Am I wrong to expect 5 when the service advertises 10? What should one expect when a service provider sell their product? Is getting 2 when advertised 10 an acceptable standard now? When did this happen?

This post has been edited by stringfellow: Apr 13 2009, 10:26 AM

Urm, if you didn't know. Some of P1 staff are indeed monitoring the P1 thread in here. But you can't expect them to be here nearly 8-12 hours at a time as their resources aren't dedicated to Low Yat alone.

So instead of claiming P1 doesn't pay attention at all to their customers, why not stick to the topic of the TS felt being misled than to start a new one about how marketing works.

Screaming like the pasar malam vendor isn't a crime though it's embarrassing having it happen in PC Fair now.

But if the promoter did indeed tell you those things in Bold, you should've asked for his name and shared it here. If there's one thing I know, P1 doesn't want a reputation of resellers/promoters giving them a bad name from the start. Claiming or hard-selling their product to a point which isn't true.

If P1 didn't mind this, I'm very sure we'd be having more complaints of being misled by this/that promoter.

Meh,even if i start a new thread on how marketing works (in relation with P1) any sensible admin/staffs/mods will definitely merge with this one since it is about marketing and advertisement.

Well its good that the P1 staff are monitoring the threads here. At least it'll teach them on how to do a proper,ethical marketing strategy.

What p4n6 meant was that regardless of the marketing and your expectations, if you're getting a good deal out of the service, then you're getting a good deal.

If a hypothetical competing provider were to provide "true 1Mbps everywhere" for RM150, would changing over to them do you any good? Maybe you get a warm fuzzy feeling from rewarding them for their honesty, but at the end of the day you really would shortchanged yourself 1Mbps for the same $, wouldn't you?

Does my eyes work like radio wave?? Can I 'see' what my neighbor doing with a 7 inch wall separates her house and mine? The last time I checked I can even talk in the toilet with my mobile even when the door is shut and is able to receive a signal...

Its reason like this that would immediately shows the inabilities of an ISP when at the same time they are boasting about their service. I don't expect miracles but when an Wireless ISP offers its services they should know what are they capable and not capable of.

Don't shout about 10Mbps when in reality that isn't the case and only applies at a certain scenario; such as putting its own tower in the building when its doing the promotion. Its misleading and dishonest. We don't want to know their capabilities which refers 'ONLY' to a certain aspect, because that ain't the case when customers subscribe. When you boast 10Mbps, customers expect 10Mbps although their give-and-take level varies, some may say my cut off is at 8 some 5 some even 2 or 1 Mbps.

Just imagine the hardware that ISP purchase to set up their business...I am a manufacturer of a radio transmitter suitable for placing it on a tower with 5Ghz rating and 100Mbps of bandwidth transfer. But my product only work at a certain 'scenario' whereby the product that I'm selling in reality, without special placement, the capable transmission is only 10% of what I state in my product brochure and each equipment cost RM 1million each. Do you think the Wireless ISP feels nothing?? The feeling of the incapable product that I'm selling to them, is the same thing when customers who subscribe, didn't get the kinda of speed advertise.

Some may argue about the server they connect to, some regarding geographical aspect, but if no more than 5% is getting the 10Mpbs and another 95% only can reach a mere quarter of that speed value advertise, doesn't it sound funny?

You pump petrol expecting to receive 5 litres, but in reality the margin is +- 0.2 litres, you are ok with it. But what happens when one day you only get 4L or 2.5L or even 1L??? Aren't you pissed?

The same thing with petrol pumps and KDN can be applied by the Ministry of Communication and Multimedia in regards of the flock of ISP here in Malaysia. They can't but they won't. Not for now they wont...Why?? Don't ask me, ask them....

thanks for the feedback string. for this, i am *saved*.

To be consistent, you'll have to expand this crusade to all other wireless connectivity vendors, since they are all bound by the same technological limitations, and suffer variations in performance depending on location and other factors.

The only difference is that P1 has set the speed cap higher, so at least some P1 customers will get higher speed than users of any other service.

