Model: AVANZA 1.3 MT Year make: 2006

Mr. Eyson Teh - Sales advisor at UMW Motor Sdn.Bhd. Pandan Indah branch.
Mr. Tee Well Come - Service advisor at UMW Motor Sdn.Bhd. service center Cheras branch.
Mr. Mohd Faizal Aladdin - After sales executive at UMW Motor Sdn.Bhd. Jln 19/1 branch.
Mr. Mohan Duraisamy - Executive at UMW Motor Sdn.Bhd. service center Cheras branch.
Mr. Alan Ng - Executive at UMW Motor Sdn.Bhd. service center Cheras branch.
Mr. Chow - Technician from UMW Motor Sdn Bhd HQ
Ms. Leong May Chan - Tribunal President who handle this case.

March 15, 2006
Car was delivery to me from UMW Toyota Motor Pandan Indah branch on 5pm. After received car I straight away went to Informatics College Kuala Lumpur. On 2130 I realize that this new Avanza is automatic go to left side when the steering is straight during driving back home through Jln Loke Yew. I have make complaint to my sales advisor Mr. Eyson Teh few minutes later after I reached home. I had request to exchange another unit but he refused and try arranged appointment for me to repair at Shamelin service center on March 21, 2006.

March 21, 2006
I arriving Shamelin service center at 0845. 1 manual repair order was given to me after I passed car to service advisor Mr. Kalen. I had been waiting there for 2 hours. After job done 1 invoice given to me but never explain what problem causes. After 3 days same problem come out again and also front left side door start come out 'de de de' sound.

April 5, 2006
I went Cheras service center for 1000KM service I request them to fix both problem but they claim there was no alignment service there. The door problem been fixed but sound came out again after 4 days. I also find out another problem after first time driving at 110KM/H, the front wheel feel like shaking when overtake or been overtaken by van, bus, or lorry.

April 19, 2006
I place complaint on TribeToyota.com.my.

April 27, 2006
I went back Shamelin service center. No manual repair order form was given. I am waiting there 38 minutes. No report or explanation given. Same problem came out again on the next day.

May 2, 2006
I place another complaint on TribeToyota.com.my. Mr. Toh, manager of Shamelin service center called me and asked for sent car back for fully checking. I arriving Shamelin service center at 1400. No manual repair order form was given. It took me one hour to waiting there. After repair, the technical guy told me that do not turn steering too hard when making U turn or reverse parking. I told him cannot be this is Toyota car not Proton. He telling me all Avanza is like this. This is 1st time I heard so funny reason. Never mind I followed what he said. On May 7, 2006 same problem happen again.

May 8, 2006
During journey to Bukit Mertajam, I found another serious problem happen to my car. Front wheel shaking when I drove over 80KM/H. So I only can drive 70KM/H from Kuala Lumpur to Penang. It is a nightmare for me & all others passengers. Due to my schedule very tight so on May 10, 2006, I went to one of tire shop at Bukit Mertajam to fix problem after I find out Prai service center waiting list too long. Same problem happen again after 1 week.

May 22, 2006
I sent a complaint letter to UMW Toyota Motor. I had asked about why same problem still exist after repair so many times. They never answer it in reply letter.

November 14, 2006
I went to one tire shop at Klang to have a try to check alignment system after service center fail to fix. Original chamber shaft been changed back. After 2 days car start pulling to road side.

November 21, 2006
I went back same shop again. Alignment been adjusted. After 1 day same problem occurred again.

November 29, 2006
I sent my car back to Cheras service center at 0745. I complaint several problem which included steering not center & pulling problem. I collect car at 1600. My manual repair order form been taken back by Mr. Tee during car delivery. No report or explanation given. However car starts pulling to road side few hours later on same day.

December 1, 2006
I went back Cheras service center again. I arrived at 0925. I collect car at 1730. Service advisor Mr Mohan informed me that toe was move to right side. On December 2, 2006 afternoon time, same problem occurs again.

December 5, 2006
I went to Cheras service center. I arrived at 0900. No manual repair order form was given. I collect car at 1500 & no report or explanation given. After few hours car pulling to road side again. I went back Cheras service center at 1815 & inform service advisor Mr. Tee. He ask me come back the next day.

December 6, 2006
I pass car to Cheras service center at 1000. No manual repair order form was given. I collect car at 1800. Service advisor Mr. Tee informs me that will arrange technical team next week. However they never reach me since that day.

December 28, 2006
I went to SS19 service center. I reached there 1000. After sales executive Mr. Faizal inform me will do full checking for whole alignment system. I collected car at 1830. No report or explanation given. On December 29, 2006, 1500, same problem occurred.

January 2, 2007
I went back SS19 service center again. I arrived at 1030. I test drive with after sales executive Mr. Faizal. He insist my car no problem. No repair or inspection provides. I leave there at 1200. Car starting pulling to left hand side after half an hour.

