well,seems like toyota's starting to follow those proton ppls..hurm..consumer tribunal's a bluff.i did my complaint agains proton last time.but ended up they keep changing president during hearing and i have to xplain everything from the start.ended up,talking the same problem each time hearing..plus,most complaints i made was answered by the president himself,not by proton.they're not helping the consumer,but helping proton! i think the only way,u could do is finding their ceo private no.then,complaint to him directly.