What I mean is the new permanent LCCT terminal project, which MAHB claim it will be completed by 2011. Does the project started?

Have you ever call up to AirAsia customer service hotline? What do you think about the customer service hotline? For me, it's totally a pain to call them up. Why is it so? I recently made a call to the customer service hotline to change my flight to a later date. First when I was connected, I get a recorded message that last 30 seconds which is not able to skip by pressing any number. After making the right way into speaking to a customer service representative, I was put on the line for more than 20 minutes for listening to their annoying music and machine recorded voice:

"Thank you for wating. All our customer service representatives are currently busy. Please continues to hold or feels free to call back us later."

Oh! That's great. I was paying expensive call charges to listen to that annoying music and machine recorded answer and in the end I get nothing. I didn't even had a chance to speak to any of their customer representative(s). Representative(s)? I don't think there are many of them. Else I won't end up waiting for more than 20 minutes for a chance to speak to them.

I've tried another 3 times of calling the customer service hotline after the first call. I wasn't able to speak to anyone again this time. That's more than 30 minutes of waiting in total. Now, I'm trying to call them everyday see if anyone answer my call. Suprisingly, no one is actually answering. This time I'm wondering whether they have any customer representative in the call center. I even tried to call them just now in the early morning 8am so that I can be served faster. But, still, the same waiting. I think it's around 1 hour of waiting in total and I didn't even has a chance to speak to a real human. It's dissapointing me.

In my opinion, customer service hotline should always be provided for free. Even it is charged, customer enquiry should be processed in a faster manner. I don't think we deserve the wait for more than 20 minutes and paying the freaking expensive call charges. Providing a free of calling charges customer service hotline should be the right way to do. Company paying for the call charges will always ensure customer enquiries being processed fast. I was thinking whether AirAsia is earning from the call charges to pay for their representatives. Else why do they want to keep us on the line for such a long time? Give me a good reason.

Is this a joke, Tony?

Hi guys, I have booked a AA flight for 2 persons with a baggage only.If i want to add in another baggage(eg.15KG) for another person...is it possible?if yes, what is the way??thanks

is there anyone who have travel to london with airasia ?

share ur experience here

Anymore promo from AA after tonight?

Eventhough you do web check in, you still have to go through the baggage drop counter for docs verification. That'll be 45 mins before the scheduled time of departure. Just need to show your IC and get a stamp on your print outs as the security officers will look at it before they let you enter the departure hall.

Last time, I showed up 30 mins before cos didn't carry any check in bags - managed to get in


This post has been edited by EvilBeing: May 18 2009, 03:58 PM

I'll be joing a group of friends to Bali for holiday during Sep & they already booked the flight. I & another 2 of my friends haven't booked the flight yet due to last minutes join in. I been incharge to book the flight for 3 of us, so should I book the flight now or wait for promotion?

Cause I heard that Air-Asia sell their ticket quite cheap during promotion. But it a risk for us if we can't get 3 seats on the same flight. Another I herad was that the promotion flight isn't very cheap as they increase the tax to cover the cost, properly can save around RM50 only compare to normal price. Is that true?

Any 1 with experience on booking with Air-Asia. Please share you thought as I feel very tentions everytimes my friends asking wherter I book the flight ticket already. Thank!

sept, i dont think they will have any promo left.

sept time is raya time... dun wait for it to drop. demand is always high during raya time. try MAS. their price still ok i think, tey are having promotions. but since limited seats, i doubt u can get the day u wanted.. give it a try

Yes, I helped my relatives to purchase KCH <-> KL flight for 0 fare promotion. And, total price including return flight + tax is RM74 per person.

it's wise to come early like 1 hour before departure even though you have already checked in.

i'm a frequent airasia traveler, use it monthly to commute from KCH - MYY
but the gripe i have is why does the ticket to go to Miri is more expensive than to go to KL.

last trip to KL costs me only RM40 incl tax

boleh laa, considering it was a backpacking vacation....ada exercise sikit laa when we arrived at LCCT, walked for a short distance to the bus stop

Hi,

I am planning to go to HK in mid of Sept.

The problem is, I haven't decide when I gonna return to M'sia due to Studies.

So, What If i buying Air tix on Single trip and buying Return Tix later..

Is there any different if buying those air tix separately ?

Or buying 2 ways tix is always cheaper compare to 1 way ?

Thanks in advance.

Nick

return tickets are cheaper. it depends if the time u plan to return is peak period or not as well.

request for return ticket with 1 year holding period lor.

even if you buy single (to go) and single (to come back), it won't change the price. but you know how airasia flight rates always change right? like it could be cheap today, and expensive tomorrow. so obviously if you buy the plane ticket earlier, or during promo, it will be cheaper lah.

to cut it short, buying one way or return is the SAME price. WHEN you actually buy the ticket is what makes the price difference.

Ok Thanks for advice. I have bought the ONE way tix just now.
RM138 to Macau ( Including Taxes and fuel )

Now waiting for promotion for return tix.

Anyone want to buy anything from HK? I can help.

This post has been edited by Suk: May 24 2009, 03:47 AM

I wish I could know someone's working for AA customer service, so that I could ask about future promotion . Can anyone help me?

Cheers.

anyone know about the airport tax refund by Air Asia? I don't understand which this sentence "for international flights not utilised, the amount refunded will be the total Airport Tax amount (our airport tax schedule refers) less the Refund Processing Fee"

hi, can help me buy notrh face backpack?

u like backpacking isn't it? same ere

hi all,
any 1 here book airasia go holiday b4? i only wan book a hotel through go holiday without flight, n what i wan to know is if airasia they make a significant change to my booking, maybe after i book the hotel but the hotel is full, in this case i can get the refund or not?

thanks