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 Dinner with TM CEO, ZAMZAMZAIRANI MOHD ISA, Time for some Q&A

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SUSautoman5891
post Nov 9 2010, 01:22 AM

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Ask him what is TM's stance on Net Neutrality? Because as far as I've seen, they do not support it at all.
SUSautoman5891
post Nov 9 2010, 01:36 AM

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BTW about bandwidth caps, imposing bandwidth caps or at least low ones like 100GB is just not done anymore even in Bandwidth Cap Happy Australia.

Comcast limit is 250GB
Australia limit is 1TB. Cost RM360 though.

Refer to http://www.news.com.au/technology/isps-rac...0-1225907188295


Added on November 9, 2010, 1:58 am
QUOTE(jimfoa @ Nov 8 2010, 06:52 PM)
What steps are TM taking to resolve the disproportionate allocation/use of bandwidth to/by users? Some users can download gigabytes of illegal content whilst others have trouble browsing, accessing MSN/facebook, watching occasional legal video streams, playing on-line games etc.
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laugh.gif A supporter of non net neutrality. You actually want TM to throttle all download protocol while letting your own favorite protocols run free. Seriously the second protocol/file type they throttled was FLV (used in streaming). The first was p2p. When they play games like this, they aren't doing any of us favours. The gaming guy will blame those who enjoy streaming and vice versa.


Added on November 9, 2010, 2:00 am
QUOTE(kons @ Nov 8 2010, 06:59 PM)
If they are going to implement a usage cap, it's best that they come with a self account management page, where we can check our own usage so far.

And also, come out with the ability to purchase a bulk of new usage volume if we wish, like 20GB more, 40GB more, etc.

Then if they are going to implement usage cap, please consider to reduce the price.
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Just came back from Australia? Any cap below 100GB is not acceptable at all. 200GB is reasonable.

This post has been edited by automan5891: Nov 9 2010, 02:00 AM
SUSautoman5891
post Nov 9 2010, 02:07 AM

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QUOTE(ayamstim @ Nov 9 2010, 02:04 AM)
There are very good questions here, but I didn't see any that explicitly focused on international latency. Ask them what their plans are for actually improving (and not just advertising) online gaming support as we currently have to deal with serious latency issues when playing MMOs and other real-time online games. The lag can become unbearable when raiding or PvPing in WoW, and makes it almost impossible to play Tekken 6 with the Koreans or Super Street Fighter IV with the Japanese. If they ask you why they should consider this important, you can tell them that if they managed to address this issue, then a LOT more people will be interested in upgrading/switching to UniFi.
Yes. Same thing happened to me in Puchong (near Cyberjaya). Didn't TMpoint tell you this? If 4Mbps ports are full and UniFi is available in your area, they won't set up a new DSLAM for 4Mbps. This was personally confirmed by the TMpoint rep I spoke to after she called their Planning department. I then decided to go for VIP20 and haven't looked back since.
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You better ask TM to ask game companies to locate a server in Malaysia or at least in Singapore.
SUSautoman5891
post Nov 9 2010, 07:55 AM

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QUOTE(Tentris @ Nov 9 2010, 06:40 AM)
Yes, they are reading this thread.

Even before i sit down for dinner, i'll bet their PR and tech people will have all the answers ready.

Keep it coming guys, great questions here, real issues from real people.


Added on November 9, 2010, 6:42 am

More elaboration on this pls, if you can cite specific examples even better.
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I think many people don't understand Net Neutrality but they understand throttling which is basically the same thing.

First TM throttled P2P.
Later TM throttled FLV (youtube and other streaming).
Then TM throttled Rapidshare.com to death.
After that TM throttled avi, MKV and other video file downloads.

All this TM did covertly with no announcements, leaving customers to wonder if it's their internet connection that is screwed up. TM thinks it's within their right to do so to solve their congestion problem. Frankly I see it as cheating/scamming the customer because we didn't sign up for broadband only to have certain protocols, file types and website accesses throttled to a crawl. I also think TM know what they did is wrong otherwise they won't have done this CRIME COVERTLY.

This is what Net Neutrality is about. The net shouldn't be throttled to favour only certain protocols, services and websites that can be accessed so TM should stop doing this shit.

As for Bandwidth caps, I'm very much against low caps below 100GB.

