What's up with all the cable maintenance? Its happening way too often in regular intervals (at least once a month) for it to make any sort of sense. The cable faults did not use to happen until that major cable fault problem, and ever since then the cable fault has been used as a convenient excuse.

If its true that those cables are always messing up, is TM looking into getting more back up routes so if a cable goes down again we won't get a disrupted service?

Also another person pointed out a good point. Support calls to TM should not be charged, we only call them if we need some problem resolved. Since their service is faulty, we're paying them money to listen to our problems? There's absolutely no incentive then to improve services, in fact there would be an incentive to keep service levels bad enough that they can make additional money on support calls. Ridiculous.

He might, he might not. Sometimes the higher level executive don't really know what's going down at operations level, they don't really know the problems customers are facing. They tend to just get reports, which wouldn't help to identify problems. So if he is really interested in improving, this is a good platform for us to ask raise issues. If he isn't really interested, nothing will change and this is just a PR stunt.

In any case, its worth a shot instead of having a defeatist attitude