Ask him what is TM's stance on Net Neutrality? Because as far as I've seen, they do not support it at all.

because they set your cap at 1.2mbps that's why you can get 1mbps when using speed test, but the problem is the advertised speed and the user only get 80% of the advertised speed, what's the point to advertise 1mbps when most of us only get 80% of it, why dont just advertise 800kbps instead, and not all people can get 100% 1mbps speed, most of them who get that speed is because they set the cap to 1.5mbps instead.

false advertise doesn't seems like a very serious matter in malaysia, in other country like USA and japan, your goods has to be exactly the same or similar to what you advertised

let's take our fast food in here, when you see the poster, the food look delicious and large amount of it, when you go in and order one, what you will get it 50% lesser than what you see in the advertisement

same goes to streamyx.

This post has been edited by Moogle Stiltzkin: Jul 15 2017, 07:36 AM

BTW about bandwidth caps, imposing bandwidth caps or at least low ones like 100GB is just not done anymore even in Bandwidth Cap Happy Australia.

Comcast limit is 250GB
Australia limit is 1TB. Cost RM360 though.

Refer to http://www.news.com.au/technology/isps-rac...0-1225907188295

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Added on November 9, 2010, 1:58 am A supporter of non net neutrality. You actually want TM to throttle all download protocol while letting your own favorite protocols run free. Seriously the second protocol/file type they throttled was FLV (used in streaming). The first was p2p. When they play games like this, they aren't doing any of us favours. The gaming guy will blame those who enjoy streaming and vice versa.

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Added on November 9, 2010, 2:00 amJust came back from Australia? Any cap below 100GB is not acceptable at all. 200GB is reasonable.

This post has been edited by automan5891: Nov 9 2010, 02:00 AM

There are very good questions here, but I didn't see any that explicitly focused on international latency. Ask them what their plans are for actually improving (and not just advertising) online gaming support as we currently have to deal with serious latency issues when playing MMOs and other real-time online games. The lag can become unbearable when raiding or PvPing in WoW, and makes it almost impossible to play Tekken 6 with the Koreans or Super Street Fighter IV with the Japanese. If they ask you why they should consider this important, you can tell them that if they managed to address this issue, then a LOT more people will be interested in upgrading/switching to UniFi.

Yes. Same thing happened to me in Puchong (near Cyberjaya). Didn't TMpoint tell you this? If 4Mbps ports are full and UniFi is available in your area, they won't set up a new DSLAM for 4Mbps. This was personally confirmed by the TMpoint rep I spoke to after she called their Planning department. I then decided to go for VIP20 and haven't looked back since.

You better ask TM to ask game companies to locate a server in Malaysia or at least in Singapore.

tell him if wan cap, reduce fee and increase speed.
if no cap, just increase speed will do

Yes, they are reading this thread.

Even before i sit down for dinner, i'll bet their PR and tech people will have all the answers ready.

Keep it coming guys, great questions here, real issues from real people.

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Added on November 9, 2010, 6:42 amMore elaboration on this pls, if you can cite specific examples even better.


This post has been edited by Tentris: Nov 9 2010, 06:42 AM

May we know why different IP address ranges can show different latency (ping) results from the same location to the same server, even when traceroutes shows the same or nearly same route taken? Differences of 100ms or more happens on a consistent basis.

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Added on November 9, 2010, 7:47 amThe above is not a fair assessment due to how network works. When you have a DSL line set at e.g. 1024Kbps (1Mb), the best result you can expect is 80-90% of the link speed due to protocol overheads. TM capping you above the speed paid is actually the only way of ensuring that you can get same or more than the speed you paid for.

This post has been edited by charymsylyn: Nov 9 2010, 07:47 AM

I think many people don't understand Net Neutrality but they understand throttling which is basically the same thing.

First TM throttled P2P.
Later TM throttled FLV (youtube and other streaming).
Then TM throttled Rapidshare.com to death.
After that TM throttled avi, MKV and other video file downloads.

All this TM did covertly with no announcements, leaving customers to wonder if it's their internet connection that is screwed up. TM thinks it's within their right to do so to solve their congestion problem. Frankly I see it as cheating/scamming the customer because we didn't sign up for broadband only to have certain protocols, file types and website accesses throttled to a crawl. I also think TM know what they did is wrong otherwise they won't have done this CRIME COVERTLY.

This is what Net Neutrality is about. The net shouldn't be throttled to favour only certain protocols, services and websites that can be accessed so TM should stop doing this shit.

As for Bandwidth caps, I'm very much against low caps below 100GB.

