I won't ask him to use his laptop to test it though.. this is not the way do the troubleshooting.. The modem and the connection is connecting via my PC.. why he wants to use his laptop to test it out? darn stupid right??

i think u should call them back and ask for the status already.. i doubt they have already close your report.


well.. i dun agree with you.. if using the same modem and they test it at the different place can cause the connection speed different.. just like test at outside of the house and inside of the house. that's is impossible if u place your modem at the higher speed place but something block the place, right? how are u going to move ur modem and pc to that place?

This post has been edited by C@Th: Mar 28 2008, 10:24 PM

using their own laptop is to see if its configuration problem or technical problem. Its just like seeing if its software problem or hardware problem.

Cath, what wodenus is saying is that it may be some software/spyware that causes the slow speed. Or maybe the modem setting is wrong.

Well, I already told the guy that it doesn't matter what the benchmarks say - if my real-world experience is that the speed sucks, then that's something they need to address.

Besides, if the benchmarks come from measuring the upload/download speed to a server based 20km from me, how on earth is that an accurate representation of normal Internet usage? Just like Streamyx running a speedtest from a server in Kelana Jaya or Brickfields.

Most of the websites I surf aren't hosted locally. So what if I get great speeds to/from local servers. If their international connection is shit, then surfing those pages will be slow as hell.

Fine, I can accept that heavy bandwidth usage from P2P apps will definitely slow down my web surfing. But if my torrent program is only limping along at 3kb/s, is that seriously supposed to have a significant effect on loading up static web pages?

ic.... well then whether is the spyware causing the problem, we shall see then.. modem setting shouldn't be the problem cause i have tried to connect with the router or direct connection.. similar connection speed..

anyway, i'm waiting for the technician to come now.. good luck to him and good luck to my connection speed.. lol

"using their own laptop is to see if its configuration problem or technical problem. Its just like seeing if its software problem or hardware problem.

Cath, what wodenus is saying is that it may be some software/spyware that causes the slow speed. Or maybe the modem setting is wrong."


If they really believe that there's malware on my system or if there's some configuration issue that's causing my slow speed, shouldn't the technician have bothered to check my PC?

yeah... they should be doing it step by step.
First checking the the speed from their very own lappy. If the speed is good, then
Second, check the user's setting and see if there are spyware around.
3rd if its the spyware that is causing the problem, they should encourage the customer to backup their datas and then format the pcs. Detecting which are the spyware is a hell of a job even though you have spybot or things like that.

If the technician don't do that, i suspect that he just care about getting his/her salary and act of doing his job to his/her superior.

anyway, Cath, How things work out?

ya... i also wan to know how was the speed after the technician come... hw was it cath? i back to sunway ad... n my speed just limp around 300kbps with the speed test... web surfing and p2p is still vry slow...

Hey guys.. sorry for the late update.. i just got back from outstation. Long story..
Sat morning, suppose the technician come over to my place at 10am (as i requested, cause i need to go outstation at 11am..) So, i sms-ed him and remind him again on sat morning.. But he replied and said can't make it on time due to he at Gombak that time and needs more time to fix the customer's problem.. So, i decided to postpone it to the coming Sat.. cause i have to work on weekdays.. Conclusion is.. i woke up early on sat morning end up TAK JADI...
Anyway, the technician said he will try to schedule it on weekdays after work come over.. so i ask him give me a call. Another thing i'm dissatisfy is.,. when u already confirm the appointment with client on that day, how can u suddenly tell client can't make it because at other customer's site? if it's schedule to settle my problem 1st, then he should come over to my place instead of asking me to wait until afternoon.. really make ppl angry!!

Anyway, this is the test i did b4 i went to outstation on sat morning.. surprisingly.. i got 600kbps++ when i conduct 2nd time test...




My test on Today, 30032008 from 400kbps++ drop back to 300kbps++ for the 1st time i test then i test again.. 3rd time test not only 15 mins, connection drop to 160kbps++ !! .. really speechless..

How is the service so far?Im planning to change from Maxis to this ISP.

This is depends which area u stay and also ur area got coverage for Izzi net or not.
You can request them to go over to ur house to test out the connection speed 1st b4 u subscribe.
my advise to u is.. Pls make sure u really test it out 1st b4 u decide what ISP to use..
good luck!

Where do you stay?

Dude, if he can download at max speed at your place, then it must be either at your end or whatever your account is connected to at the ISP end (unless he's got a rigged laptop lol.) I suppose if he told you that, and you called him an a$$hole and fvcktard, I wouldn't blame him if he told you to cancel

And yes, by all means invite him here. I'd love to hear what he says as well


This post has been edited by wodenus: Mar 31 2008, 06:12 AM

Damien you ignorant twat, he didn't try to download ANYTHING. All he did was check the signal strength, which I already told him was at 100%.

And if you'd bothered to read the whole thread, you would have seen the comments regarding the bandwidth limitations of each base station. Which means that if enough people are massively downloading through P2P, there won't be much left to go around.

Kinda pokes holes in your theory, doesn't it? You ignorant fvcktard.

basically, no matter where you stay, sooner or later the bandwidth you are getting will eventually drop to a snail speed once the tower in your area is overloaded with users. its just a matter of how long you can enjoy the early high speed.

Yesterday, the speed was good and i'm getting nearly 900kbps from the morning till the evening but when nite time comes, it falls to only 300kbps

I subscribe IzziPro package last Saturday and guess what.... I return and ask for refund the next day....... Not to offense them but I think anyone of you should know about this before you decided to sign up.

Here the reason why I cancel the package.

1.) 3MB trial for 7 days only in order to get full payment refund (the sales person only tell me after I signed the package) - anyway, I only use up to 2.5MB

2.) Manage to get only 300kbps at my house (still far away from 1mbps) - dare not to try more as I may excess usage of 3MB. If the 1st trial run show me more than 700kbps I may still consider use it for 3 months only decide whether wanna discontinue

3.) No one (either sales person or call center) can answer me what is the monthly payment after 1 year subscription (can't even find the information at Izzi official website). I personally feel not safe and comfort of this. I believe most of us want to use the service for long term instead only 1 year, right?

4.) The device can only be use by the ID registered during sign up


Anyway, it still no harm to try this service and if your area signal is good and can get over 70% of the speed I think Izzi still a good choice.





This post has been edited by WeSLeY: Mar 31 2008, 10:58 AM

by the way, where the heck is there head office located? couldn't find it in their website.

yeah wesley, i believe there are still a lot of unanswered questions like how much every month have to after the 12 months contract and do we need to sign up again once it ends or it automatically continues? and if we cancel after the 12 months, do we still need to pay for the rm180 admin fee?

hope someone can clear things up?

This post has been edited by kevyon6: Mar 31 2008, 11:50 AM

After 12 months I think have to top up before you can use (this is what I heard from the salesman). Again, no one know each top up can be purchase by monthly or others. Anyway, still lot of question mark.

yeah dunno where or how to top up also, didnt even mentioned in their website. do we need to call up their centre or they gonna sell it at convenience shops like handphone prepaid?

Yes.. that's true..

this morning i try to test the speed.. at 1st got 800kbps, not within a minute, connection speed drop to 200kbps...

that's really make me wonder how reliable the speed test system is..

Well wireless generally is like this...

I think can safely say that most people's experiences with Izzi is bad especially it seems the way they handle their support seems rather lacklustre. I don't know about you but when I go to TM, sure I have to weed through the 'yes reset my modem, no line splitter crap', but they generally do come where I am and tend to fix it reliably.

So as sucky streamyx is...i haven't seen another provider that provides similar support + reliability. Best of the worst la.