dammm......been awake since 5am this mornin..... dl wif RS n MU is better
can get up to 30kbps - 70kbps...... but i guess after 8am..... the dl will be totally screwed......

http://thestar.com.my/news/story.asp?file=...1150&sec=nation

use 60.54.x.x for Megaupload.

i use ip 60.48 here in usj still slow abit..browse still got slow page but DL is fast reach 180kbs using IDM..

Any Leader wanted to organize

SLOW TM CONNECTION RALLY.........
absolute i will join

What is the problem: Same as this topic - EXTREMELY SLOW SCREAMYX
IP Range: 60.49.x.x - 60.53.x.x
Area: Bangi
State: Selangor
When this problem started: Since the so-called broken undersea cable recently.

My turn:
When will this be rectified? TM answer this!
What *really* happened after fixing the cable recently? TM answer this!
Why international link still suffers? TM answer this!
Are you throttling or shaping the network bandwidth with any means? TM answer this!
Why are you calling Streamyx as Internet service if you can't guarantee service to International sites? TM answer this!
If International link = ZERO, is it part of Streamyx's service? TM answer this!
When are you going to rebate the customers when your upgrade exercise affects the whole nationwide's access to International sites? TM answer this!
Is your service usable for our nation's technological-able masses or just for those kampung/ulu ppl only? TM answer this!
What happened to your dial-up, 1515? Have you just resurrected it to compensate the ever-increasing customers? TM answer this!

SIGHHH!!

tested my speed to US

seems back to normal....i surf US website also smoother already...no need proxy
location : Sabah
Ip range : 60.52

http://www.thestar.com.my/news/story.asp?f...1150&sec=nation

Hopefully someone can do something...

This issue needs 'orang-atas' attention...we can only mail them but still if none action is taken, leads to nowhere...last night totally annoyed with the speed, loading google.com also need like 2 minutes to load...

Try again in the afternoon, you will see the difference

The speed seems to fine...how the access to the International Sites?? Any improvements?

This post has been edited by miahahaha: Apr 22 2009, 12:14 PM

give some url... i try and see

Can try to access youtube,facebook or anything that is located outside...

I have suggested this 2-3 times here before. But no one posted back whether they even tried this or what was the result. I will suggest again. Call the TM HQ. See below for details.

There is little use complaining here. TM is not following this thread. TM is not going to do anything due to the complaints here. You can email the media, you can email MCMC etc. Do you really think each time they get a complaint email they are going to find out from TM what is going on? Even if there is a chance they do, TM will just give them some excuse which will sound ok to them, and you cannot verify or dispute the excuse. How many of you who emailed such complaints have got useful replies? Has the problem been solved?

When you have a problem with a company, you should work on complaining to the company first, especially the management. . As we know, complaining to 100 is not producing any results. Because they cannot do anything about it. You need to get to higher ups in TM. So call the TM HQ general line. Ask for the "Streamyx Complaints Department".

Find out who you are speaking with. Get an direct phone no or extension if you can. Politely tell them your problem. Write down all details before you call them so you have all the facts and figures. Tell them which area you are located at. Tell them about your problems with IPs and routings. Tell them the lack of any announcements or responses from TM. Tell them how long this has been going on. Tell them how many times you have called 100 with no results. Tell them the ridiculous things 100 tells you. Tell them this is nothing to do with your modem or line, its on TM side which many users are facing. Tell them Streamyx users are looking at other broadband alternatives due to these problems.

Ask them whether they are aware of what users are facing. Ask them whether they got any such complaints before. Ask them whether the media has contacted them as users have emailed the media about this. Ask them whether MCMC has called them about this as users have emailed MCMC about this. Ask them who else you can speak to, a manager / management etc.

Post back here what responses you get.

They should internally get in touch with technical people (not 100) and you may get a call from them. At least try it and see. If many people call, something may be done. What do you have to lose? It may cost a bit to make the call, but you are losing more paying for Streamyx monthly and not getting a good service. It may take up some of your time getting through and explaining, but see how much time we are all wasting posting complaints and test results here for so many weeks? Surely, we all have better things to do with our time.

Please post back here for result comparison. Let's see if after say 10 people call, they tell the 11th person that nobody has made such a complaint. Let's see how honest they are and whether they do something. Let's see if they admit there is a problem. Let's see if they say they are upgrading the infrastructure and how long it will take. If nothing else, we may get different bits of info from each person calling. Someone may get to speak to a technical person who can give more useful info than from 100.

So, give it a try, make the call (during office hours) to TM HQ. Here's the phone number (available to public) from 103 operator:
TM HQ, Jalan Pantai, KL)
03-2240 9494
Ask for Streamyx Complaints Department.

Good luck. Please post back here after your call.

How come najib select rais yatim as ministry of communication. He don't know anything about broadband. Worst minister ever.
Just get power and already focus on legal actions against errant bloggers. WTH.
Maybe next time he will block any website/forum that comment about government company like TMnut.

Hi mylinear, thanks for your help.
I just called 03-2240 9494.
I don't know it will make my slow connection back to normal or not but at at lease I know another way to show my disappointment to them.

When I call 03-2240 9494 one lady answer me very quickly.
She told me if have problem with internet call 1300888123.
After I told her I have made a TM report through 100 , she pass me to the complaints department.

Another girl answer me, I told my problem and the report number.
She said there is some quality problem with my 'port'.
I tell her again my problem is slow speed.
Then she tell me to run a speed test.
I told her even you got a good speed test result is doesn't mean you get good download speed from all site.
Then suddenly I can't hear her reply, maybe my H/P or the phone line no good .
I think I need to call again tonight.


This post has been edited by hih: Apr 22 2009, 04:06 PM

fark fark fark!!!!!!!!!!!!!!!!!! 4mb line cant even watch youtube!!!!!!!!! but speedtest result is perfectly fine. this 115.134 IP range really giving me a lot of headache. FARK YOU SCREAMYX!!!!!!!!!!!!!!!!!!

hih , thank you for the info. Make sure you are talking with the Streamyx Complaints Department at HQ. I am wondering if when the operator passed you to the other person, was it to the right dept or whether they have some way to pass you back to 100 - not sure about this. Because saying about port, speedtest etc seems like the regular 100 support.

Next time get name of person you are speaking with. Be polite, but be persistant. Thank you for trying, please let us know after your next try.

Note, this is calling TM HQ, so call office hours only.

---

Added on April 22, 2009, 4:26 pmCan you try as I suggest in post #1117 and like how hih has tried and post what response you get?


This post has been edited by mylinear: Apr 22 2009, 04:26 PM

wah, you're so lucky, mine also from terengganu, but the stupid streamyx speed slower than snails...
max dawnload from rapidshare can't reach even 10kb/sec.