iPhone 3G/3GS after warranty-repair where?, Warranty/Repair [Discussion]
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 Jan 25 2010, 12:06 AM
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Senior Member
1,231 posts Joined: Aug 2009 From: Nilai---KL  
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QUOTE(junks6767 @ Jan 24 2010, 11:01 PM) i think send to normal shop to repair since the warranty is already oevr plz dont send an iphone for repair at any random shop...they could screw up the phone..try checking in forum here..they are some reputated seller and iphone servicer...   |
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Jan 25 2010, 03:38 PM
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Senior Member
1,029 posts Joined: Jan 2003 From: Petaling Jaya
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QUOTE(yvonnesoo @ Jan 12 2010, 10:49 AM) jz after i file my complaint to the consumer tribunal, i got a call from maxis CS. finally they manage to find my phone. it was at their Garden centre. apologize to me saying tat their system on tat day is haywire so everything on that day (i dunno hw many days tho) din recorded into the system.. luckily i demand for my phone else i won't kno this thing happen. will be buta buta waited for nothing. Fully agree, I receive 3 SMS over a month period asking me to go collect my 3GS, even though I have already collected it when the 1st SMS arrived.after that they assure me tat new replacement phone will be available after 2 weeks n suggest me to wait for the warranty instead. to be sure, i ask again whether my phone haf to send over to california n haf to wait for 2-3 mths? the CS say won't be sending over the phone. will replace wif a new set. i'm not sure whether hw true is this but since i oredi waited for 2 weeks, i gif them a second chance again.. wait for another 2 weeks n c the outcome.. else i will raise my complaint issue again.. btw, the tribunal officer did call regarding my issue. i would say tat tis time, the gov really did a good job.. hehe.. he suggest to cancel & close the case at the moment since maxis allowed for replacement. and file again if the replacement is not settle after 2 weeks.. They even called me up and force me to collect, then I have no choice but to give a nice hair-dryer treatment to the agent. |
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Jan 25 2010, 06:29 PM
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Senior Member
2,169 posts Joined: Jan 2009 From: PJ | Seoul 
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after 2 weeks.. i ask for my phone since no news yet. as expected, the answer is my replacement phone haven't arrive. asked when? ASAP.. nw more worst.. phone oredi at the vendor there.. they can gif excuse saying tat vendor haven't send the phone bek n bla bla bla.. >_<
i dunwan care dy.. will keep making noise until my replacement is done.. they assure me tat 2 weeks.. when i ask for it, they say "oh sorry.. i oso dunno this will happen" suxx.. i dunwan to hear anymore story tale again |
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Jan 25 2010, 10:35 PM
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Senior Member
2,587 posts Joined: Oct 2008 From: Malysia 
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that is normal.. maxis always given excuse for this kind of reason.. i think u need to wait a few more week for it lo
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Jan 27 2010, 04:13 AM
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Junior Member
114 posts Joined: Oct 2007
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is there a possible if lets say you claim the warranty successfully... they gave you a new unit but came with a new bootroom? (which is an ass to jailbreaking)
but seems like even if i really wanna claim warranty will take so much time just like when i book my 3gs ==" |
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Jan 27 2010, 02:21 PM
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Senior Member
2,169 posts Joined: Jan 2009 From: PJ | Seoul
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doesn't means is a new unit replacement tho.. can be refurbished set or repair set..
 This post has been edited by yvonnesoo: Jan 27 2010, 02:21 PM |
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Jan 28 2010, 10:52 AM
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Junior Member
125 posts Joined: Jan 2006
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For last year Nov 09 batch, they said replacement will arrive this week. I chase Maxis every week and {fingercross}, hope to get mine replaced next week.
One more thing, Maxis said it's Apple policy not repair any 3GS phone, they are given 1-1 replacement. I wonder how true can it be... |
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Jan 30 2010, 02:48 PM
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Senior Member
805 posts Joined: Feb 2005 
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Normally it take how long to get the replacement set after send to MAXIS warranty ???? can someone tell me ?