January 16, 2007
I went back to Cheras service center. I arrived there at 1120. I collect car at 1800. No report or explanation given. Same problem occurred on January 17, 2007.

January 24, 2007
I went back Cheras service center again. I arrived there at 1200. I collect car on January 26, 2007 morning. Service advisor Mr. Tee claim that my front right hand side absorber abnormal & causing steering cannot straight. I found car immediately move to left when steering was center when I drive from Tmn Conought 50sen toll to Tmn Seputeh after I left Cheras service center.

February 8, 2007
I went to Cheras service center. I arrived there at 0815. I get back my car on February 11, 2007 at 0830. Service advisor Mr. Tee told me that front lower arm bar & stabilizer been adjusted. Same problem occurred on next day.

February 22, 2007
I had sent one complaint letter to UMW Toyota Motor Customer Relationship Management Division. But till today still no reply.

February 25, 2007
I had sent complaint letter to TMC CR Division Japan.

February 27, 2007
TMC CR Division Japan reply & request me refer back to UMW Toyota Motor.

March 1, 2007
I filed a complaint at tribunal (consumer court) Kuala Lumpur.

March 6, 2007
I went to Cheras service center for 20000KM service & complaint about some problem which included car pulling to road side. I arrived there at 0855. I collect car at 1800. No report or explanation given. Wheel no more shaking during cornering but front absorber feel like no functioning. Front engine side will go down during cornering with speed 60KM/H.

March 20, 2007
I went back Cheras service center. I arrived at 0920. Service advisor Mr. Tee told me my car need to put there for 3 days & another replacement car will be provided.

March 21, 2007
I went to Cheras service center to collect replacement car.

March 29, 2007
I received call from Mr. Tee regarding my car can be collect.

March 30, 2007
I arrived at Cheras service center at 0830. I found that all 4 rims have been changed to sport rim & new tires during test drive. One uncle from Toyota test drive with me. He never introduces himself. I ask that uncle where to go to test drive. He told me just go normal way which I like. I drive from Cheras service center toward MRR2 then to Jln Kuali. I immediately found that car still pulling to left side. I inform that uncle but he never gives any response or explanation at all. I feel very disappointed & angry.
When I reached Jln Loke Yew, suddenly the uncle asked me stops by at in front of food court. He want drive the car so I exchange with him. He drives me from food court to Jln Along Cheras and goes in Jln Loke Yew toward Phoenix Plaza. After bypass Phoenix Plaza U-turn back to Jln Loke Yew after that turn left to MRR2. After passed Sri Petaling junction he drives toward Bkt Jalil then back to Cheras service center.
During him driving I notice that car will automatic pulling to road side but he ignore it. After reached service center, I informed Mr. Tee that my car is still pulling to road side. The uncle come & asked me how & can accept not. I told him of course cannot still same problem. Then he said they already fix everything according TMC specification and if cannot accept he also cannot do anything. He never shows me any statement to support what he told me.
Service advisor Mr. Tee shows me a bill which stated road test & QC inspection & charging RM201.60. I refuse to pay because my car is still same condition before I sent in & also they take out my stabilizer bar and rubber pad without my permission. They insist want me to pay even my car still same problem.
At the end Toyota executive Mr. Mohan suggest that since I was not happy & agreed with current car condition & not reasonable to pay under this situation so next week Monday or Tuesday will ask somebody from UMW Toyota Motor HQ & UMW Toyota Motor Customer Relationship Management Division to test drive together to witness. I had no choice but to leave my car there. They took back previous replacement car & didn't provide another for me. I and my girl friend were late to work because of these troubles them making.

April 4, 2007
I had sent one complaint letter to UMW Toyota Motor Customer Relationship Management Division But till today still no reply.

April 4, 2007
I had sent another complaint email to TMC CR Division Japan. But till today still no reply.

April 5, 2007
I waiting from April 2 till April 4, 2007 still no reply from UMW Toyota Motor. I need to use the car so I have no choice but to visit Cheras service center again. When I reached at 0900 Toyota executive Mr. Mohan told me that staff from HQ has been test & confirm car no problem. I fell been cheated & ask for test drive together with Toyota executive Mr. Mohan. He agreed. During test drive both of us notice steering is not center. I had to wait there for half and hour more to fix steering.
After they fix steering they didn't test drive with me. I force to pay RM201.60 and force to sign one agreement as requested by Mr. Alan Ng. I leave there at 1200. I straightly away went to Tmn Segah Mobil petrol station. After fill gas. I bring my girl friend to her office at Lot 10. I park at Jln Sahabat & went to Sg.Wang take breakfast at 1245pm. During driving toward Lot 10 I found that my car starts pulling to road side.
After breakfast I straight away went back to Cheras service center. I reached there at 1400. I test drive with Toyota executive Mr. Mohan & another Indian executive. Toyota executive Mr. Mohan confirmed my car is pulling to road side. After test drive, I asked Toyota executive Mr. Mohan what was wrong. He told me 'ada hantu'. I had to leave my car there again.

