I've called Seagate Malaysia just now.

Just give them the serial number and they checked for you. The operator confirmed my HDD is affected and will be e-mailing me the update instructions.

Let's see how fast they can respond now....


Please call 1-800-80-2335. Just wait for a few minutes for the representative to pick up your call.

But i think everyone in LYP will start calling this number already so it might take longer now...

This post has been edited by Matrix: Jan 19 2009, 10:08 AM

Woo Hoo...Seagate reply me and responded already. They will send u a link and a certification validation. I've downloaded the file already...all in < 20 min after i called them....no need to e-mail to them...CALL IS MOST EFFECTIVE!

Here's the screenshot:


1) The certification link screen:


2) After u key in the certificate no(which is included in the e-mail they sent to you), the download screen.




I'll update tonight and see what happens...but must run backup before flashing!!

I still love Seagate.

Please share the firmware that u already download... Many of us still not getting any feedback from seagate..
Share also your experience after applied this new firmware ASAP..

-Yes, please share!

-Err, did the firmware they give you is SD14? If yes, then it's the OLDER version!
It have a problem of not able to utilize full cache capacity!
Refer here: http://www.seagate.com/www/en-us/support/d...wnloads/cuda-fw

-BTW, I want SD1A, please, anybody please share!

This post has been edited by Musafir_86: Jan 19 2009, 10:17 AM

No, mine is AD14. The reason i don't wanna post is because there could be different firmware for different batches. Don't simply pandai-pandai and flash everything to latest urself lar. I dun wanna post my firmware here and later screw up everyone's hard disks, then blame SeaGate.

Just give em a call, forgot the e-mail to the support posted up there. What's so difficult? Just spend 5 minutes on the line and kaw-tim already. Tell them ur serial no and they'll give u the correct firmware. Don't be lazy!

This post has been edited by Matrix: Jan 19 2009, 10:22 AM

-I already created a support case at Seagate and escalated it 2 days ago (Friday).
No reply yet!

This post has been edited by Musafir_86: Jan 19 2009, 10:39 AM

AD14 fixes the cache issue, not this BSY problem.
I suggest you double check with Seagate and MAKE SURE you have 100% tested backups before you do this....

AD14 has been out for a while, so this cannot be the firmware that fixes the BSY problem.

the local seagate support team might not be so uptodate as compared to the US one,hence they gave the AD14 firmware..who knows..?

-BTW, can we use the SD1A firmware from Newegg (for 1.5TB ST31500341AS) for the 1TB drive (ST31000340AS)?

This post has been edited by Musafir_86: Jan 19 2009, 10:46 AM

I would suggest to wait for Seagate for official news. Don't try to pandai-pandai sendiri, may end up with a permanently bricked hard disk!!

Just use the online serial number checker to see if yours is affected, if yes, then send a mail to discsupport and wait. Serial numbers need to be in CAPS.

so many concerned seagate users xD

i go to online checker but it said "This application is temporarily unavailable."
grrr

-Err, I already submitted a case on Saturday (2 days ago).

-BTW, about the S/N Checker, refer here: http://forums.seagate.com/stx/board/messag...&thread.id=5005
It isn't reliable.

This post has been edited by Musafir_86: Jan 19 2009, 10:58 AM

wow, it was working before! now they took it down??? maybe overloaded

https://apps1.seagate.com/rms_af_srl_chk/

Maybe, but perhaps it also didn't have the problematic code in SD15?? Who knows. We are not Seagate.

btw, here's some info from Seagate's forum...some user advice not to use NewEgg SD1A download (which i actually downloaded already).
http://forums.seagate.com/stx/board/messag...message.id=4240

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Added on January 19, 2009, 11:03 amI said just give 'em a call (As in 'Membuat Pangillan Talipon'). So hard to pick up a phone and press some numbers meh??

Anyway, i'll pester their support to check on the SD1A.

This post has been edited by Matrix: Jan 19 2009, 11:03 AM

haha, you do realize that Seagate didn't own up to this until much later when they faced enormous pressure from worldwide community.

Anyway, what I'm saying is - AD14 doesn't sound like the fix for this BSY problem. If it were, then we wouldn't have this problem and now we are waiting for Seagate's firmware fix. Numerous people worldwide have contacted Seagate for the firmware fix and was told it was not ready yet. So it will be really amazing if AD14 is the solution.

What I'm also saying is be careful if you are going to do this, and make sure you have verified backups of your data before you proceed.

yeah, it said "This application is temporarily unavailable."
nevermind since it not reliable anyway.

That's what i agree with. Simply flash... nanti.. ur okay hdd become k.o!.. LOL

Yes, read somewhere that the fix isn't ready yet. So, even the SD1A isn't going to solve the problem anyway. Just wait for official release-lar. I backup my data everyday.

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Added on January 19, 2009, 11:25 amJust found something:

http://ata.wiki.kernel.org/index.php/Known...Q_is_being_used

Is it because it caused by AHCI and NCQ? Those user who have a failed Seagate 500GB/1TB here....are you running in IDE mode or AHCI/RAID???

Please update!!

I am currently running in IDE mode.

This post has been edited by Matrix: Jan 19 2009, 11:25 AM

There have been discussion among forumers in MSFN if AHCI and NCQ contribute to the failing drives. Seems like there is no definite answer for that.

This post has been edited by ruffstuff: Jan 19 2009, 12:27 PM