some 4Mbps users got throttle from p2p while some didn't, is there a standard in the throttle process, can tm release official notice?

im not sure if its being asked b4
goin thru 6 pages is kinda hard for me

so my question is

why is sometimes the line ok sometimes lag
when we call 100
n asked to key in the area code n phone number
why r we asked again for verification
we cant do anythin else by callin in 100
so why all the verifications
its wastin time
n quite a lot of time
the customer service doest know anythin bout the current situation
n ask them to listen carefully
there r times i asked for somethin n get a diff reply

we wanna get faster speed like 4mbs n unifi
bt cannot
cuz either port full or unifi not available in ur area
do somethin bout the speed

n why do we hav so much problems wit the underwater cable anyway

if call using handphone and housephone, you will be divert to the same line even though you dial different number, 100 and 1300-88-9515 is the same

if you use housephone they dont track your number and skip the verification, first is verification with the machine, after someone pick up the line then need to verify again, if i need to verify again after they pick up my call, i dont see a point in verify my number with a machine in the first place, and yes, waste of time, imagine you call using handphone where you cant dial 100, the cost is like RM1 per mins

there was once where i entered the correct area code and phone number, but the machine just keep say i enter the wrong number, you know how annoying it is and the credit is running since i dial using handphone.

actually tmnut has mentioned about p2p "control" on their website

http://www.streamyx.com.my/customer_care/c...ir_usage_policy

But they didn't say what is the limit, how they implement it... i actually running 2 streamyx at same place... Where 1 got block the other 1 i test it by downloading crazy but still work what kind me fair use policy is this? so can i just pay for only 1 line?

This post has been edited by Moogle Stiltzkin: Jul 15 2017, 07:36 AM

I hope TM can be more transparent. For a start, as they "will be conducting UniFi Customer Premise Equipment (CPE) configuration update on an ongoing basis" I would like to know:

1. How is this going to be done? Will it require their technician to come into premises?
2. What securities flaws will it fix?
3. Will it fixed the D-link router wireless drop out issue?
4. What are the timeframe of the maintanance?

As some of us may be planning to buy hardware due to the router issue, knowing what will be fixed soon, may help.

Also are they any play to allows customer to chose their own hardware?

Thanks.

P2p throttle is one thing but this one throttle youtube, throttle downloads. WTF?!!!

Alright, looks like everyone has asked all the questions they wanted to ask.

Any more?

Dinner is tomorrow night.

Level 48 menara TM ?

I'm frustrated with the low upload speed of Streamyx. Please ask him what will TM do to upgrade the upload speed of Streamyx users if Unifi is not in the pipeline in my area: Paya Terubong, Penang.

Well, hope the meeting goes well and brings some benefit to the users. I guess a lot of users are sceptical about this as this has already happened a few times in the past years.

I can't recall all details. I think the previous event was with MX510? Then there was an event with a user in PJ office who uploaded part of the meeting audio or video somewhere? There was some event in Bangsar South? There was something to do with MCMC? And probably a few others before that too. Even back in dialup days in 1996 there was a meeting with TM and users. Yet nothing solid has come out of all these and the complaints from users keep pouring in.

Can you blame anyone for thinking this is all a PR event? Each time when it is with a new user or group of users, they get excited thinking that there is going to be a breakthrough. Lets see if your case will be the one.

Its seems to be when TM problems ar aired in public in the media or blogs etc, they are quick to take action to do damage control. Why a meeting just because you highlighted issues on your blog? What about all the thousands of complaints users make to the Helpline each month?

This is a known tactic. Its something like befriending your enemy so that it makes it difficult for the enemy to go against you because you are now friendly with the enemy. It something like sorting out the complaints from a vocal user to keep him quiet after that. After all, if that user's complaint is resolved, then why does the user need to go on making noise on behalf of others? TM only has to ask the user, do you still have a problem, if no, then don't worry about others, that is for us to handle. Something like that.

TM has these meetings when absolutely necessary to do damage control and to get the group to do their PR for them. Most of the time, after the meeting, the group will come back and say to other user something like TM is serious about this and that, they are listening to us, give them a chance to improve etc etc. Until some time passes and the group becomes disillusioned again and wakes up to the reality of things once more. This has been going on for years now.

BTW, who knows, the CEO may not turn up at the last minute due to an unexpected reason? But anyway, hope it does turn out to be a benefit. And thank you for taking the time to hellp other users. Let us know how it goes.

☠

This post has been edited by mckinsey: May 8 2017, 06:07 PM

Because it screams bandwidth hogger to ISPs. TM however has gone above and beyond just P2P throttling to throttling direct downloads and streaming too. TM really Boleh. Fracking company.

☠

This post has been edited by mckinsey: May 8 2017, 06:06 PM

Now they blame streaming and downloads so they throttle it. What a bunch of fags.

I hope you summarize the points and mainly put the important ones infront of the list.(I dont think they got time to read long list, they probably screen very quickly) Especially the mainly cap issue is bothering everyone.

I just quote back mine..... fyi.


This post has been edited by Boldnut: Nov 10 2010, 08:38 PM

With other competitors like Yes bringing up to ~11 mbps and after unifi, increasing no of 4mb users shouldn't there be a price revise for all the plans?

earnning is one thing.. slaughtering ppl who have no choice but to subscribe to them is another matter...

business without conciseness

yeah man... if they wanna put "fair-usage-policy".. please put the details and let US PAYING CUSTOMER JUDGE if its FAIR OR NOT..

then ppl can choose.. fair they subscribe not fair.. bising to open the market to other competitor that can give a decent service..

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Added on November 10, 2010, 10:05 pmyeah like i said early.. in 2004 i pay MYR88 for 1mbps.. which is not throttled to hell..

in 2010.. im still paying MYR88 for 1mbps which seems like everything is throttled...

service improve ? more value for money ? i dont think so..

This post has been edited by JinXXX: Nov 10 2010, 10:05 PM

(1) FTTH was chosen as the delivery method for Unifi. Why? Copper is able to carry up to 24Mbps/8Mbps. Logic suggests that a change in delivery method should only occur when the majority of users are using close to 50% of the bandwidth that an existing infrastructure is able to support. Spending millions on fibre only to offer Unifi packages of 5, 10 and 20Mbps (most likely with a cap in future no less) is questionable to say the least.

If the logic is that fibre is future proof, I'd accept that... My issue with this is, how likely is it that TM upgraded because it's future proof... or because a small group of people will get keys to new Mercedes S500's in the mail... and to get to brag that we have (severely underutilized fibre) in Malaysia? What are the odds that TM will be offering connections even close to 10% of fibre capacity within the next 5 years?

(2) Malaysia started investing in the Internet before South Korea (approximately 2 year head start if I remember correctly)... and yet South Korea is in the news for stuff like this. They have "devised a national plan for 1,000Mbps connections to be commonplace by 2012". Over here in our beloved Malaysia, TM is struggling to roll out our "HSBB" of 5, 10, and 20Mbps. Our "HSBB" which isn't even considered HSBB in any country that isn't wartorn or has bigger problems like starving children. Has our governments decision to let TM have the monopoly on Malaysian Internet come around and bit us in the ass? Does TM believe that we can emulate the South Koreans in any way while we continue down this "TM owns the last-mile" road? (Both were rhetorical questions, don't answer them)

What is TM's standpoint and/or opinion on the current state of our local loop? It is obvious that competition can only improve the quality of our Internet (and hurt the TM bottomline at the same time - which is surprisingly low considering they are the ONLY choice in a vast majority of areas).

This post has been edited by biatch0: Nov 10 2010, 10:13 PM