April 12, 2007
I went to Cheras service center collect my car after received call. Toyota executive Mr. Mohan told me that it is tire pressure problem. After test drive, Toyota executive Mr. Alan gave me an invoice & asked me to sign. Same problem occurred again on April 15, 2007 evening.

April 17, 2007
I went back to Cheras service center again. I arrive there at 1250. No manual repair order form was given. I collect car at 1410. Same problem happen on April 20, 2007.

April 27, 2007
I had sent another complaint email to UMW Toyota Motor. But till today still no reply.

May 4, 2007
1st tribunal hearing held. President of consumer court ordered UMW Toyota Motor to have a test drive with owner & 3rd party before & after problem rectify. Tester must not from Toyota.

May 7, 2007
I doing 10 point inspection personally at Puspakom and result shown alignment is within spec. Inspector Mr. Fahmi inform us that Puspakom do not provide test drive service & all test is based on computerized.

May 12, 2007
I personally went to AAM to do 40 point inspection which included test drive. During test drive with AAM inspector Mr. Azman, he notices the car is pulling during driving. After inspection, they give us a result & ask us to present to UMW Toyota Motor.

May 16, 2007
We went to Cheras service centre to do inspection as requested by Mr. Alan Ng. We can't observe the inspection process. We been ask to wait at waiting hall for 1 hour plus. After inspection completed, we were requested by Mr. Alan Ng to do another inspection at Puspakom Bdr Tun Razak. Mr. Chow was accompanying us on way to Puspakom.
During inspection, Mr. Chow was not present, we do not know where he is, only Mr. Alan Ng is accompany us. Inspection result shown alignment is within safe range. Mr. Alan Ng is requesting my previous record from Puspakom. We meet manager of Puspakom, Mr. Mohamad Noor. Mr. Chow was with us during that time. Mr. Mohamad Noor mention & confirm their computer test only can proof alignment is within spec. Before we leave Puspakom we told Mr. Alan Ng that we need to discuss this matter with Mr. Chow & Mr. Alan Ng and please wait & meet at Cheras service centre. He agreed. Mr. Chow was with Mr. Alan Ng on way back.
After we reached Cheras service centre, we been told by Mr. Alan Ng that Mr. Chow already leaving. They do not notice us about his leaving as we have agreed for discussion at service centre. I request Mr. Alan Ng to give me all my previous 17 times repair reports. He checks his system in front of us and told us that all repair reports at Cheras service centre had been passed to me through tribunal and there is another 2 repairing at Shamelin branch & SS19 branch. I was surprised that they can check our record even though different branches as Mr. Alan Ng said during first hearing on May 4, 2007 that their do not know all my previous records & their do not notice we have sent car to Shamelin branch & SS19 branch. I asked Mr. Alan Ng whether their system is link between all others service centers. He acknowledged. However he refused provide us all reports on the spot with reason there is cost written in those reports. He promised will fax reports to us. I feel they act fishy, even we know the cost we still can't buy at those prices.
We only received fax from UMW Toyota Motor on May 21, 2007. Repair report dated March 21, 2006 is missing and report of December 28, 2006 is not clear. We shown Mr. Alan Ng AAM report dated May 12, 2007 & ask for a third party to test drive. Mr. Alan Ng refused to have test drive with third party or AAM inspector. He said UMW Toyota Motor will only refer to Puspakom inspection result which is no test drive conducted. We had mention many times to Mr. Alan Ng that president of consumer court is requesting us to have a test drive with third party before and after problem rectify. He refused. UMW Toyota Motor is ignoring president of consumer court order.

May 18, 2007
I went back to AAM to conduct another test drive. Result shown that car is pulling to left hand side.

May 19, 2007
I went to a tire shop to do a computerized alignment diagnostic. Result shown alignment setting is out of spec. From May 4, 2007 till May 23, 2007, UMW Toyota Motor never requests me to perform test drive & rectify the car pulling problem as per order by President of consumer court.

May 23, 2007
2nd tribunal hearing held. President of consumer court request again UMW Toyota Motor to have a test drive together with AAM & owner.

June 11, 2007
Before test drive start, UMW Toyota Motor requests us to send car to service centre to do adjustment. We refused. After test drive by Mr. Azman, Mr. Chow and me, Mr. Chow admitted car is pulling. I suggest to have Puspakom checking since is nearby. AAM agreed but Mr. Alan Ng refused without reason given. Whole test drive process by Mr. Azman & Mr. Chow was record down by my hand phone & been convert to DVD movie as proof.

June 20, 2007
3rd tribunal hearing held. Case postpones because president of consumer court been changed & current president of consumer court can't recognize previous president of consumer court hand writing.

