haha.. ya.. tat is wat i think of.. bt i doubt they will be so good.. no matter wat oso will find out where my phone is.. they won't be so generous of giving out a new phone

Well, that's when the time frame comes in. Give them a certain period to locate your phone and tell them that after which you would want a replacement immediately, no two ways about it. Threaten that otherwise you will report to the whole 'world'.

as if they care . all the tidak-apa attitude of their stuff

Is maxis warranty claim for iphone 3gs exchange another set on the spot like what sg telco do?

unlikely. the repair period easily take a few months in Msia, if you are lucky.

definitely nope.. maxis CS told me, 1 to 1 exchange is only applicable if u spot something faulty when u take the phone. bt i heard from others within 7 days still can get 1 to 1 exchange.. bt i gt doubt la.. after tat, any warranty for service or repair they will send ur phone to SG (duration is shorter bt heard tat it still need at least 1 mth or more).. if totally can't be repair or service will send it to california apple (max 3 mths) to decide whether hw serious is ur phone issue.. check whether a replacement will be given or nt.. heard from the maxis CS there are cases of phone send to apple n apple reject. so phone return to the customer without any warranty due to small issue.. i dunno hw true is tis la..

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Added on January 10, 2010, 10:56 pmyea true.. tis is wat i feel darn pissed off. btw, tomolo is the due date. they assure will call me n settle tis case max time given till mon. i will c hw they gonna settle my case.. they better call me, else i will shoot them a call n straight go to the centre n demand my phone immediately.. either i get my phone or a new replacement set or refund me the $$.. i dunwan to hear anymore story telling again!!!

This post has been edited by yvonnesoo: Jan 10 2010, 10:56 PM

Ic. Wonder why dont offer exchange as like singtel offered when customer claim warranty. Seems like claim maxis iphone warranty not as easy as compare to sg telco. If unlucky need to wait up to few months just to claim a warranty. The after sales support is quite bad.

This post has been edited by xfree: Jan 11 2010, 03:02 AM

what after sales support ? there is NONE !

HAHAHA totally agree.. (well.. at least for me.. others i dunno)

Hmm, Its like got warranty treated as no warranty like that.

gt tis kind of feeling when i send my phone over for warranty.. eventho i gt the warranty card from maxis.. they still wan to investigate n etc.. so troublesome.. so i suggest others tat wan to buy iphone, better buy SG set.. n dun buy from 3rd party eventho they claim their set is from maxis n gt the maxis warranty card. cz when come to warranty issue.. u will be headache!!

Maybe you should talk to the Manager in charge of the service center too. In my replacement phone case, I got my replacement just after 3 hours I send send out the complaint mail to the higher upervisor of the service centre.

Do also inform SKMM on this matter as Maxis is regulated by them. Normally ISPs will take a swift action, when SKMM is part of the complaint loop.

wat is SKMM?? btw, i dun haf their higher management email or phone no. they dun allow me to take the no. darn lah..

as wat predicted!! they din even call me. so i decided to call them back.. as wat expected, keep asking me imei no, receipt no n etc.. wat the use??? i so piss off n mention i wan to talk to the manager.. keep delay the call n say engage.. keep me waiting for at least 30 mins n in return told me tat the manager line is busy.. will ask the supervisor in charge call me back.. WTH!!

i told them.. i will file a complaint to the consumer tribunal.. they seems like selamba n act nothing oso.. so i dun care anymore.. time frame given but still act like nothing happen. btw, i oredi file my probs to the tribunal n c hw it goes..

i plan to go straight to the centre again n make noise.. so piss off.. feel like wanna let everyone know bout their suxxxxxx service

It will be cumbersome not to mention troublesome but for matters like this, it's best to confront the manager in charge in person. Calling over the phone will only add to your exasperation. Putting things in writing/mails is to create the paper trail for reference by the authority that you may need to refer to later, which you have now done so.

Yes, do go and raise your case and if I were you, make a scene if necessary.

jz after i file my complaint to the consumer tribunal, i got a call from maxis CS. finally they manage to find my phone. it was at their Garden centre. apologize to me saying tat their system on tat day is haywire so everything on that day (i dunno hw many days tho) din recorded into the system.. luckily i demand for my phone else i won't kno this thing happen. will be buta buta waited for nothing.

after that they assure me tat new replacement phone will be available after 2 weeks n suggest me to wait for the warranty instead. to be sure, i ask again whether my phone haf to send over to california n haf to wait for 2-3 mths? the CS say won't be sending over the phone. will replace wif a new set.

i'm not sure whether hw true is this but since i oredi waited for 2 weeks, i gif them a second chance again.. wait for another 2 weeks n c the outcome.. else i will raise my complaint issue again..

btw, the tribunal officer did call regarding my issue. i would say tat tis time, the gov really did a good job.. hehe.. he suggest to cancel & close the case at the moment since maxis allowed for replacement. and file again if the replacement is not settle after 2 weeks..

It would not be in my place to say 'I told you so' but I would still say it. The consumer tribunal is somehow more reactive than the other government departments.

Nevertheless, I would suggest you do not close the case until after the deadline and Maxis has actually given you a replacement unit. To close and make a report will cost you additional money albeit a small amount but you may not get that quick a response even though I did mention earlier that they are more responsive but if the case goes to an officer who is not efficient enough, your case may be stuck.

However, it's your decision. And keep hounding Maxis for your replacement.

k.. thx 4 ur advise.. currently my file case is still on pending.. i haven't close my case yet. i think the same way as u, will leave the case open till i get my replacement phone after 2 weeks. will update my status after 2 weeks

I've decided to take my iPhone in for warranty claims at Maxis Sunway. My battery was depleting faster than normal.

Maxis CS took a look at it and indeed it was dropping as we speak. He says he will send to Singapore and I will get a new phone back. All warranty claims are 1 to 1 exchange according to him. He did say it will take a month. No fuss or problems.

Normally take how to send the iphone warranty ??

i think send to normal shop to repair since the warranty is already oevr