Refer to ISPs should pay no mind to the cap http://forum.lowyat.net/index.php?showtopic=1144637

iiNet (Australia) launches 1TB broadband plan, AU$99.95 and AU$119.95 per month
http://forum.lowyat.net/index.php?showtopic=1557542

This post has been edited by automan5891: Nov 9 2010, 07:58 AM
SUSautoman5891
post Nov 9 2010, 08:41 AM

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QUOTE(kons @ Nov 9 2010, 08:12 AM)
Roll out some loyalty plans!

How do they reward their loyal customers who have been committed to them throughout the hard times when international links went down, when competitors have rolled out better plans, when our streamyx service went down for more than one week yet TM could not fix it, but still we stay with TM streamyx.

They should have a plan like those using streamyx > 5 years, entitled to MYR 10 off standard package, > 10 years, entitled to MYR 20 of standard package.

Cheers!
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I care more for Quality of Service over paying less for shit from TM and that's what we are getting from them too.
SUSautoman5891
post Nov 9 2010, 12:40 PM

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QUOTE(Demon_Eyes_Kyo @ Nov 9 2010, 12:05 PM)
Reduce the number of promos and package types. Some people paying same price getting lower speeds compared to others.
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Ya. Headache like hell. Streamyx 2mbps and 4mbps price all cacat already.
SUSautoman5891
post Nov 9 2010, 12:43 PM

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QUOTE(MX510 @ Nov 9 2010, 12:28 PM)
I went to previous event already given the similar input to them so hopefully u guys given them final thought before they implement FUP on UniFi VIP Packages

1TB per month should be sufficient ( What i suggest to them last time and they laugh ) * thought i was joking kot )
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1TB cost RM360 in Australia. Thhus TM can offer a 500GB monthly limit for RM180.


Added on November 9, 2010, 12:45 pm
QUOTE(JinXXX @ Nov 9 2010, 12:28 PM)
oh yeah.. ask them to list out their.. throttling/bandwidth limiting policies.. in black and white..

the problem is no black and white we are short change.. if there is black n white we can expect..

and their internal network sux.. too many problems.. too many issues.. eg routing.. load balancing.. insufficient bandwidth backbone here and there...


Added on November 9, 2010, 12:30 pm

if im not mistaken there was a simillar meeting like this.. attending by jeffooi and some lyn kaki's...

whats the outcome of that meeting ? where are the minutes of that.. what improvement has been made since that "meeting"..

or was that, p1 ? not too sure but i recall there was some meeting like that in regards to TM
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doh.gif We want them to remove the throttling, not list it out to justify implementation.

This post has been edited by automan5891: Nov 9 2010, 12:45 PM
SUSautoman5891
post Nov 9 2010, 01:29 PM

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QUOTE(MX510 @ Nov 9 2010, 01:19 PM)
Australia most fakap ISP compare with .sg lah bro hahaha
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Just because they have no official limit doesn't mean there is none.
SUSautoman5891
post Nov 9 2010, 02:55 PM

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QUOTE(MX510 @ Nov 9 2010, 02:40 PM)
Regarding the youtube thing they agreed they throttled youtube because the load is very high

Asking youtube to host their cloud in TM with metered solutions will fakap youtube back unless they are willing to sacrifice tongue.gif
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Seriously have you heard of any ISP that throttles youtube? None. Only TM and they do it covertly to boot. A real f-ed up ISP.

This post has been edited by automan5891: Nov 9 2010, 02:56 PM
SUSautoman5891
post Nov 9 2010, 06:26 PM

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QUOTE(jessecca8600 @ Nov 9 2010, 05:59 PM)
I applied for Streamyx university student package that said it comes with free HP Mini netbook since middle of September and until NOW they didn't send it. I sent a complain in October, after few days they finally came to activate my house telephone line, then after a week they came to set up modem... then I don't know who to ask regarding the HP Mini. It's already more than 14 days...
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Try e-mail help@tm.net.my. Also See below.
SUSautoman5891
post Nov 9 2010, 06:42 PM

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QUOTE(Tentris @ Nov 9 2010, 05:45 PM)
I need more information about Net Neutrality and the alleged censoring of certain websites.

I think this is very important, and i want to be armed with more information.

Guys, please help provide exactly what you mean + specific examples of censoring.


