these reseller gonna continue do business?

Dun jump in to protect AssUs if you have no idea wat owikh84 gone thru.
It makes AsusMy look even worse!

obviously u didn't read the whole story before typing here.
my accessories are missing and they given me a Frankensteined board with abuse signs when they're supposed to give me a new B3 board.
I'm sure that u will be sad receiving such a board, right?
I don't care who's ur pity fren working for ASUS just that I'm hoping that they do their job correctly according to right procedure.
Mixing up between 1-to-1 swap and RMA procedures; lack of effective communication between ASUS and distros are some of the serious issues here.
What a shame bcos ASUS is such a big company and has great reputation worldwide, but don't know how to take care of their customers in such a small country.

Just wondering..why also suddenly..haven't heard frm Asus.my for his PR work on behlf of Asus Malaysia and some clarifications if not, maybe a concrete solution to predicaments faced by BOTH consumer and reseller

another fanboy who just stand up to protect their brand without any knowledge to the case we talking bout.

another thing nid to highlight to this Mr.Asus-My-Friend is that even we called customer services there only lead us to an endless waiting period.