Turun harga~~~~~~~~~~~~

As regards to this,

1mbps user some get 800kbps and some get 1.5mbps. They can do this setting to ports to allow it to go 1.5mbps. But the only reason they wont do it for you is the claim that,

1. your place must be near to the port
2. when given the 1.5mbps setting, u need to make sure the line is stable, if there is any disconnection they are remove it to 800kbps.

This is what i experienced. I once demand to set 1.5mbps and my line was going 1.2mbps, one day they remove it due to some technical problems and now my line is 800kbps.


My question to CEO,
1. Why is this such an unfair situation? i pay the same price but others get 1.5mbps. I stay in ss2, PJ but my port is in kelana Jaya, i think its very far.

2. I am staying in ss2 PJ one of the most populated area in PJ (as old housing estates concern). Why we only get 1mbps service? not even 2mbps and 4mbps?. Other less populated and rural areas get to enjoy Unifi and atleast 4mbps. My question to CEO, don't you think investing a huge infrastructure into less populated area will yield more profit for TM? or it should be other way around?

This post has been edited by mugenz: Nov 9 2010, 10:20 AM

What's up with all the cable maintenance? Its happening way too often in regular intervals (at least once a month) for it to make any sort of sense. The cable faults did not use to happen until that major cable fault problem, and ever since then the cable fault has been used as a convenient excuse.

If its true that those cables are always messing up, is TM looking into getting more back up routes so if a cable goes down again we won't get a disrupted service?

Also another person pointed out a good point. Support calls to TM should not be charged, we only call them if we need some problem resolved. Since their service is faulty, we're paying them money to listen to our problems? There's absolutely no incentive then to improve services, in fact there would be an incentive to keep service levels bad enough that they can make additional money on support calls. Ridiculous.

rather than just technical aspects, just ask if him if he cares about customer satisfaction.. (he might answer something like, u can't satisfy them all can you?) and if so... ask if he thinks majority of users are satisfied.

also ask him what are the 3 biggest issues in tmnet and if there's work being done on them. what is tmnet's priority? (do they even have any priority on latency, packet loss, throttle, adding bandwidth, slow speeds?)

yes, also ask why cables break so often, you don't see cables breaking often in countries with earthquakes and other natural disasters.

This post has been edited by biatche: Nov 9 2010, 11:04 AM

+1
Very good question.

I've been wondering about this myself. Cable maintenance occurring too frequently.

You people seem to have this notion that Mr CEO is a nice guy. He doesn't realize there are these cable faults and other excuses... and what makes you think he wants to improve service and not earn from support calls? It's money to him. A little bit of cash here and there, and he's rich...

Does he care about what we face?

Reduce the number of promos and package types. Some people paying same price getting lower speeds compared to others.

Obviously the biggest factor to consider is the (all of it including the unifi, streamyx etc.) package prices, still very expensive.

when will TM consider to give cheaper packages...

i've been pay 88 bucks for 1mbps from 2004 and in 2010 im still paying 88 bucks for 1mbps..

what the heck man.. why can't 1mbps be like 30 bux in 2010 ? why must still be 88 ?

consider other countries they are giving cheaper and etc.. better service high speed, dont ask us to compare to some 3rd world countries..

we should compare our self with 1st world countries if we want to advance, and don't undermine our/users intelligence.. we are nt as dumb as you believe..

I went to previous event already given the similar input to them so hopefully u guys given them final thought before they implement FUP on UniFi VIP Packages

1TB per month should be sufficient ( What i suggest to them last time and they laugh ) * thought i was joking kot )

This post has been edited by MX510: Nov 9 2010, 12:29 PM

oh yeah.. ask them to list out their.. throttling/bandwidth limiting policies.. in black and white..

the problem is no black and white we are short change.. if there is black n white we can expect..

and their internal network sux.. too many problems.. too many issues.. eg routing.. load balancing.. insufficient bandwidth backbone here and there...

---

Added on November 9, 2010, 12:30 pmif im not mistaken there was a simillar meeting like this.. attending by jeffooi and some lyn kaki's...

whats the outcome of that meeting ? where are the minutes of that.. what improvement has been made since that "meeting"..

or was that, p1 ? not too sure but i recall there was some meeting like that in regards to TM

This post has been edited by JinXXX: Nov 9 2010, 12:30 PM

Ya. Headache like hell. Streamyx 2mbps and 4mbps price all cacat already.

we need affortable price and stable connection !

1TB cost RM360 in Australia. Thhus TM can offer a 500GB monthly limit for RM180.

---

Added on November 9, 2010, 12:45 pm We want them to remove the throttling, not list it out to justify implementation.

This post has been edited by automan5891: Nov 9 2010, 12:45 PM

What service does the CEO himself use and his experience with it?

This post has been edited by totally_skint: Nov 9 2010, 01:05 PM

1) Why there are no centralization/synchronization between each TMPoint?

2) Why Streamyx CoolUnipack cannot upgrade to faster speed compared to other package? Is it a discrimination on Uni students?

3) Why Streamyx CoolUnipack/Gradpack cannot be terminated if the user plan to install Unifi? Another discrimination on Uni students?

4) Please give freedom to customer to use their own equipment. (D-Link DIR615 case)

5) Please provide a better equipment for Unifi Business Package. Some of the company can't integrate their networking system with the crappy D-Link DIR615.

This post has been edited by mfa333: Nov 9 2010, 01:13 PM

Australia most fakap ISP compare with .sg lah bro hahaha

Just because they have no official limit doesn't mean there is none.

Please forward my suggestion to TM


Rationalize the broadband charge

Broadband charge is too expensive for average income person in Malaysia. it is costly if compare to Japan, Taiwan, Hong Kong and Singapore.

Broadband charge should be base on data usage charge, not base on the broadband speed. since TM cannot deliver consistent speed to everyone, and use "best effort" as an excuse, then don't charge base on speed, instead, it should base on data usage.

All broadband subscribers should get maximum speed that he/she is able to get, then impose 1GB per RM1 (example) data charge. the more you download, the more you have to pay.

TM can offer multiple data packages, and set the quota to avoid excessive use. when user usage approaches quota, a notification via SMS/Email should send to user. when user requires more data, an on-line self service purchase method should be provided to allow user to buy additional data in GB block.

By doing this, TM no longer need to restrict P2P, or traffic shaping and abolish FUP, because only rich guy can afford to download TB data in a month.

More redundancy/backup internet peer link

When a marine cable is damaged, the entire international network access go snail speed. if TM have more backup links, the effect of damage marine cable will be minimize.

He might, he might not. Sometimes the higher level executive don't really know what's going down at operations level, they don't really know the problems customers are facing. They tend to just get reports, which wouldn't help to identify problems. So if he is really interested in improving, this is a good platform for us to ask raise issues. If he isn't really interested, nothing will change and this is just a PR stunt.

In any case, its worth a shot instead of having a defeatist attitude