Added on November 9, 2010, 5:52 pm

No, i don't think so.

But coming from a corporate background myself, i think i understand what he wants.

A good leader trusts his lieutenants, a great leader double checks all the facts.
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Yes, currently TM does block certain websites most are porn. This is a minor problem but it is a major problem if you consider the MSC “Bill of Guarantees” to not censor the internet.

The biggest problem is Net Neutrality which even the US government through FCC is having trouble try to enforce due to lack of laws to ensure data on the internet is not prioritized or throttled. However they do not consider it to be a too big a problem any more because even Comcast has stopped throttling Bittorrent.

The same cannot be said of Malaysia. In fact in Malaysia it has expanded from just throttling Bittorrent and other P2P protocols to multimedia file types like FLV (really slows down streaming), avi, mkv and others.

Then there was the rapidshare crap they did which didn't censor the site but at 5KBps download. It was effectively censoring the web service.

Let's face it. TM doesn't give a shit about Net Neutrality. They are too busy trying to find ways to offer less services at the same price.

You want example/evidence? It's here. http://forum.lowyat.net/topic/1507300

This post has been edited by automan5891: Nov 9 2010, 07:20 PM
SUSautoman5891
post Nov 9 2010, 08:59 PM

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QUOTE(solarmystic @ Nov 9 2010, 07:40 PM)
Hmm.. Me thinks Tentris and rivzanrp are about to be offered a full time high end executive corporate job with benefits from the TM CEO himself to keep the results of the discussion and its contents hush hush lol... be prepared for the silence in this thread after the 'dinner' (read interview) with the CEO and his cohorts lol...

Do tell us later if he did make you an offer you both couldn't refuse ala the Godfather lol..

But seriously, here's my question, but i think it's been asked earlier on in the thread..

Why can't they offer a choice of decoupling the VIP package into just the internet for those who want the net and the full monty for those interested in that package? I know a lot of fellas here would ditch the IPTV if they could for a cheaper package....
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I have to tell you this. This whole IPTV thing is not all good for us. You see there's talk of throttling bandwidth to competing video streaming websites like youtube to encourage sign up on the ISP's own IPTV services. This is what is starting to happen in USA and Australia. It may have already happened here as TM has throttled video streaming and downloads over streamyx.

This post has been edited by automan5891: Nov 9 2010, 09:00 PM
SUSautoman5891
post Nov 10 2010, 09:00 AM

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QUOTE(Meis @ Nov 10 2010, 02:19 AM)
actually tmnut has mentioned about p2p "control" on their website

http://www.streamyx.com.my/customer_care/c...ir_usage_policy
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P2p throttle is one thing but this one throttle youtube, throttle downloads. WTF?!!!
SUSautoman5891
post Nov 10 2010, 05:05 PM

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QUOTE(mckinsey @ Nov 10 2010, 04:27 PM)
TM should take note:

Discover Live P2P video streaming with Adobe Flash

Adobe Flash 10.1 Adds P2P VoIP, Social Networking, IM
Although any mention of P2P invokes negative thoughts currently, it is here to stay and will be for a long time.
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Because it screams bandwidth hogger to ISPs. TM however has gone above and beyond just P2P throttling to throttling direct downloads and streaming too. TM really Boleh. Fracking company.
SUSautoman5891
post Nov 10 2010, 05:48 PM

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QUOTE(mckinsey @ Nov 10 2010, 05:09 PM)
By the way, I would like to ask Dato:

In his opinion

- What benefits would businesses, citizens and Malaysia as a whole derive if TM offered affordable internet access packages that are faster than 20 Megabits/s (let's say 50 Megabits/s) such that 50% of their current Streamyx customers upgraded?

- Do Malaysians even need internet access speeds in excess of 5 Megabits/s?

- What does he think the average access speeds to US/Europe servers will be for Malaysians in 2015?

- Does he think Malaysians will be able to watch World Cup 2014 in HD and 3D via their IPTV service, Hypp TV?
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QUOTE
TMnet Blame Streamyx Broadband Users on P2P Usage

Filed in: Malaysia, Technology, Tmnet, Web — March 3rd, 2006

TM Net is unhappy with P2P users who utilize most of their bandwidth.

