i feel sad, angry and sorry for u to be having this nightmare.
i've heard a lot of hearsay about this before.
but for u to document every service, meeting etc makes it a rock solid evidence.
i don't know what to say as i haven't encountered any probs before as i only buy 2nd hand cars.

based on ur experience regarding new car (from Toyota! for god's sake), i might stick to 2nd hand cars forever.
juz go to 2nd hand car dealer, test it kaw-kaw before buying.
and i only buy cars that have a lot of fans/followers/owners (whatever u wanna call it)
so, i can go to forums and find out what's good or bad about the car.

good luck to u my fren....