I think most of them don't really know the problem. When they listen to us complaining about the 'speed', they automatically think of the quality and problem because of the 'slow speed' we're getting.

My auntie subscribed to 4mbps(installer came end of May). But till now still not resolved(I think). Last weekend I went to her house to install a router for her, and she complained about the speed. Even she knows it's still not upgraded yet. She called constantly before that. So she called again that day, and after arguing and explaining a while, she passed the fone to me. And you know what the guy said to me. "Oh it's because it's the undersea cable broken again, that's why still slow.." not exactly like that, but your get the picture. Here we are explaining to him about our problems, and his answer is that. I told him the speed in the modem shows a slower speed than what she should be getting. After that he straight away told me to be patient because he's transferring me to another level guy or something.

I hope it's just a lack of training on his and TM's part.

Anyone else having trouble connecting after disconnecting? Took me ages to connect.