I am having same "problem" and thinking of same "solution"!
Refilling is faster than discharging.

This post has been edited by ClarenceT: Jul 16 2018, 02:04 PM

Provide "payment service" for friends and family to pay their insurance due, air ticket, college tuition fee etc?

im most fear if BP suddenly change their policy.

Weird this bigpay card.

I have requested to do the auto-payment deductions from bigpay card.
But on 13 July, it showed "Transaction not permitted to issuer/cardholder". Is it system down during on 13 July that time causing like this?

By the way, I have sufficient amount for deductions. It should b no problem, right?
Any advice or suggestions, guy?

Thanks a lot.

Unfortunately not this month but only due in year end.
Also, get messed up by HLB Digital Day campaign and PB's new game.

would be helpful if you tell us what service/merchant/payee.

most likely autodebit to prepaid card not accepted. check with that provider.

no one will know the "specific numbers" which will trigger the mechanism.
to be safe, use it frequently will help.

It is an Allianz Insurance.
I just contact to BP service provider, they checked from system mentioned it's reject because did not key-in the PIN number.

I just wondering autodebit need PIN number? There is no machine on my hand..
Some-more, BP service provider seems like blur blur ask me retry again loh..

I have Auto Debit to Manulife with BigPay. June auto debit going through smoothly.

However, July auto debit didn't go through and reason same as yours. I had contacted Jonathan from BigPay to help. Their side check and reply me just now that is due to when Manulife submit the claim and accidentally mention it is "Visa Card", not MasterCard.

Before this, I had asked Manulife to check and they replied me that the rejected code they get as below:-

Reason code of credit card declined is:
1 - Do not honour/Declined by issuing bank
(Due to Exceeds withdrawal amount limit)


NOTE: I had never withdraw cash from BigPay before.

So I'm asking BigPay to send me the reason they stated and I will forward their email to Manulife and see what happened next.

I have another Auto Debit with GE due on 21 July. Last 2 months auto debit no issue. Let's see any difficulties for this month. Hopefully no.

This post has been edited by celaw: Jul 16 2018, 02:24 PM

similar case few days earlier.

i wonder if Allianz changed their auto-debit mechanism (maybe unlikely) or BigPay did something (e.g. enforced 3D) for ALL payment type? usually for recurring charges or autodebit, they only need 2D payment mode.

I visited Allianz last Friday, i checked with the officer and they mentioned company will charge again after one week and then see whether the transaction will go through or not. Previous months, autodebit is ok for Allianz and Prudential.

At the same day, I used Bigpay for general insurance payment at Allianz office with PIN, success.

success use BP to pay my house MBSA assessment bill, through MBSA web portal

Not true. Startup companies likely just burn money first in order to gain market share. Once the volume is there, they'll think of how to monetize

just now top up few times continuously for PB cash back campaign and got call from BP to verify if it is genuine

you need to do it very early morning where they still sleepy and not that alert

Same case for my Takaful insurnace.. I fill up the authorization form for them to charge to my BigPay.. but, the staff reply n said they unable charge through, with error msg : CARD DO NOT HONOUR

I suspect BigPay no longer accept autodebit txn without PIN or card present to swipe..

u top up same amount such as 60,60,60,60,60,60?

Using BigPay on Lazada. Sometimes it will work but sometimes it wouldn't. Don't have such problem with any other credit cards.

You might experience problem with Top Up from other credit card while overseas. For some unknown reason, the SMS verification code never got through for me.

So for overseas use, you might have to top up sufficiently prior to departure.

Seems like most of people encounter this issued. Then I guess it's BigPay system issued already, unable to autodebit payment.
I have followed up with Allianz, they say will perform again today. So the result will be know the next day after been deductions or not..
So just let's see the next day how lah.

By the way, I hope don't cancel the autodebit txn without PIN. If really do so, this Bigpay card 50% almost dead already.
Only to purchase AA, the rest seems like nothing benefit at all except you gain the Big Point..