    CYBERJAYA: Peer-to-peer (P2P) traffic is choking up local broadband lines with 20% of users utilising 80% of the total bandwidth, according to Internet service provider (ISP) TM Net Sdn Bhd.

    Dr Fadhullah Suhaimi Abdul Malek, general manager of TM Net’s corporate and strategy services, said that as the number of local broadband subscribers increases, more users are expected to use P2P applications such as Kazaa and BitTorrent to transfer files online.

    “We are not against our customers using P2P. However, it is an unfair situation which needs to be addressed, as we cannot upgrade our infrastructure (merely) for the benefit of the minority,” he said.

    To counter this problem, TM Net will introduce a number of time-based packages to cater for low-bandwidth users by the third quarter, said Mohd Nazeem Mohd Nasir, assistant manager of TM Net’s technology planning and development department.

Now they blame streaming and downloads so they throttle it. What a bunch of fags.
SUSautoman5891
post Nov 11 2010, 08:40 PM

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QUOTE(rizvanrp @ Nov 11 2010, 06:48 PM)
+1

Lol, anyway I don't really know the point of this dinner date thing. I'm just gonna go and see what it's all about (hoping they don't lawyer up on me or something). I suppose Tentris will be handling all your questions but I'll help out with the technical stuff :3
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Just eat. We all know what we think they shouldn't do which is scamming customers with throttle and etc, they will continue to do anyway.

This post has been edited by automan5891: Nov 11 2010, 08:41 PM
SUSautoman5891
post Nov 12 2010, 12:29 AM

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QUOTE(aeqeos @ Nov 12 2010, 12:15 AM)
just like another press released statement...no concrete answer yet...need more 'study' esp unifi capping...
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They should just set it at 250GB like comcast, finish. 250GB is enough for almost everyone.
SUSautoman5891
post Nov 12 2010, 12:53 AM

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QUOTE(JinXXX @ Nov 12 2010, 12:38 AM)
yeah another bollocks meeting with standard media/pr reply...

what a useless dumb shit...
yeah but do they have the network capacity to support it ?
even local pings between streamyx and unifi users are CRAP...

asian average median is MYR11 while TM is MYR8...

i really like to see their report on that figure.. based on spending power and not fees and shit..

all the answers are total.. PR/media relation answers.. its tm ways to say we met up with you all and you have our reply now let us get back to fu**king you by providing you shit service...

so far i see no answer to my question of playing MYR88 in 2004 with no throttling and crap..

paying MYR88 in 2010 with throttling and crap.. mana value..

someday he's gonna get FIST in his ass
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The truth is international link data charges drop every year but strangely every year TM provides less and less service for the same money.
SUSautoman5891
post Nov 12 2010, 09:39 AM

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QUOTE(Tentris @ Nov 12 2010, 07:28 AM)
On the issue of price, Dato Zam said it will not be reduced.

However, he also said it will not be increased.

And over time, they will add more value for money.

e.g. Unifi customers will get their cap increased for the same price, Streamyx customers will get their speed increased for the same price as today.

No definite timelines on when this will happen, however, this will be their strategy going forward.
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This is what they say but so far they have been doing the opposite.
SUSautoman5891
post Nov 12 2010, 11:02 AM

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QUOTE(JinXXX @ Nov 12 2010, 10:07 AM)
cap increased ? well there is no cap for now.. so that is value.. then later when there is cap.. how do you justified the value..

streamyx customers will get the speed increase for the same price ?

let me say this the 3rd time 2004 MYR88 1Mbps.. with no throttling.. 2010 with MYR88 with throttling...

what strategy ? the only strategy if same price for less... not more...
yeah agree with that... what we see are not value for money.. but less value for money as time goes buy..

in 2004 paying 88 in 2010 paying 88 both for 1mbps, whats the value or the justification for speed increase ?

can't really believe they still take users for a fool...
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Cap wasn't needed because at 1mbps you can't use a lot of data easily, at most around 150-200GB. However with Unifi at 5mbps and higher, it becomes too easy to use up to 1TB. Frankly for 1TB it should really cost only as much as it cost in Australia which is RM360. Here however RM250 gets you only 120GB which is a freaking rip off. At the very least the cap for RM250 should be 500GB.

This post has been edited by automan5891: Nov 12 2010, 11:04 AM

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