Hit him where it hurts 1st.Put FUP and core technical issues aside and try to go straight to services' pricing strategy (or rather..the lack of it..).It's simply beyond absurd.We're paying too damn close to 1st world levels while getting 3rd world standard implementations right from service availability,application runarounds,confirmation and QoS.Then you'll get ample ammo to attack with all the tech stuff since traditionally TM kept to the "We'll build it when you pay for it" warped idea.

Ya. 4Mbps Night Owl package must ask. When I register 4Mbps BB Deal I was not inform that I can only get full 4Mbps at midnight. Day time download speed is just 384Kbps. If that's how thing actually is I would hope TM would openly let all future 4Mbps subscriber know about this issue. And throttle to 384Kbps for 4Mbps user are too much unreasonable because 1Mbps user still get 1.1 - 1.2Mbps. At least you can throttle 4Mbps speed to same as 1Mbps user. Thanks.

Additional why not only throttle speed but latency also effected. Latency was at least 2 times higher then when full speed. This cause online usage for low bandwidth, low latency task to became difficult like VNC (remote access), Online Games etc which only take a little bandwidth but need low latency. Thanks

This post has been edited by myandylai: Nov 9 2010, 12:52 AM

ask this.. ask if he realize many people hate tmnet/streamyx for its poor services... and if he does realize, what does he plan on doing about it.

Would like his views on the following comment:

"Commonly voiced complaints pertaining to the ongoing deteriorating quality of service (sc. only the technical aspects: latency, packet loss, etc.) has been disregarded by TM Net as mostly unforseen technical or user faults - whereby customers have been uncovering more evidence of it being the effects of traffic management implementations - all of which TM actively denies in public statements. This reflects very poorly on the corporate governance of the company and may bring about legal ramifications (e.g. Hart v. Comcast, 2007)."

Edit: If he tries to side-step the issue or go "we don't throttle", please shoot him down. And oh, enjoy your dinner!

This post has been edited by capybara: Nov 8 2010, 10:08 PM

Please consider this question - it's been burning on the back of my head for so long:

We were told UniFi costs higher because of higher cost to wire and set the whole thing up. Then how come Singapore could offer faster speeds at lower prices, for fibre broadband connection, even after conversion to RM?

Yeah I know a lot of people will try and bring up the size issue, but I would like to hear it from TM themselves.

This post has been edited by Moogle Stiltzkin: Jul 15 2017, 07:36 AM

1. Reduce price
2. Increase caps
3. Make sure they learn to secure their UniFi network

Thats about it , just hope they will have student package or something like that - cause mostly students would benefit from this

and ask them why we can only get 80% of the advertised speed, isn't this a scam?

if that's the case, why dont they advertise the actual speed we can get?

This post has been edited by amduser: Nov 8 2010, 10:22 PM

1) ask him when are prices coming down, e.g. streamyx and unifi. as we are among the most expensive broadband in APAC region.
2) ask him to remove the 384kpbs and 512kbps packages as they are not considered "broadband".
3) ask him to expand the unifi coverage in Klang Valley asap as many areas are not covered yet.
4) ask him to remove the contract period for all packages.

This post has been edited by Moogle Stiltzkin: Jul 15 2017, 07:36 AM

Best of all just ask them to read this thread after dinner.

If I've not mistaken, doesn't Singapore ISPs don't have any bandwidth cap for its fibre optics packages?

Its very inconvenient for UniFi users if we are affected. Streamyx users don't have this and are almost paying the same fee, so both sides should be even.

Plus, perhaps the Gov should spare some expenses to establish UniFi in rural/ distreet areas.

This post has been edited by UserU: Nov 8 2010, 10:47 PM

Any plan for premium SDSL, e.g. RM 400 for 10Mbps (90% probability, not best effort) for retail market?

Reduce the price for Unifi,
Introduce cheaper Unifi package like student cool uni pack, or old citizen package..
increase the cap..

Contract free unifi

or 6 months contract unifi for trail not satisfy can terminate.

questions should be focused on service quality and false advertising.... rather than new products and marketing plans for unifi because no matter what products u want and respective price, the question to come is, can they deliver as advertised?

Why the Unify Help Desk number is 1-300? Why we need to pay when we make a report when Unify service down? TM should change the Help Desk number to 1-800 or let us have the normal 8 digits phone number so we do not need to pay when we call the help desk.

Suggestion to TM for cap implementation:
cap should be separated to peak and off peak
e.g. Unifi 5Mb can have peak cap of 60GB and off peak 180GB or even unmetered
peak cap can be from 12pm till 12am and off peak the remainder
this will make available more bandwidth during peak periods and allow people to still download off peak

Why TM always take such a long time to install the Streamyx or Unifi for their customers after the application had been completed? I have waited for 2 months to have my Unifi installed

They should give special discount for users that used their line for more than 3 years like 50% off price for at lease a year.