July 25, 2007
4th tribunal hearing held. Case was delay again due to AAM report can't show much more details regard car pulling. UMW Toyota Motor keep blamed about road not even and driver behavior problem. President of consumer court had requested all witness of test drive attend next hearing.

November 5, 2007
5th tribunal hearing held.
Puspakom confession:
. Their equipment test speed is 4km/h.
. Their equipment is fully computerized.
. Result may be different above 70km/h, 80km/h or 100km/h.
. On road test result will be different from the machine.
. Their equipment is using world wide standard.
. Caster & camber in good condition.
. Their equipment can only test side slip.
. Car pulling can be cause by road condition, and others method.

AAM confession:
. Pulling after 200m for both side of road.
. Still controllable.
. Must focus 100% on front view.
. They only using visual inspection.

Toyota confession:
. TMC pulling standard is within 100m.
. They do not know what speed is apply for TMC standard, must refer headquarter.
. Their pulling ranges same as AAM. Car can goes straight for 2nd half of road.
. My car in normal condition.
. All claims rejected.
. Warranty void. (never inform what reason)

December 5, 2007
6th tribunal hearing held. Judgment been given.
Judge confession:
. Puspakom result proof caster & alignment is within acceptable range.
. Pulling left right is controllable.
. An international standard must apply.
. This is a guessing game.
. Puspakom equipment is worldwide recognizing.
. Not a defect.
. Unless owner can provided international standard or test method.

My conclusion
. These guys all bull shit. If my car can't be control, I lying at hospital long time ago.
. UMW Toyota Motor never shows hard copy proof since after 1st hearing.
. UMW Toyota Motor keep blame about uneven road and road camber problem. They even blame my driving style have problem but they didn't advice me how to drive.
. UMW Toyota Motor didn't show and proof any international standard or TMC standard.
. UMW Toyota Motor never gives me any report for each of my repair at service centre.
. AAM report of test drive with Toyota said my car is pulling.
. UMW Toyota Motor had no choice/excuses but said warranty void.
. Judge refused to accepts and watches test drive video.
. Judgment should be given during 3rd hearing when Toyota refuses to have 3rd party to perform test drive at 1st place.
. UMW Toyota Motor Customer Relationship Management Division never cares and respects customer. They never reply my complaint letters. They push problem back to consumer.

March 25, 2008
I sent complaint letter to UMW Toyota Motor Customer Relationship Division, UMW Toyota Motor 3S service centre Cheras branch and c.c. to all media. Till today still no reply from Toyota. I feel deeply disappointed, Toyota after sales service cannot trust.



* TO UMW TOYOTA STAFF- IF U FEEL I M BLUFF HERE PLS DO CONTACT ME TO VERIFY

This post has been edited by lms2005: Apr 11 2008, 03:55 PM

Well the judge ruled that your car is fine and also verified by puspakom. Perhaps you're expecting too much?

u better post a video let us c how serious the pulling..

The sohai UMW half-baked staff know nut about alignment, u better sent your car to one famous tyre shop in old klang road, this is just a peanut alignment problem, bodoh punya UMW.

This post has been edited by Tohsan: Mar 26 2008, 05:01 PM

u're turning into one anti-toyota fan. lol.

anyway, if u feel that u are right, be persistent.

dude a~~
ur case dy so long~~
@@..n ur car keep on masuk service centre ~~
y dun u try 2 go other workshop beside TOYOTA~~

we should give him a benefit of a doubt ... if a new car is already pulling on the first day ... most prolly u cant fix it le ... show us the vid mate ...

What will you do next? since the judge, umw branch, umw hq, and everyone is not helping you at all. By the way, does the pulling to left side very obvious? because i know road uneven really cause that problem but not to the extent that your car pull to road side very obvious or fast.

Is very brave and patience of you to keep fighting, we really need someone like you nowaday to staright the whole thing out. But do remember also, whether your judgement is really accurate or not, in the other word whether are your standard too high.

Good luck to you my friend.....if u really need to repair your car and not care about the cost....then maybe u can look for foreman at other place.....

This post has been edited by bryansu: Mar 26 2008, 05:15 PM

It figures, another UMW story...heard some others before. Thats why i stay away from TOYOTA in Malaysia.

worse tat my dad's car~

ganas -ness against toyota

i tried with another avanza 1.3 MT, on same road, same weather, same time(few minutes later). Result different.

anyone here using avanza MT? how about we come out hv a try then u know wat i mean.

is not i dun want try other shop beside Toyota... I had been to Klang, Seremban, Penang, all said is factory defect.. or you have better solution?

