THe RM180 fee is only for the 1 week warranty with usage above 3 MB la. and after 12 months, you are still attached to the company but it will be suspended untill you top up your account. As for how the top up is gonna be, i have yet to get any confirmation with them.

a conclusion which we can make is...
malaysia have no perfect broadband... but so far i can c... streamyx is the "best" among the "bad" la...
coz i'm the only one stay in my house using the internet... so izzi may not be so costly for me lo...
guess what... since i back frm my 1 week holiday to sunway, the speed no improvement... speedtest show only can hit around 200kbps-300kbps... is time for izzi to do smthng... i blif there is overloaded users....

This post has been edited by epyteh: Mar 31 2008, 05:41 PM

What do you mean by really test?Try full speed download?

Im staying in Kota Damansara.

Anyway,is there a download limit cap for this ISP?

currently, there isn't any download cap for izzi yet. but however, speed might deteriorate if there are mass user p2p-ing. Kota Damansara is in coverage

ok..
i'm used Izziyou and my friend used izzione. can he use my USB terminal with his account?because, u know la , izzione only can use at laptop (PCMCIA) right.so can use or not?

i like izzi so much in the morning...
i hate izzi so damn super much at night!!!!
ping 500+...
they said that they would upgrade the station if there are more user... now it lags like hell...
by the way, i'm at sunway area

Yes... your friend could use your izziyou and log in using his account id. and you can use his izzione terminal and log in using your account.

i'm agree with what u r saying...
actually morning also not vry good la...
i'm also a user in sunway area...
cnt even play online game at nite seriously...
so what to do? where r u staying?

Hey guys, the technician just come to my house and conduct the troubleshooting for my connection.

Guess what... no remedy for my connection speed here... he said the signal is 100% but the connection up & down and max only around 300kbps. Put antenna and plus another pointing device directly.. the connection speed is even worse than my IzziPro. This shows how sux it's...

He said nothing much can be done... so, if i want to refund, then i have to go back to the reseller and get the refund again. Look like hopeless for my internet connection.

btw, for those ppl who stay in USJ 2 area... your connection is mostly connecting to Sunway Hotel ... the station is over there. USJ 3 area is mostly connecting to Shah Alam station which is further and it's worse than USJ 2 area.

Now, what can i do is wait for the CS supervisor to review my report and then get back to me within this few days, then i have to make my decision whether continue using it or just terminate it..

Goos luck for u guys!!

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Added on April 5, 2008, 11:50 amwhat i mean is ask the Izzi technician spent some time to test it out at your house.
Dun ask them test it not within where u place ur pc... the connection speed can be seen very obvious..
Sorry, I'm not sure how's the speed in Kota Damansara.
But i can suggestion you, you can go to Uptown PJ, look for th Izzi center there. i guess that is their branch there. Talk directly to them instead of ask the reseller to test!
Never ask the reseller to test. They might be only simply run the test and then say OK, and ask u to sign up..

This is what i facing now... last time reseller can test with good speed.. but then the after sales service is sux! U called them, they will say call u back.. but 2 weeks after that also never call u up.

This post has been edited by C@Th: Apr 5 2008, 11:50 AM

hey cath, you said the technician tried to add the antenna to your izzipro modem right? which antenna did he tried? I would love to know more.

i thnk mostly like u will choose to get back the refund rite? hmm.... anyway, sunway hotel mia connection not so good as well... signal jumping up and down... speedtest lousy... find reseller to get back the refund? u mean need to find back the salesman? huh ~~~~

=py=

i think her subscription had been pretty long now. If i am not wrong, you should be sending the gadget back to izzi at wisma olympia to get the refund if its not mroe than 6 months. But i would still like to know more about what antenna did the technician use and what is the technician's name.

Yes.. the technician tried 2 types of antenna to test out the speed...ommi & ommi-directional antenna
1. ommi antenna -- Long stick of metal thinggy... place outside of the window inside my room.. according to him.. even he used this antenna to test, the speed is no difference.

2. ommi-directional antenna -- He tried to use this and place outside of the window as well.. but direct point to sunway hotel area there to test it out. Thought can get better speed.. but worse than the original Izzipro with the antenna speed..

Anodize, i hope this can help to answer ur question. But i wondering, since u said you also help up Izzi and selling such product, but how come you dunno what antenna they using or technical issue we are facing? I thought you should know it well than us? ?

