my china fren told me that china isp can provide 10mb up/2mb down by using normal telephone cable, y malaysia only can get 4m and with lot of problem??????

Don't forget in China there's heavy censoring. I'm not saying Malaysian ISP better, but you should thailand for comparison instead.

Because this is malaysia & not china...

malaysia using ADSL2+ technology
ADSL2+ 24 Mbit/s for dl and 1.0 Mbit/s for upload
china use ADSL 2+M

Hi guys... Sorry to budge in like this, I am a 1 Mbps user but I am interested in getting 4 Mbps... I called them and did try to apply for 4 Mbps... The thing is that, they never came... They claim that got not enough port... But the thing is that, my line was upgraded to 2 Mbps from 1.5 Mbps for a day or two... Not sure the reason... And phone line poof... gone suddenly... So no more internet...

Complained to TM... But and they claim the problem was jumper... So, they changed the jumper and my line was stranglely back to 1 Mbps... When it was at 2 Mbps, the speed would jump up and down... I asked TM on the phone, the progress of my upgrade, but they claimed they did the testing a few days before that... I was surprised... They didn't come to my house to do any testing...

I suspect I can support 4 Mbps but was refused to be upgraded... There is this small white box just at the back of my house... the pole is behind my home and the tm silver cylinder is less than 3 km of my house... Now I am just wondering, was I refused to be upgraded??? I know the TM technician was quite lazy... My friend applied 4 Mbps in Dec 2009, until now TM never contacted him and he did contact them and they said they looking for port... Lately, they told him his area cannot support...

This post has been edited by bluephoenix87: Jun 12 2010, 10:13 AM

same as me before apply 4m

so, you reapplied again?

complain with skmm+cfm
+everyday call 100
finanlly
now enjoying 4m

before make any complain.. sometime customer need to patient.

patient until they ignore your application baru wan complain?

thanks guys!!!

Your technique will work , trust me it worked for me

I'll just play with them untill they did not bother to update. Then I dont call or annoy them. I just send a letter saying that I am very displeased , generally they would get back to me and do. This is how some people did it. I would just wait and stay cool

. the support staff , oso human, sometime we can talk very nicely , tell them our problem, why we need it urgently to be up, i think they will appreciated rather
then scold,"maki hamun". or use not good word to them.

I just saw 1 person at TMpoint counter, im not sure what is the problem, but, until the customer support said. " Encik, tolong bersabar , kita akan update kepada encik within 24hrs", but seem the person, don bother to understand and keep pushing asking.. wth..

it is normal at CS tmpoint
u know why?
some user even wait half year the problem notyet solve
MANY
i dun know what the staff doing there

Not sure my upgrade successful or not the tech should send me free modem until now no news yet

I think most of them don't really know the problem. When they listen to us complaining about the 'speed', they automatically think of the quality and problem because of the 'slow speed' we're getting.

My auntie subscribed to 4mbps(installer came end of May). But till now still not resolved(I think). Last weekend I went to her house to install a router for her, and she complained about the speed. Even she knows it's still not upgraded yet. She called constantly before that. So she called again that day, and after arguing and explaining a while, she passed the fone to me. And you know what the guy said to me. "Oh it's because it's the undersea cable broken again, that's why still slow.." not exactly like that, but your get the picture. Here we are explaining to him about our problems, and his answer is that. I told him the speed in the modem shows a slower speed than what she should be getting. After that he straight away told me to be patient because he's transferring me to another level guy or something.

I hope it's just a lack of training on his and TM's part.

If your assumptions above was right, then i think my line can support right?

Here's the ss, can leave a comment?



This post has been edited by S E K A I: Jun 13 2010, 07:24 AM

cannot support
attenuation too high
even 1m u wull face dc problem
unless u ask them change ur port to ADSL2+

my connection never got dc.

even downloading can get 160~170kbps maintain.

so, thats y i wondering, ask the technician 3-4 times, some said can and some said cant, ask for upgrade they never came

edit: my current torrent speed:

so what u think?


This post has been edited by S E K A I: Jun 13 2010, 10:13 AM

From what I see... your attenuation is quite high. It's quite unlikely stable if you upgrade to 4Mbps. Also do take note you are currently on G.DMT mode. If you could switch it to ADSL2+ mode, then you should be able to see the exact attenuation and SNR margin.