It is confirm that this problem is not related to alignment system or steering system... but according to TOyota Technician (true technician not those who change oil, change plug, change filter one) they hv check everything regard wheel alignment and it is within spec.

but i wonder why toyota purposely concerntrate on alignment there could be other factor also...

haiz~
toyota peeps in malaysia suckz~

bro chill out la ! dont worry UMW always like this one !

er.. my car problem should be call random pulling

It will auto pull to either left or right
- when hand on steer
- when hand off steer
- with only driver
- carry few passenger
- on wet road
- on dry road
- on new hw road
- on road with lubang-lubang
- on not even road
- going up hill
- going down hill

i don't think outside foreman can fix it as i had try many times... man.. tried 2 years oledi ...

last time i post at youtube b4 dunno who remove it

i agreed wit u~

off topic~
ur gf??




should b toyota ppl lo~
dowan u 2 sprea d news ma~

Maybe its a factory defect!!

wow that sucks

dun know what to say to your case....

don't mean to bash, but it's true
UMW malaysia has no creativity at all
look at the models they're selling
avanza, innova, wish and rush

lots of problems and headaches
FC is high, here loose there loose
people say honda QC sucks, but i think toyota isn't better also

This post has been edited by andyjyneo: Mar 26 2008, 06:18 PM

I tell u wat...u strictly complain to TOYOTA JAPAN !! Then only Malaysia UMW will do their work.


Shame on you TOYOTA

all thailand fault la all from thailand plant !

bro~
he did complaint 2 toyota in japan~

I hate Toyota in the 1st place. So all my comment regarding Toyota will be negative of course.
Although their car insurance, maintenance and so on might be cheaper than Honda's, but I rather pay more for a Honda for the quality and trust ability. Anyhow, both of these brands have their pros and cons.

I still love Honda. The power of dream.



Okay back to topic LOL
TS, why don't you bring your car to a trust able workshop like what ppl here advice you to?

so this means that not all car manufacture are free from defect ..

if no defect why gv u warranty?

---

Added on March 26, 2008, 6:42 pmnot thailand..

avanza is made in sg buloh perodua factory

This post has been edited by lms2005: Mar 26 2008, 06:42 PM

aiya avanza only la....
not like its a camry or something...

could it be the suspension n arm ah??

maner budak toyota?

so long case.. spent so many times to read that..
well is kinda unlucky i can say lor..
worst then my dad car? - seem familiar tag line?

but then now u still complaining or stopped?

still driving the car?

Suddenly become toyota hater la.
Later, toyota fans again.
Btw TS, u should do like what honda owners did last time.
Complaint straight to Toyota Japan.

he did complain to toyota japan

but when they change president, his case sangkut again

Oh..the story so long, only read it halfway

stupid UMW...Toyota sucks! or its UMW sucks?

btw.. did they check ur roll bar?

---

Added on March 26, 2008, 7:25 pmyeah i`m thinking about two thing :

arm

or the anti roll bar BUSHes...


thats the main suspect for me..

and for a new car, surely they will never inspect it

This post has been edited by EyraYus: Mar 26 2008, 07:25 PM

erm.. do they really check - check properly or detail ? or briefly check?
just say really unfortunate?

my warranty check list also not done even taken new car by my bro lor..

TS' case is an isolated case so I'm not surprised if the Toyota SC personnel can't rectify the problem because there's no directive order or solution from Toyota Motor Co. itself for such problem or situation because it could be that they have yet to come across such problem in the Avanza.

UMW is a joint venture between TMC Japan as such they cannot act indefinitely such as seeking help from other parties that is not certified by UMW or TMC. They could have their partnership revoked. This can be seen when the service advisors mentioned that they have already fix everything according to specification and that they would only refer to Pupakom's inspection result and not AAM's. As such UMW can only follow guidelines laid out by TMC when it comes to verifying and providing the best solution to TS' problem.

Unless TMC or UMW themselves send engineer to rectify the problem, there's nothing much the SCs could do. Else he could try his luck with other workshop to rectify the problem.

Car manufacturer does not give you a new replacement car if your defective. What are they going to do with the defect one if they give you a new car? Even if they manage to fix the defective car, the car would be considered a 2nd hand car already. That's money down the drain. The most they can do is just provide free service to replace the defected part as compensation.

I can assure you guys, these things does not only happen to Toyota and etc, even cars that are synonymous with luxury has isolated cases like these as well.

This post has been edited by Praetor: Mar 26 2008, 08:51 PM

u ppl type so long my eyes pain til lazy read

but stil hav to say
u spend the money so u should get what u should hav

agreed wat u said..
but ts case had gone thru so long period.. i really kesian TS lor..

this a very sad case..
pass by so many months even years..

if i am TS, i really got the patience to complaint for years plus..
i do respect u TS

yeah, honda rocks!
UMW really no creativity
avanza and innova is so teruk, seriously
i heard they're really petrol drinker

yeah. my sis and bro own a Honda and i`m the one who always take it to service and their service rawk!

never been to Proton Centre eventhough i`m driving one!

I guess all cars also got problem ... but then do anyone here Drive a Avanza? Anyone having the same problem? If only one person the problem I think is just luck.


