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P1 P1 Wiggy: Overpromise & Underdeliver, *P1's response in Post #135*

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mylinear
post Apr 13 2009, 10:50 PM

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PMFJI so late. I just came across this thread and finished reading it from the start.

I did check out P1 (and others) at the PC Fair and posted some general points at:
http://forum.lowyat.net/topic/994382

I remember a P1 salesperson saying that the Wiggy is 10Mbps shared. Shared being the keyword. As I said in my post referred to above, I was rather disappointed with the demos that I did not really ask much more details. But the sharing would be based on how many users are using / connected to a base station. I did ask the salesperson whether I would actually get 10Mbps or less, and if less, what could be expected. The answer was 1-2Mbps.

The salesperson was in fact promoting the regular desktop modem package rather than the Wiggy. With the 1-2Mbps answer, it seemed to me that the main difference would be one was portable and the other not. But of course, the normal 1-2Mbps packages would not get you speeds more than that (the salesperson referred to this as dedicated), but the Wiggy could.

When I was there, the demos were not working properly at all. I didn't see any speed test showing 7 or 8Mbps etc. I even complained about that to them saying that how can they expect people to judge the service if they cannot demonstrate it properly. Hmmm... maybe they set up a indoor base station after that...??

To stringfellow, it appears that your immediate decision should be whether you should return the Wiggy for a refund or go into a 1 year contract. Forget the advertising part for this. If you are happy getting the speeds you are able to for the price you are paying and think it is worth it, then you may want to carry on. If not, then return it.

What you could try to do is to call P1 management and list out your complaints. Perhaps you could request the 7 days to be extended a further 1-2 weeks so that you can do more testing before deciding.

Whether you wish to take on the advertising issue with P1 can come later. The speeds are not going to change with a change in their advertisment. I mean, eg, if they now say 5Mbps instead of 10Mbps, would you still be happy paying RM149 monthly for the revised advertised speed? Or would you then think it is not worth it as RM149 was supposed to be for 10Mbps, not 5Mbps.

HeHeHunter
post Apr 13 2009, 10:50 PM

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QUOTE(p4n6 @ Apr 13 2009, 10:11 PM)
Is Wiggy RM149 with average speed (as according to threadstarter) 1.2-2Mbps performs better than Maxis 3G, Celcom 3G and UMobile or Digi?

Is 1.2-2Mbps sufficient for on-the-go usage?

If the advertised speed is not 10Mbps but 2Mbps, will you subscribe the RM149 package? Or you will choose Maxis 3G that advertise 3.6Mbps at RM88?

I think these are the valid questions that should be asked by anyone who wants to consider subscribing and I think it's a fair question.
*
Actually, for on-the-go, 384kbps is sufficient enough for you to surf the net aside from streaming videos from youtube.

Basically, Wiggy is meant to be outdoor use and for lightweight user. Comparing technologies, I believe that Wimax is better than 3G or HSDPA.
lilwong
post Apr 13 2009, 11:04 PM

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QUOTE(HeHeHunter @ Apr 13 2009, 10:50 PM)
Actually, for on-the-go, 384kbps is sufficient enough for you to surf the net aside from streaming videos from youtube.

Basically, Wiggy is meant to be outdoor use and for lightweight user. Comparing technologies, I believe that Wimax is better than 3G or HSDPA.
*
I guess I need a little more than you then smile.gif 1-2 Mbps would be pretty good for me, given what I'm putting up with right now. Now, if anybody can tell me if the Wiggy can be detected/used in a Linux machine, I'd be making my decision pretty quick smile.gif


StormZ
post Apr 13 2009, 11:07 PM

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QUOTE(lilwong @ Apr 13 2009, 11:04 PM)
I guess I need a little more than you then smile.gif 1-2 Mbps would be pretty good for me, given what I'm putting up with right now. Now, if anybody can tell me if the Wiggy can be detected/used in a Linux machine, I'd be making my decision pretty quick smile.gif
*
they are working on Mac right now, expected driver release Q3 or Q4 this year.....and linux is on the cards as well... biggrin.gif
kai_rel
post Apr 13 2009, 11:36 PM

