QUOTE(mamakboy @ Apr 20 2011, 06:06 PM)
anyway, although i'm not a seller but what I do understand from my fren who works in ASUS MY is if you got any old Sandy Bridge board, just sent it back to your dealer to claim for a B3 version. I just got mine back although it took me 3 days to wait. Mine was P8H67-M LE
Cheer up bro
, there's no need for this hoo haa over here which doesn't benefit either you or me (reader)
, let ASUS MY do the job as I do pity my fren too, hehe
I do believe this can be settled personally irrespective to any brands or manufacturers involved. Once again, cheers...
you sorta miss something
there are 2 cases here
one like you said be patient to get the replacement
two user did that and the result is less than stellar (loss of parts, sign of abuse on the board)
and it seems you are the lucky one to get it done in three days where most of them dont
then there the case currently in debate
that is the full REFUND instead of replacement, to which clearly declared by asus themselves
the issue is it seems that the reseller are reluctant to do refunds on behalf of Asus
why? I dunno, (is asus have a clear cut dealing method for a reseller to act on or it is still ambigous?)
and if Asus can declare full refund, why not do the dealing themselves with the buyer that have prove on official purchase?
and it seems that ASUS-my here in LYN is having issue acting on what the main company decree
or at least have a tighter grip on the local reseller
At one end, Here he/she said to go to reseller to claim refund
while the actual ppl that go back to the reseller are turn away, saying no refunds
it has been a couple of weeks since some have complained the reseller not doing refund route
and i have yet to seen any one yet to come here and inform that they have successfully get a refund
That is the buyer side of the story
as for the resellers, linglong have try to explain
QUOTE
Bro you have to put your shoes in seller side
If do refund, no sale = untung RM 0 = Coz top chain party for this Sandy Bridge Replacement Program DON'T issue compensation to reseller (I'm referring to Intel & ASUS for your case)
You see why other two big player like Gigabyte & MSI don't have this refund policy? Coz it caused too many inconvenience & losses to reseller. They take care of their reseller & end-user, both party happy ending, good example is MSI even offer freebies to end-user
Of course this is not your fault, as ASUS them-self give this T&C, so end-user are eligible to claim/request
And they just simply point finger to reseller to do refund = which is not fair = u will see many reseller reluctant to do so = coz everybody think we should not bear this losses
This refund matter have been dragged for a long time edi here, I still remember it cause stiff some "tension" in this forum (me and my customer) which is not good
though refund from reseller to buyer and and Asus to reseller are the value at earlier transaction(ie no loss there)
but for a reseller, selling item is the point of business, though they dont have any loss, but they do lose in sense of time and any miscelaneous cost incured to that time
so this indirect cost would be borne solely by the reseller,
how are these reseller gonna continue do business?
Apr 4 2011, 09:41 AM
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