I do feel sorry for what happen.

wah u really got lemon car........i pity u anyway i had a good service on my innova at the pj branch, probably cause its company's registered and purchase car their service better?

yealo, anything below 100k really no nid to look at de la [sarcasm mode]

Means Perodua not good too since it's made in their factory?

Well, even a Toyota can bring so much problem..last time was Honda with their local Civic and City..
Makes me reconsider Proton since problems are not so serious now..

Well, to TS..maybe u can write to the NST's CBT column or post in pure Avanza forums or Paul Tan??.. Maybe u'll get the advice u seek for 2 years~

ai ya. lorry setup is like this 1 lar
wat did u expect when bought the cheapest toyota car
if u wan good quality then better take bimmer or merc

and i think it is ur problem, either u r fat causing unbalance or ur expextation is too high for a car.

This post has been edited by ! Love Money: Mar 26 2008, 10:50 PM

TS, since UMW can't solve your problem.
No point going back to them.

Unless you want to do it the extreme way.
U know, like buring ur car in front of UMW's office.

U should send ur car to a mech who's expert with alignment & suspension.
And most importantly, who has a brain to analyse & find out what's wrong.
Nothing is unrepairable.

Steering shake at high speed is definitely tyre balancing problem.
And for new car, the alignment is usually out when it left the factory.

I don't know whether to laugh or sigh. Sign a petition and sack that guy for good. Bar him from entering automobile industry.



As for TS, real sorry for your truly lemon car. AFAIK, those pple in authorized or original SC (doesn't matter which brand, Toyota/Honda/P1/P2...), they only know how to tighten screw and change oil - if not they already can open car repair shop on their own.

If I remember the Thailand case (many many years ago), where the woman so angry about her CRV that she smash her CRV in front of Honda Thailand HQ - with public media on TV. In the end Honda replace a brand new one for her.


p/s: Usually a real lemon almost impossible to fix. Btw, since a lawyer case can be dragged to 3 yrs. But this case already 2 yrs. Perhaps in the beginning it were wiser to initiate the case as another 1 year to wait is just nothing.


This post has been edited by dstl1128: Mar 26 2008, 11:13 PM

okey... lets discuss about what really happen with the car..

for me its the roll bar.. the bush...

What a nightmare to go thru...

Pay peanuts you get monkey, same as buying a car, Toyoya not necessary = quality anymore, a lot of cost cutting needs to be done to sell a car which can compete with Proton at that price range. To those who wanna buy a Avanza and Vios, better think twice...

If they only know how to tighten screw and change oil, who's going to fix up the major problems if there's one? Why manufacturer waste time by printing out service and troubleshooting manual and distributing those manuals to service center? Why waste time training staff on how to repair the cars each time they launch a new car?

This post has been edited by Praetor: Mar 27 2008, 12:21 AM

Toyota aren't sucks but UMW make it sucks!!

When u leave ur car overnight (or perhaps longer) for a repair, were you there to witness/observe when repair was carry-out.
When their people can't fix it, they'll engage outsiders to do the job.
To ppl who sent car to SC for paint, the SC outsource the job to 3rd party/contractors.

SC people are trained to perform common task.

For uncommon stuff, good luck.

got the summary version?.. lazy to read

If they themselves do not know how to repair their own brand / technology, how could they be sure that other workshop can sort out the problem? Plus if the 3rd party workshop screws it up further, who's to take the rep here? If you look at Mercs for example, some 3rd party workshop does not even want to touch your car because they fear that it might wreck the electronic systems and sensors. In fact, some 3rd party workshops even send their customers car back to original SC to get certainly electronic systems sorted out even after a normal service.

If they open up a 3S service center they have to adhere to the automakers policy and engaging with a 3rd party to perform the repair task is certainly against their policy. As for paint jobs and bodywork, certain SC does not have the facility or space to do the panel knocking and painting which is why they outsource it.

That's the ironic part.

There're 3rd party workshops (so called specialist) who are better than SC in tackling car problems.
Apart from all the advance electronic diagnostic tools, experience is extremely important. Repair, in simple term is just uninstall & install. But b4 one can uninstall, one must find out what're the causes? Which part is faulty? Or end up replacing unnecessary parts yet problem persist.
Between SC & 3rd party workshop, which do you think repair or accumulate repair more cars? REPAIR, not SERVICE.

Since you took Benz as an example. The normal workshop can't handle the electronics, bcos they don't have the diagnostic tools, knowledge & experience. Same apply to Audi, Peugeot, Renault, BMW & other Contis.
Bring it to a Benz specialist, no sweat. Cos the person in charge are either ex-supervisor at C&C SC or been doing Benz for the past few decades.
Another thing to note, C&C send their mechanic for training in Germany for 2-3 yrs. Did UMW do that?
In fact, friend's boss, was mislead into installing a Turbo for car. Screwed up. Went to C&C SC, pronounced engine dead. But a Benz specialist outside manage to fix it.