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QUOTE(bysquashy @ Apr 13 2009, 04:54 AM)
b) Let me explain to you how can you get your perfect speed.
1. You must have a terminal that is capable of going up to 10Mbps as the network is fixed but this is the variable. Checked as tech specs say 30Mbps (with MIMO).
2. You have to have strong signal (RSSI) so that the air interface can use higher modulation such as 64QAM. This can be done by being near to the tower. My personal experience tells me you have to be within 200m with the tower and there's line-of-sight (LOS).
3. You must also have low interference (CINR). This cannot be controlled solely by you. Interference comes from all angles, it would take me too long to explain all of them and how to solve them.
4. The base station that is serving you is not loaded. Typical WiMAX base station can support 45Mbps (even Clearwire, US is giving this figure). This 45Mbps should not be confused with "are you saying that only if 4 person is using the base station then only I can get 10Mbps?". There are calculations to determine how many actual subs can enjoy 10Mbps depending on over-subscription/over-booking/contention ratio. Complex calculation aside, I would say about with 100 subscriber (active+idle) using it the same time, 10Mbps is achievable.
5. The backhaul needs to have sufficient capacity. P1 have to make sure that they have sufficient backhaul to satisfy the data hungry WiMAX access.
6. 10Mbps from where is a big issue. There can be more than 15 hops before you reach your source. Any hops that cannot satisfy your 10Mbps requirement will be a bottleneck. This is not P1's fault.

If your environment can satisfy 1 to 6, then you can enjoy your 10Mbps.

c
That's an outdoor base station RRU unit, not suitable to install it indoors.
Refer to point B above, many factors affect the DL speed.
*
i do agree with your points in achieving perfect speed in (B).

for point 6 other than how many hops is how much capacity of the link are the operator providing from each basestations to the backhaul or backbone.

all these problems can be reduce by optimizing the network and upgrading but as we all know these procedures cost a lot and takes time. i guess P1 has plans but gradually of course.

for point © that is not an RRU unit lah. it is a microBTS used by P1. telco personnel are you my freind? hehe icon_rolleyes.gif

in my opinion TS started this thread because he wanted to tell others that P1 advertised speed of 10Mbps is not what it is.
it is not because of technical issue but as an advertisement issue. if you say 10mbps so be 10mbps it is. it is as simple as that.

This post has been edited by kai_rel: Apr 13 2009, 11:38 PM
HeHeHunter
post Apr 14 2009, 12:49 AM

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QUOTE(mylinear @ Apr 13 2009, 10:50 PM)
PMFJI so late. I just came across this thread and finished reading it from the start.

I did check out P1 (and others) at the PC Fair and posted some general points at:
http://forum.lowyat.net/topic/994382

I remember a P1 salesperson saying that the Wiggy is 10Mbps shared. Shared being the keyword. As I said in my post referred to above, I was rather disappointed with the demos that I did not really ask much more details. But the sharing would be based on how many users are using / connected to a base station.  I did ask the salesperson whether I would actually get 10Mbps or less, and if less, what could be expected. The answer was 1-2Mbps.

The salesperson was in fact promoting the regular desktop modem package rather than the Wiggy. With the 1-2Mbps answer, it seemed to me that the main difference would be one was portable and the other not. But of course, the normal 1-2Mbps packages would not get you speeds more than that (the salesperson referred to this as dedicated), but the Wiggy could.

When I was there, the demos were not working properly at all. I didn't see any speed test showing 7 or 8Mbps etc. I even complained about that to them saying that how can they expect people to judge the service if they cannot demonstrate  it properly. Hmmm... maybe they set up a indoor base station after that...??

To stringfellow, it appears that your immediate decision should be whether you should return the Wiggy for a refund or go into a 1 year contract. Forget the advertising part for this. If you are happy getting the speeds you are able to for the price you are paying and think it is worth it, then you may want to carry on. If not, then return it.