True, P1 might be the low rank among the other horrible bunch, but before they turn into one of 'them horrible bunches', they should ensure, places that are not in coverage don't try expanding it without fixing the covered area first. Covered area ok, and when I mean ok, it means 70%-80% bandwidth with 90% uptime, then only expand their services...

The saying goes: "Yang dikejar tak dapat, yg dikendong berciciran"...I believe one of P1 staff might understand Bahasa.

Depends on what you perceive as "a good deal". A good deal perceived by others may not reflect the same to others. Now I'm assuming P4n6 is part of that "special" group selected in this forum that receives free Home modem and payment waived for 6 months, that alone has gone a long way to help his generate a good first impression of P1, and therefore be more spologetic and leniant on how he perceive P1 to be. What did I get out P1? And with my current experience, what would you think my impression of them would be?

Which is why it makes it all the more important that these providers make themselves crystal clear on what they are providing and what their potential customers can expect out of their service. If I hadn't my expectations RAISED this high after being demoed that "8Mbps" speed test, would you think I'll be this pissed then I found out that is not what I'd be getting? Would it kill them to advertise the service as how it works in real situation, instead of all these padded nonsense?

Your moderating comrade here says its best :-



I dont want to start skewing my thoughts towards bad thoughts, but I get the impression that you are arguing here with me "just for argument's sake". I hope that is not true. Someone of your stature should not veer of in that direction.

This post has been edited by stringfellow: Apr 13 2009, 01:54 PM

maybe that's why the other ISP companies with WIMAX licences are not rolling out their services yet. probably waiting at the sidelines watching P1 screw up first.

after readin through most of the posts here, i suggest that paying RM149 and getting only 20% of the advertised speed (plus a 10gb cap) is NOT worth ur RM149. get ur refund while u still can. this is not their "best effort", it's their "how much bandwidth can i con my customer b4 they complain" effort. it only happens in Malaysia with their "tidak apa" attitude. try this stunt in our neighbour down south and watch the fireworks erupt, even though they much less (dollar to dollar) in subscription fees.

I'm like the Captain of a ship, saving all my passengers I can help with, before this sinking ship goes under!

No matter how you spin it, or want the same treatment be applied to the other providers, the point remains the same. I chose P1, and P1 chose not to honor their claims. If I chose to go with other providers and they do the same, expect me to be here as well, and complain to the same degree as well.

Another vote on "refund". Appreciate your views, i'll keep that in mind. I still have until this Friday to jump this sinking ship. Until then, let's see if I can do more speed test, or if they've silently rectified their mess here, and see if I can keep this "ship" floating with some duct tape and planks.

P1 only works when the sun is shining and the sky is blue.. had 60+% complete downtime.. was lucky when i got 1mbps speed.. and besides that the worst customer service ever.. P1 sucks and i'm back at streamyx (which also sucks but at least is kind of stable even at slow fire)

i guess not many users are as "vocal" as u. perhaps they are content with the 1.2-1.5 Mbps connection or they see it as a huge improvement over their shitty Streamyx / Maxis / Jaring broadband services. i guess that makes u the the insignificant microbe in ur battle against them. they rather lose a user like u and gain shitloads of ignorant fools via con-job events like PC Fair.

Excuse me? I've been providing fair comments here.

You're looking for advice on how you should proceed with your P1 subscription, p4n6 provided one, and I clarified it. If you consider that "arguing for the sake of argument", I think it's because you've already set yourself on the path to refund. Any suggestions other than "yeah go for the refund!", you see as hostile.

Why bother asking if you're not receptive? Other than rallying support and sympathy for yourself, that is (as we've seen you do on other occasions on this forum).

Please. That statement holds true in your case, but not others'. At least not true in my three months experience with P1. To say it only works when this bla bla that bla bla is not nice, as it's not true.

I had heavy downpour with lightning blew my bulbs here, the modem soaked wet and still, the speed was sustained at max speed. In fact, my house is at least 100m outside their coverage, with four 10-storey buildings blocking in front of my modem. I enjoyed max speed, and yes with intermittent up/down.