Come on, all this 3S thingy is just a name.
I rang up Kia 3S, to order a part. Was told non-available, need to order, waited 2 weeks.
Same for Honda 3S, if parts available in SG, 2 weeks. Fr Japan, 1 month. Never had such problem when Boon Siew was the distributor. At that time, the term '3S' wasn't even invented!
Benz even worst. I read somewhere a CBU unit's ECU spoilt. Waited 3 months for replacement parts from Germany.

And another example. A friend owns a Renault. Tan Chong's the distributor in M'sia.
Sent car to SC 3 times, can't solve the problem.
Was told to bring it again at a specific date? WHY? Bcos that's the date when the French engineers will visit the SC!!

This post has been edited by scorgio: Mar 27 2008, 01:52 AM

Wow~ You had spent alot of your time for this matter...

But they should provide service for you if it is still withing the warranty period...

Well, I don't drive a Toyota but from experience incorrect, unequal or under inflated tires will cause pulling to one side.

That's already out of the topic isn't it? We're talking about the practices of SC sending car out to 3rd party to get their client's car serviced. And like what you said, if the SCs do send cars out to a 3rd party they wouldn't be making silly comments like "engine dead on arrival" when they can save their breath and leave it to the 3rd party mechs. Also like what you said, that certain specialist workshop owners are ex-staffs of certain SCs, then that further proves the point that mechs or foremen from SCs are not only trained to do simple servicing but troubleshooting cars as well right?

Boon Siew only distributed bikes. Kah Motor was the one who monopolize Honda cars in Malaysia until Honda took over and established Honda Malaysia in 2001. If you're talking about bike parts then I'm not too sure, but if you're talking about Honda car parts then Honda Malaysia do have their own warehouse at Port Klang and they have joint venture with DRB-Hicom which I suppose supply some of the parts for their car. I'm sure they do not get parts from Singapore as Singapore is still under Kah Motor.

I've heard a fair share of problems about SCs mech who doesn't really know about the cars that they are dealing and also a fair share of it whom the drivers themselves were satisfied that the SCs solved their problem on the spot. I'm talking about policy set out by automakers to SCs when it comes to engaging in 3rd party to repair their cars. AFAIK most if not all SCs provide training and were supplied with repair manuals for every models. It's just the matter of the competency level of the SCs and their foremen.

This post has been edited by Praetor: Mar 27 2008, 03:57 AM

samething happen to my AE111. the car pull to the left. this is cause by the cluster wheel (dono correct
or not) as told by the tyre shop owner. nothing can do, just had to do alignment frequently onli.

got, don't buy toyota, buy proton ... GCS ...

This just shows that service attitude no matter is it local or foreign make is still lacking behind in Malaysia.

Is this a second hand one?

AFAIK, cars after a serious/heavy accident which caused the body to twist, the pulling-one-side problem cannot be solved completely.

Maybe TS Avanza had a heavy accident during Toyota internal testing before delivered to TS as a brand new car.

toyota bribe puspakom ar? ekekekekeke

Maybe you need to complain to hak pengguna and inform press as well .... so more people will adware this ...

And here I thought Toyota has the best service in SC.

Thought wrong. This is malaysia standard for all I guess.

i tried that but my claim been rejected.

---

Added on March 27, 2008, 12:49 pmthose bushes all working well.

how to check antiroll bar? i dun hv any ori spec... can't measure..

but all things under engine in between front wheels tight, nothing loose or leak...

i still can send in to do inspection but those buster wanna charge me

under warranty still need pay money...

This post has been edited by lms2005: Mar 27 2008, 12:49 PM

Simple question to you. Do you keep or write a diary?

TS: Have you tried rotating the tyres?

if this thing would solve ts problem, then toyota would b in deep sh*t...

waaa looks like u went thru hell to get it fixed and still cannot be fixed ur case really pening kepala la, if this case happen to me dno if i can handle it anot haha

How serious is the pulling effect? Right after you release your hand from the steering??

Hi, i'm student from informatics as well, sad to hear ur case. Ur a staff or a student there ?

nope.. i m lazy writing diary

if u want fight with big corp every small step hv to record down. can be evident.

---

Added on March 27, 2008, 3:01 pmyup try few times.

- after rotate adjust alignment
- after rotate no adjustment

same result

i also try

- change steel rim to sport rim with different tyre

same result

after do alignment adjustment same problem sure coming back after few days

---

Added on March 27, 2008, 3:04 pmhand on steer, steering straight, it auto pull to either left or right depand on its mood after few meters, sometimes few kms, sometimes normal.

hand of steer, same result

hand on steer / hand of steer on another avanza, no pulling.

---

Added on March 27, 2008, 3:05 pmthat was 2yrs ago, i studied part time there... blood sucking college..