What you could try to do is to call P1 management and list out your complaints. Perhaps you could request the 7 days to be extended a further 1-2 weeks so that you can do more testing before deciding.

Whether you wish to take on the advertising issue with P1 can come later. The speeds are not going to change with a change in their advertisment. I mean, eg, if they now say 5Mbps instead of 10Mbps, would you still be happy paying RM149 monthly for the revised advertised speed? Or would you then think it is not worth it as RM149 was supposed to be for 10Mbps, not 5Mbps.
*
Lemme tell you something... Those promoters are just promoters. They have no idea what they are talking about.

Statement 1: I WTF'ed at the statement 10Mbps shared. So, my area now, the user must be less than 10 because I am getting speedtest of 2Mbps.

Statement 2: It's practically dependent on location.

Statement 3: You must be an early bird there. I was one of them who's helping out getting the coverage area for all the laptops. So, did you go check again later?

I agree with the part where stringfellow should forget about the advertising part and get going.
mylinear
post Apr 14 2009, 01:10 AM

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QUOTE(HeHeHunter @ Apr 14 2009, 12:49 AM)
Lemme tell you something... Those promoters are just promoters. They have no idea what they are talking about.

Statement 1: I WTF'ed at the statement 10Mbps shared. So, my area now, the user must be less than 10 because I am getting speedtest of 2Mbps.

Statement 2: It's practically dependent on location.

Statement 3: You must be an early bird there. I was one of them who's helping out getting the coverage area for all the laptops. So, did you go check again later?

I agree with the part where stringfellow should forget about the advertising part and get going.
*
Well, a company should not have salespersons or promoters there who don't know the product or cannot explain it to customers. This is not just about P1, but any company. I was just repeating what they told me. Since I was not impressed , I didn't bother to ask further.

Yes, first I tried the demos next to TM booth. Then later on the one next to Umobile (or IzzyNet). Then later on in the other hall upstairs (carpeted hall).

I don't know if you work at P1 or just helping out. Nothing against you. In any exhibition, everything must be setup and in place before it opens. Not being prepared properly itself gives a bad impression to visitors.

Anyway, I was just giving my input mainly to stringfellow.

HeHeHunter
post Apr 14 2009, 01:23 AM

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QUOTE(mylinear @ Apr 14 2009, 01:10 AM)
Well, a company should not have salespersons or promoters there who don't know the product or cannot explain it to customers. This is not just about P1, but any company. I was just repeating what they told me. Since I was not impressed , I didn't bother to ask further.

Yes, first I tried the demos next to TM booth. Then later on the one next to Umobile (or IzzyNet). Then later on in the other hall upstairs (carpeted hall).

I don't know if you work at P1 or just helping out. Nothing against you. In any exhibition, everything must be setup and in place before it opens. Not being prepared properly itself gives a bad impression to visitors.

Anyway, I was just giving my input mainly to stringfellow.
*
You're right in this case.

I'm not working for P1. Well, I always slap on other promoters face (literally) when they ask me to subscribe for broadband. I think I know better than them.


Back to Wiggy question:
Here's my real speedtest result at my area.
user posted imageuser posted image
mylinear
post Apr 14 2009, 01:46 AM

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Which area are you at HeHeHunter ? Could you also do a test to a US and Europe server?

HeHeHunter
post Apr 14 2009, 02:07 AM

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QUOTE(mylinear @ Apr 14 2009, 01:46 AM)
Which area are you at HeHeHunter ? Could you also do a test to a US and Europe server?
*
My area: Puchong

Speedtest result:
Click Here.

There are limits to number of images I can put in LYN.

This post has been edited by HeHeHunter: Apr 14 2009, 02:45 AM
bysquashy
post Apr 14 2009, 06:06 AM

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QUOTE(kai_rel @ Apr 13 2009, 11:36 PM)
» Click to show Spoiler - click again to hide... «

*
I was talking about the hops should be able to handle the requirement smile.gif Backhaul was also mentioned in point 5.

I've seen the RRU for ALU and that's the shape of it but it's 1 year ago, may be they have new models now. Using microBS to cover indoors is not suitable but it's workable. You'll then need attenuator and indoor antenna.