Refer to ISPs should pay no mind to the cap http://forum.lowyat.net/index.php?showtopic=1144637

iiNet (Australia) launches 1TB broadband plan, AU$99.95 and AU$119.95 per month
http://forum.lowyat.net/index.php?showtopic=1557542

This post has been edited by automan5891: Nov 9 2010, 07:58 AM

1. Sponsor more Game Server for local bandwidth
2. Increase VIP5 cap to 120GB, VIP10 to 160GB, VIP20 to 200GB (Basically any caps below 100GB is non acceptable)
3. IPTV quality most of it still not full HD
4. When the router can be change?
5. Give all the user ability to remove remote management, give out all the password, if customer want customer service support, ask them enable remote desktop support.
6. Get more technical person for Customer Service as a ad visor.
7. 2 years contract reduce to 1 year, if 2 years contract, increase the caps.
8. Loyalty program-me for streamyx(5 years above) convert to unifi
9. Free laptop/netbook for 2 years package(also given out for those who already register)

Roll out some loyalty plans!

How do they reward their loyal customers who have been committed to them throughout the hard times when international links went down, when competitors have rolled out better plans, when our streamyx service went down for more than one week yet TM could not fix it, but still we stay with TM streamyx.

They should have a plan like those using streamyx > 5 years, entitled to MYR 10 off standard package, > 10 years, entitled to MYR 20 of standard package.

Cheers!

I care more for Quality of Service over paying less for shit from TM and that's what we are getting from them too.

please fix the lousy international routing.

Tentris

who else from TM is coming for the dinner...?

i dont think the CEO will know all the technical stuff you guys are asking,

most CEO will look at the big picture, the business side of things

that's because they cap your max speed at 1.5mbps, just like how my friend can get 150kbps download speed while i only get 60-80kbps

and they dont cap line below 1mbps as far as i've seen, that's why we get full speed download most of the time, they only throttle 2mbps and above.

Dont worry, i believe the CTO is also there. besides, i believe Dato' Zam knows the technical stuff.

I'm sorry if this sounds rude but are you really an IT student? He said his package is 10mbps and he's getting 1.2 MB/s

That's 96% of the subscribed speed. What's up?

Anyway, adsl has more overhead than fiber is all I could say. I'm not really well indulged into ISP's service-giving devices and protocols.


Hmmm questions..

Are we expecting price drops for unifi?


This post has been edited by blindbox: Nov 9 2010, 09:30 AM

Why are you wasting your time talking to this guy. He is the CEO and is being paid to do his job. He is not a politician.
If he is serious (big serious) he should refer to the logs (and recording of customer complaints) to get real feedback.

Customers call TM because of technical problems caused by TM themselves and not because they have got nothing else to do. You have to call 1-300 and pay for it.
My bill averages about RM10 per month for this. The support staff often puts you on hold and takes a long time to get back to you (especially if you want to talk to a supervisor - as a rule they are not around and never return your call!).

They are giving free calls as part of HSBB package to all landlines but not for reporting problems caused by TM . Is this some kind of a joke?. TM is a telco and they can't give a toll free line to report problems. Dell provides lifetime toll-free line to support they computers. You are paying TM monthly subscription fees and yet they don't provide a toll free line to report problems (where are the consumer associations?).

I have been a streamyx customer since its inception in Malaysia and my experience with their service has been BELOW THIRD WORLD standards (former TMNET CEO makes media statement problems caused by virus - can you believe that). Now HSBB is heading towards the same direction. Right from the day of installation I am having problem with DLINK wireless router. The have changed the router 5 times and the problem is not solved. Each time you lodged a report a technician turns in front of your of house to yet change another of the same router.

Why can't they select proper equipment for the HSBB service . Why is it difficult? (as TM tells me). What were they doing during pilot roll-out? I thought a pilot run is suppose to iron out all these issues!

The article on privacy infringement due poor security settings of HSSB router which appeared on Malaysia-Today.net jolted them out of their slumber. So this dinner is a public relations exercise to contain the damage and nothing more.

Move on.

Frankly, I'm quite sceptical that any serious action plans will come out of this informal discussion.

TM will be polite and will consider all proposals. Minutes of the discussion will be taken, reviewed and no further action taken because solutions will be too costly; only minority of customers having technical issues, majority of customers are satisfied, etc.

Having said that, you might want to ask TM open up customer support channels down to regional levels i.e. access to Regional Heads for Customer Support. This is because many problems are localised which the call centres are unaware of.

Being a cynic, I suspect that this self-serving exercise (another free makan) is to meet their own KPI targets on customer satisfaction/feedback.