For the technician name, i dun want to reveal here lar.. Cos he's not as bad as the Mr.Lee that i mentioned b4... For me, i guess he really spent time and put his effort to help me do the troubleshooting. Therefore, i think it's ok for me. I got no complain for him.

Ya, the guy told me that, he just tested in sunway hotel the other day at 5th floor.. the speed is very slow even the station just on top.. signal even worse than mine.. he also dun understand... as my part.. same thing, he said he also dunno how to troubleshoot already as the connection speed not stable at all. I showed him all the speed test i done so far.. sometime, i can get 800kbps, and that only i got it 1 time only.. the rest of the time, i got is between 36kbps-400kbps only.. <_<

as i'm waiting for the technical report out and see what's the CS supervisor say 1st... then only i will think of refund or not. My subscriptions period is from November until now.. almost 5 months... hopefully it's not to late.

Yes, according to the technician, if i need to get back the refund, i have to go directly back to the reseller as i purchase the package via reseller and not directly to them.. this is what the guy told me.

This post has been edited by C@Th: Apr 6 2008, 12:09 AM

Lol... I do help sell izzi products... but i am never in the technical department... however, i do contact the head of the technical guy when my customer faces problem. As for the antenna, i really have no idea which antenna they use. And since you said that the guy uses the panel antenna, i think he should use that antenna to face usj 1 instead of sunway resort which i think is further away from your place. Please reveal the technician's name in my PM so that i know who i am referring to when i talk to the head.

In this case, can u pls help me on this?? Please help to revert this to the head of technical guy about my problem.
No... as my house is USJ 2 not USJ 1.. my room is facing the near kesas traffic light there.. how u gotta place the thing to USJ 1? i can see that he's placing the thing point to Sunway hotel there...
I can only give u my report number.. but i dun want to reveal the name of the technician.. i think this is more to technical part.. not bcos of the technician who do/ didn't do their work. IF you tell the head... he can just open the report and see the status (as if they got update the status..) .. if they didn;t update, then i can't do anything d... as if the head of technical guy concern the customer, they should call up customer when they smell something is more serious. Just like my case...

thats my result.
i using izzi pro and i payed rm 1000 over fer the whole year
since i move around the kl alot so i have no complaints. althouhg kinda expensive but then better than
transferring my suckmyx line around and they charging 100 bucks each time.

but when it comes to downloads its still the same with suckmyx la. when downloading foreign movies(english) it will be like 40-60kbps
then downloading asian(anime and chinese movies) about 117-130kbps.

so conslusion local seeds fast
foreign seeds slow.
same same la

hmm no idea how to paste the image from speedtest.net

but dl speed about 700kbps and upload about 97kbps

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Added on April 6, 2008, 11:13 amlemme try again



This post has been edited by selenium: Apr 6 2008, 11:13 AM

cath, the malay guy that tested at your area is not the expert yet... i believe that he should've adjusted the panel antenna facing toward USJ 1 area as sunway too congested. If you do call them again, maybe you can ask them about it. Thats all i can say for now. I hope that they will build another tower at sunway to supply enough bandwidth for all sunway people.

Anodize, i dunno how experience is their technical team and i assume Izzi should hire more experience ppl in this area in order for them to do troubleshooting for customer.
If u know someone experience in this area from their technical department, then u may need to talk to them in order to increase their productivity.

Yea, i hope they can build more station at sunway in order to increase the bandwidth.

Hi Cath. First things first, the Izzi in Damansare uptown is actually a fusion restaurant. Currently doing promo of 50% off on all food. As for SC you can search from their site.

Im an authorized agent. For all my clients, i have been working closely with them (installation, troubleshooting, tweak sys) without involving the technical support team from Izzi, for which i found some tend to be irresponsible and incompetent enough. My thread: http://forum.lowyat.net/topic/604011

There are 2 departments are involved in handling calls. Call Centre (General Enquiry) and Technical Support (Technical Assistance). Please do not get into CC as most of them are laggards - eg: Mr Lim (he's totally retarded). Reach out to the tech support team instead.

I would be dropping by at sunway this coming saturday. I would be glad to help you out. Gimme a call. Thanks.

Well anyone staying in SS15 should be lucky enough as I always got 100% signal coz the basestation is just on top of Taylor's ADP building ^^

I always get max speed 90 - 110 kbps for direct download and sometimes torrent. Smooth surfing, but cannot play online game at all. The game will just stuck there and resume for 2 seconds or so and stuck there for another 10 seconds lol.