I don't know whether to laugh or sigh. Sign a petition and sack that guy for good. Bar him from entering automobile industry.
As for TS, real sorry for your truly lemon car. AFAIK, those pple in authorized or original SC (doesn't matter which brand, Toyota/Honda/P1/P2...), they only know how to tighten screw and change oil - if not they already can open car repair shop on their own.

If I remember the Thailand case (many many years ago), where the woman so angry about her CRV that she smash her CRV in front of Honda Thailand HQ - with public media on TV. In the end Honda replace a brand new one for her.


p/s: Usually a real lemon almost impossible to fix. Btw, since a lawyer case can be dragged to 3 yrs. But this case already 2 yrs. Perhaps in the beginning it were wiser to initiate the case as another 1 year to wait is just nothing.

When u leave ur car overnight (or perhaps longer) for a repair, were you there to witness/observe when repair was carry-out.
When their people can't fix it, they'll engage outsiders to do the job.
To ppl who sent car to SC for paint, the SC outsource the job to 3rd party/contractors.

SC people are trained to perform common task.

For uncommon stuff, good luck.

That's the ironic part.

There're 3rd party workshops (so called specialist) who are better than SC in tackling car problems.
Apart from all the advance electronic diagnostic tools, experience is extremely important. Repair, in simple term is just uninstall & install. But b4 one can uninstall, one must find out what're the causes? Which part is faulty?
Between SC & 3rd party workshop, which do you think repair or accumulate repair more cars? REPAIR, not SERVICE.

Since you took Benz as an example. The normal workshop can't handle the electronics, bcos they don't have the diagnostic tools, knowledge & experience. Same apply to Audi, Peugeot, Renault, BMW & other Contis.
Bring it to a Benz specialist, no sweat. Cos the person in charge are either ex-supervisor at C&C SC or been doing Benz for the past few decades.
Another thing to note, C&C send their mechanic for training in Germany for 2-3 yrs. Did UMW do that?
In fact, friend's boss, was mislead into installing a Turbo for car. Screwed up. Went to C&C SC, pronounced engine dead. But a Benz specialist outside manage to fix it.

Come on, all this 3S thingy is just a name.
I rang up Kia 3S, to order a part. Was told non-available, need to order, waited 2 weeks.
Same for Honda 3S, if parts available in SG, 2 weeks. Fr Japan, 1 month. Never had such problem when Boon Siew was the distributor. At that time, the term '3S' wasn't even invented!
Benz even worst. I read somewhere a CBU unit's ECU spoilt. Waited 3 months for replacement parts from Germany.

And another example. A friend owns a Renault. Tan Chong's the distributor in M'sia.
Sent car to SC 3 times, can't solve the problem.
Was told to bring it again at a specific date? WHY? Bcos that's the date when the French engineers will visit the SC!!