This post has been edited by lms2005: Mar 27 2008, 03:05 PM

sorry to hear ur case lms2005... didn't know UMW could be so bad in dealing with their own customers...

reminds me of a case in Thailand few years back where a lady who bought a CRV had some reoccurring problems, after the lady when public with the whole issue, honda thailand finally took the car back and refunded her money...

This post has been edited by terion: Mar 27 2008, 04:13 PM

Are they?
From the story, it looks like they're not even afraid, even with so many proofs (videos), and third party involves. Seems they're very confident they will win, they even charges TS even under warranty, and now they even void his warranty.

Fighting against Toyota? In Malaysia? Think again.

In oversea, I've read many cases the parts/car would be replaced if the issue cannot be resolved. They have strong consumer power, that's why the quality control must be good. There's a case on a product (can't remember which) which they did not put some warning, but it is common sense not to do it, but a naugthy customer purposely do it and fight it court and he win. From then onwards, all the product comes with the warning message.

be persistent TS.
we'll keep u motivated and support u morally.

TS

u sure ur roll bar bush is ok?

coz the last time I encounter this kind of prob (car pulling left/right) with a Kancil

we change almost everything.. then my pal from Pro2 call and tell me to check the roll bar bushes as well..

then.. after changing it for not more than RM50.. eveything setle... damn sial...

how to check? i use hand shake it, nothing moving or loose. others foreman also do like this...

if take out n see... cannot measure also coz i dun hv ori spec to compare

coz that Kancil roll bar also cannot move..

u can try but if not succesfull dont blame me eh? hehe

i`m just telling one of my opinion coz already been thru dis kind of illness

Puspakom "equipment" is world recognised , didnt they know AAM is world wide recognised ? haha retards anyway bro i have problem with UMW toyota also ... thinking of going public ?

i had sent complain letter to umw hq again n cc to all newspaper & tv.

tv8 try contact me juz now but my line here not clear.... i try called back but canot get through...

wat is ur problem/defect?

wow, call 8tv pulak!

hey bro, which place you staying? It's time to call up your local MP and complain, election is over and it's time for them to do works now

This post has been edited by beck_ken: Mar 27 2008, 08:37 PM

8tv eh? good then maybe they will look after their customer better!

Hey idiot,
You don't use the 24 hours timing with AM or PM at the back.
it's either 1600 hours, or 4 PM. Or 0900 hours or 9 AM

well it happened like this , last saturday I went to the UMW Toyota in PJ the one opposite jaya 88 if not mistaken , well was there with my gf to take a good look @ the new altis , went in and the altis was right in front of the main door , thought some1 would come and talk 2 us but no one came 2 greet us , there were easily 6-7 so called "sales executives" in which 2 or 3 is serving customers while the rest was chatting away

well look around the car , sitting in , etc etc while waiting for a SE to serve us but HELL no , they didnt bother 2 intro me the new car , well i was still fine with it as i was dressed very casual , t-shirt , 3 quarter and a pair of flip flops and my gf was casual dressed as well , probably they think that i cant afford it oh well , then what really pissed me off is an uncle walked in dressed almost the same as me and hell one of the SE running towards him with brochure all and start yapping ... i was so pissed that i just left the place ...

went home told dad bout it and he was pissed as well as this is not the TOYOTA we used 2 know , fine the next day came n i went 2 Honda located along old klang road next to the temple that one , dressed the same --> parked --> walked in --> greeted immediately --> asked which model --> brochures given --> explained briefly bout the civic 1.8 and 2.0 --> after 2.0 upstairs ask me 2 view 1.8 as well --> asked me to go for a test drive --> very COMFORTABLE and nice haha --> came back --> wanted to show me type R but i declined --> thanked him --> will look for him for sure --> went home happily

u see although I "might" look young but doesnt mean i couldnt afford it , was going 2 write off a letter to UMW but was tied down 2 work ... well since i have a companion here might as well chip in ... so to all SEs out there, every walk in viewer is a potential customer so SCREW UMW TOYOTA and deep in my heart i wish your freaking Altis FAILS u in ur sales and to HONDA u did a good job by hiring good SE kudos to you Honda. sorry i didnt get a car fr you but u will be in my list next time ...

IMO the TS made an error when he modded the car outside the SC when it was still having issues (stabilizer bars etc.). Thus it became a his word against toyota's as they could say the problem was fixed after it left the SC but the mods permanently dmged the car etc.

UMWT is well known for playing taichi seriously
there's another manufacturer defect which is something related to o2 sensor and the obd
Avanza Owners club had tried few tribunal case with them before but no actions take and denied it whereas Indo Toyota has already recall the units and replace them for free

I would never get any car from UMWT seriously

sot sot one UMW can go die la ! see u like poor feler den no eye see u !

yeah man furthermore i drove a vios there really kn*cc* them ... see u like cannot afford tak main layan ... if my dad was there gonna screw them up till the ceiling ... hehe