I'd say you are just a lil unlucky. With both P1 and Streamyx. Sad case indeed.

Perhaps. I've experienced mobile broadband, so the fact that it is mobile and I'm getting speeds comparable to Malaysia's definition of what a broadband connection is, is nothing new to me. Maybe to those who had not experienced mobile broadband, this jump in speed while being mobile may be substantial and acceptable to them, but for someone who had used to all the bullshit all the other previous mobile broadband providers here had spewed, this is nothing to shout about. If I may say so, it not even a substantial at all, compared to the current WWAN offerings from our 3 major players.

Alright, I dont want to start anything here. I've said my dues, and I don't want to turn this into another me-vs-the-mods thread. God knows how that turned out, last time. Thank you, next time I know WHO to turn to. Consider my previous PMs to you null and void. PM please if it's personal. Isn't that what you guys are advocating to others if they have gripes among each other before they post it out loud here? Lead by example.

Don't blame if I'm more willing to spill the truth on what others are more reluctant to say around here, and people do rally to my support. The others are other too blindly accepting the speed they are getting, or have vested interest in the service itself. I simply say what I think, and *gasp* others agree with me too. If that is "rallying for support and sympathy", then so be it.

By the way, what is this "advice p4n6 has provided" for me that you pointed out, to proceed on my current predicament? Continue on with the subscription, and be happy with the current speed I'm getting?

This post has been edited by stringfellow: Apr 13 2009, 02:55 PM

FYI, the 6mths trial group occasionally meetsup to have discussions about their usage and problems face. Its like a meeting of tester groups. The req of signing up for the trial is weekly feedback + attending gatherings.

That doesn't mean that they dont value you as a customer but its just that the purpose of the gathering.

Anyway, Im also using the Wiggy and I have quite okay speeds so far. "Up to xx mbps" does not mean that it will reach those speeds. Plus, in the T&C is usually stated that "speeds are on best effort basis"

What is an acceptable "best effort basis" speed to you? FYI, I dont expect them to hit 10, but I don't think it is unreasonable to ask for 5. I can't even regularly get half of 5!

This post has been edited by stringfellow: Apr 13 2009, 03:30 PM

be very careful when signup with isp.. 'best effort basis' seem to be a very good excuse for them to con user

Really depends on the context that you're comparing to. I don't think anyone is saying that you're wrong but merely pointing out their own context. If you're comparing from the context that P1 is setting up for themselves (10Mbps speeds yadda yadda), then all your comments are true.

For some of the others (cynical or not), their context may be "given the RM150 that I'm paying monthly to use the P1 Wiggy service, how am I doing compared to when I was using my Celcom broadband that I'm paying RM99 for"? Based on the locations that I'm accessing my Celcom broadband from (Jln Raja Chulan, PJ State, MidValley, Jln Tun Perak and Sri Petaling), I would actually be better off using P1 if I'm able to get a sustained download speed of 1.5-2Mbps 70% of the time. I'm getting worse speeds using Celcom broadband. Am I pissed off at Celcom? Hell yeah 'cos my speeds are bad to the level that I can't even work. If I were to use P1, would I be pissed off? Well, I won't be pleased with their advertised stats for sure but 1.5-2Mbps is decent enough for me to work (assuming that's the case lah of course).

So, the question is: "I don't like their way of advertising, but am I willing to forgo mobile broadband at its current state altogether just to be able to make a statement saying that I won't take that kind of unethical behaviour?". The answer isn't black and white. If I'm gonna get fired from my job for not being able to check work mails on the go and perform my duties, well, you know the answer lah.

Regarding Singapore, it ain't altogether true that the SLAs are better there either. My g/f over there is a Starhub subscriber and she's getting pretty lousy speeds as well compared to what's advertised. As an absolute figure, she's doing better than me over here, but relative to what she paid for in the brochure, it sure sucks. So, the Chinese proverb "all the crows under the sky are equally black" may apply.