Apr 4 2009, 01:37 AM
I go to complaint at Cheras Toyota Service Center (Taman Midah) and get the car checked but the 'so call' technician from HQ Mr.Chow said the car drop to gear 1st surge forward uncontrollable even when u press the throttle gently is due to inexperience driver lack of skill cant handle the new car properly even though he knows there is clearly somethings wrong with the car because the car surge too when he drives. I got piss off with his excuses then i request to drive the test drive car just to show him that there is a clear different that only my car surge forward uncontrollable. He finally notice the different and he agree to schedule an appointment to fix my car and will call me back the next 1 or 2 days to let me know the date.
After 1 week they didn't call back, i give them a call and ask them what is going on ? The customer service personnel told me that according to Mr.Chow report. My car is fine the only problem is the driver. wtf
!!! I write a letter to Toyota HQ to file a complaint. But they said according to Mr.Chow report everything was fine so they wont fix my car. Then i said ok, and ask if they can give the a copy of the report or an official letter stated that my car is 100% problem free. Once again they agree to give but they need a few days to send out the letter. After 5 days, a girl from toyota call center call saying that she was unable to send out the letter due to her manager was on holidays and need a week to get the letter sign before can send the letter out. haiz....... 
Until now i still haven't get the letter, i guess they dun dare to send out. I tired of all this shit for the last few months, so i decide to fix my car outside. According to my mechanic, the electronic throttle pedal can't detect the initial movement when it was pressed down. It only response after about 1 second, but that time the electronic throttle pedal sense (thought) that it was a hard acceleration then the car drop the 1st gear and surge forward. It only happen when the car start to move, slow down or after go over a bump. My mechanic put a 3mm thick foam tape to adjust the pedal throttle down so that the electronic can sense any movement immediately. This simple malfunction the so call technician from HQ also dunno how to fix. and keep on blaming at the driver. what a shame !!!. Even proton mechanics better then him, proton mechanics will fix and change the defected parts straight away when you complaint.
I notice this problem happen to those vios batch that are out from june 08 until november 08.
And be aware that toyota service center charge you the engine oil base on the liters of oil that your engine use(i.e 3 liters plus) and not 4 liters !! unless they give u back the excess oil in the bottle.
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