QUOTE(HeHeHunter @ Apr 14 2009, 12:49 AM)
» Click to show Spoiler - click again to hide... «

*
S1: Like what I've mentioned before, throughput calculation is not as simple as total throughput divided by user throughput to get the number of user. The above calculation is flawed because you are assuming dedicated throughput where as P1 is not selling a dedicated throughput.

Over-subscription/over-booking/contention ratio (btw, all means the same thing, just that different branch of network uses different names) should be considered. I do agree that the sales personnel is misinformed, unless he's trying to say 10Mbps/sector which is possible but a bit low when compared to other deployments worldwide. Typical WiMAX BS will have 3 or 4 (not so common) sectors.

All of us wishes to have a non "best effort" connection but that means subscribing to a dedicated line with will cost much more. Many don't realize that it's difficult to add additional capacity to a current network, not to mention costly. Michael Lai has complaint to the media before about the cost and the red tape to built towers is hindering the network rollout.

This post has been edited by bysquashy: Apr 14 2009, 06:53 AM
cybpsych
post Apr 14 2009, 10:36 AM

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bottom line: is is reliable on the speed that you got?

Off topic: Here's a radar chart comparing Cellular vs WLAN vs WIMAX (http://www.dailywireless.org/2005/08/25/wimax-vrs-wifi/)
Nels
post Apr 14 2009, 10:38 AM

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HeHehunter which part of puchong are you?

I'm in puchong too but the last time i tried the wiggy its so not stable.

This post has been edited by Nels: Apr 14 2009, 10:39 AM
bysquashy
post Apr 14 2009, 10:49 AM

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QUOTE(cybpsych @ Apr 14 2009, 10:36 AM)
bottom line: is is reliable on the speed that you got?

Off topic: Here's a radar chart comparing Cellular vs WLAN vs WIMAX (http://www.dailywireless.org/2005/08/25/wimax-vrs-wifi/)
*
This article is too old and bugged with errors. The chart is not accurate too, WiMAX will have better control on QoS compared to Cellular network.
HeHeHunter
post Apr 14 2009, 10:57 AM

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QUOTE(Nels @ Apr 14 2009, 10:38 AM)
HeHehunter which part of puchong are you?

I'm in puchong too but the last time i tried the wiggy its so not stable.
*
*Replied with PM*
mylinear
post Apr 14 2009, 12:21 PM

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QUOTE(HeHeHunter @ Apr 14 2009, 02:07 AM)
My area: Puchong

Speedtest result:
Click Here.

There are limits to number of images I can put in LYN.
*
Thank you for the results. Well, it does seem you should have better surfing experience to both local and US sites using P1 instead of Streamyx - at least until TM rectifies their connection to US.

muok
post Apr 14 2009, 12:34 PM

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Stringfellow,

I THANK YOU! Thank you for spreading the truth and educating the rest of us who were almost duped by P1. I will make sure no one I know will sign up for them. thumbup.gif
HeHeHunter
post Apr 14 2009, 01:19 PM

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QUOTE(mylinear @ Apr 14 2009, 12:21 PM)
Thank you for the results. Well, it does seem you should have better surfing experience to both local and US sites using P1 instead of Streamyx - at least until TM rectifies their connection to US.
*
Erm, according to them, they said they rectified and restored 97% of the bandwidth. I'll test again next week.
rajulkabir
post Apr 14 2009, 02:02 PM

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QUOTE(HeHeHunter @ Apr 14 2009, 01:19 PM)
Erm, according to them, they said they rectified and restored 97% of the bandwidth. I'll test again next week.
*
Today I am getting 50-100% packet loss to most places in USA with Streamyx. If that's what they consider "rectified and restored", we're all in trouble!
iipohbee
post Apr 14 2009, 04:24 PM

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I've posted this few months back before Wiggy was revealed and guess they got the whole idea from there:

This is how their micro indoor base transceiver unit should look like:
user posted image

http://forum.lowyat.net/index.php?showtopic=941210


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