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Jan 30 2010, 02:49 PM
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Senior Member
1,231 posts Joined: Aug 2009 From: Nilai---KL
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QUOTE(ckming21 @ Jan 30 2010, 02:48 PM) Normally it take how long to get the replacement set after send to MAXIS warranty ???? can someone tell me ? it depends on the problem...the quickest i think around a week or two..but normally they will tell 14 days... |
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Jan 30 2010, 02:56 PM
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Senior Member
805 posts Joined: Feb 2005
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Mine is minor problem mean dead pixel ... SO how long was it ?
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Jan 30 2010, 02:59 PM
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Senior Member
1,231 posts Joined: Aug 2009 From: Nilai---KL
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QUOTE(ckming21 @ Jan 30 2010, 02:56 PM) Mine is minor problem mean dead pixel ... SO how long was it ? that no need to check with maxis....i think two weeks..and maybe brand new set... |
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Jan 30 2010, 04:33 PM
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Senior Member
805 posts Joined: Feb 2005
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that would be nicer =)
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Jan 31 2010, 01:06 AM
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Junior Member
478 posts Joined: Nov 2006
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QUOTE(ckming21 @ Jan 30 2010, 02:56 PM) Mine is minor problem mean dead pixel ... SO how long was it ? min : two weeksmax : 1 month by 1 month u still didnt receive ur set, do complain.  I dun think either its minor or major problem, they still send to Singapore to check the problem and replace the set. So far, as per my experience with wifi problem, 1 month n 12 days. |
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Feb 1 2010, 06:22 PM
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Senior Member
805 posts Joined: Feb 2005
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last question i would like to ask . After the warranty done by maxis they will call u to pick up the phone or I must call them to ask that my phone is ok or not ?
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Feb 1 2010, 07:32 PM
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Senior Member
3,612 posts Joined: Jan 2009
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QUOTE(ckming21 @ Feb 1 2010, 06:22 PM) last question i would like to ask . After the warranty done by maxis they will call u to pick up the phone or I must call them to ask that my phone is ok or not ? If you want something back bad enough and they didn't call you within a certain period of time, would you call them? That's your answer! |
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Feb 1 2010, 08:15 PM
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Junior Member
478 posts Joined: Nov 2006
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QUOTE(ckming21 @ Feb 1 2010, 06:22 PM) last question i would like to ask . After the warranty done by maxis they will call u to pick up the phone or I must call them to ask that my phone is ok or not ? They will call and text u when ur iPhone ready for pickup. After 1 month no news, call them. The CS said, the max for repair/service is 1month.  |
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Feb 3 2010, 01:19 AM
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Senior Member
1,048 posts Joined: Jan 2003 From: Your Neighbour
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After reading so many bad comment about maxis, im in doubt whether to send my phone in for warranty.
Im using Maxis set 3Gs and currently have problem with the microphone. While making calls, people complaint that the volume is soo soft and could not hear for 1-2 seconds sometimes. Anyone of u have this problem and what will maxis do with this? |
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Feb 3 2010, 07:33 AM
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Senior Member
1,009 posts Joined: Sep 2006 From: Shah Alam
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Hm..I also have a problem with my 3Gs battery. Cannot last more than 3 hours... Really doubt whether I should send to maxis or not and whether they will cover my problem...
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Feb 4 2010, 04:39 PM
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Senior Member
2,169 posts Joined: Jan 2009 From: PJ | Seoul
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QUOTE(ckming21 @ Jan 30 2010, 02:56 PM) Mine is minor problem mean dead pixel ... SO how long was it ? mine took 1 mth 11 days.. still no news yet.. call every fortnight still the same.. n they can answer me tat "we kno u complaint alot due to they haf my record in the system" bt wat can they do? still say bek all those lame xcuse la.. tis n tat la.. call the same.. go to the centre itself oso the same.. useless Maxis!! so in the end force me to file back my complain to the consumer tribunal (which i will do it today). hopefully i will get my phone bek asap by tis.. finger crossed.. sigh |
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Feb 5 2010, 10:50 AM
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All Stars
11,308 posts Joined: Feb 2008
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QUOTE(bonzaimy @ Feb 3 2010, 07:33 AM) Hm..I also have a problem with my 3Gs battery. Cannot last more than 3 hours... Really doubt whether I should send to maxis or not and whether they will cover my problem... why not? 3 hours is like mine. i send mine in now waiting for a new replacement. only problem is the waiting period is killing....  |
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