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 Official TM UniFi High Speed Broadband Thread V43, READ 1ST PAGE FOR RELEVANT WIFI INFO!

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adz83
post Sep 22 2025, 10:18 AM

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QUOTE(SilentVampire @ Sep 22 2025, 10:07 AM)
Yes, it is possible. From your screenshot, you’re using Zscaler ZPA and ZIA. It could be caused by the WiFi driver + Zscaler conflict, more specifically the Zscaler filter driver, which inspect and redirect all traffic through Zscaler. You can try asking your IT to troubleshoot.
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I see, i've already notified my IT and still waiting for their responds.
fruitie
post Sep 22 2025, 10:18 AM

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QUOTE(adz83 @ Sep 22 2025, 09:56 AM)
u meant the Zscaler?

user posted image
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I’m using ZScaler too and compared to the Cisco we have, I think it’s using a lot of memory and my PC sometimes hangs too. laugh.gif

Luckily my work doesn’t require me to connect to VPN most of the time, so I usually disable it on my PC. Everything works better for me.
kwss
post Sep 22 2025, 10:21 AM

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QUOTE(adz83 @ Sep 22 2025, 10:15 AM)
Unfortunately my account doesn't allow me to install driver manually. /
and yes, using Zscaler in both office and at home.
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Then the only course of action is to find your IT Helpdesk.

I don't know how your ZScaler is being setup. They might use split horizon with different internal / external DNS record, meaning the VPN isn't actually active when you are in office, but will be active when you are at home.

Or try what blacktubi suggest and see if the problem still exist when you hotspot with your phone.
adz83
post Sep 22 2025, 10:22 AM

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QUOTE(fruitie @ Sep 22 2025, 10:18 AM)
I’m using ZScaler too and compared to the Cisco we have, I think it’s using a lot of memory and my PC sometimes hangs too. laugh.gif

Luckily my work doesn’t require me to connect to VPN most of the time, so I usually disable it on my PC. Everything works better for me.
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lucky for u man. in my case, it's locked and unable to disable. oh well..
fruitie
post Sep 22 2025, 10:25 AM

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QUOTE(adz83 @ Sep 22 2025, 10:22 AM)
lucky for u man. in my case, it's locked and unable to disable. oh well..
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Right click on system tray> exit? That’s how I do it but every time the PC is switched off then it will be auto connected again when turned on. So redo it all the time.

I don’t have issue with it in terms of speed, not too bad as it always chooses the closest server to us and my case is Singapore. Only once a while crazy and can feel the slowness, happens but not always.

This post has been edited by fruitie: Sep 22 2025, 10:25 AM
adz83
post Sep 22 2025, 10:25 AM

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QUOTE(kwss @ Sep 22 2025, 10:21 AM)
Then the only course of action is to find your IT Helpdesk.

I don't know how your ZScaler is being setup. They might use split horizon with different internal / external DNS record, meaning the VPN isn't actually active when you are in office, but will be active when you are at home.

Or try what blacktubi suggest and see if the problem still exist when you hotspot with your phone.
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alright, will try this and see if there's any difference. thanks.
once connected, like right now, it's ok. problems starts sometimes as soon at 45 mins. and sometimes after 2 hours.
that's when the long restarting sequence.
and the panic + anxiety kicking in, hoping no call or email coming in at that time that will butcher my SLA. sad.gif

This post has been edited by adz83: Sep 22 2025, 10:35 AM
adz83
post Sep 22 2025, 10:31 AM

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QUOTE(fruitie @ Sep 22 2025, 10:25 AM)
Right click on system tray> exit? That’s how I do it but every time the PC is switched off then it will be auto connected again when turned on. So redo it all the time.

I don’t have issue with it in terms of speed, not too bad as it always chooses the closest server to us and my case is Singapore. Only once a while crazy and can feel the slowness, happens but not always.
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they sets it that i need to connect to it else nothing is accessible.
and this too

user posted image
kwss
post Sep 22 2025, 10:45 AM

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QUOTE(adz83 @ Sep 22 2025, 10:25 AM)
alright, will try this and see if there's any difference. thanks.
once connected, like right now, it's ok. problems starts sometimes as soon at 45 mins. and sometimes after 2 hours.
that's when the long restarting sequence.
and the panic + anxiety kicking in, hoping no call or email coming in at that time that will butcher my SLA.  sad.gif
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Looks like your laptop have a LAN port. Maybe can plug in directly into your router while you are at home.

Your admin set the policy to prevent zscaler from being turned off
fruitie
post Sep 22 2025, 10:49 AM

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QUOTE(adz83 @ Sep 22 2025, 10:31 AM)
they sets it that i need to connect to it else nothing is accessible.
and this too

user posted image
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Looks like your company is stricter than mine. Ours don’t force us to use.
adz83
post Sep 22 2025, 11:23 AM

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QUOTE(adz83 @ Sep 22 2025, 10:25 AM)
alright, will try this and see if there's any difference. thanks.
once connected, like right now, it's ok. problems starts sometimes as soon at 45 mins. and sometimes after 2 hours.
that's when the long restarting sequence.
and the panic + anxiety kicking in, hoping no call or email coming in at that time that will butcher my SLA.  sad.gif
*
and this usually the early signs that it's about to happens. notice the wireless tab is gone.
user posted image

QUOTE(kwss @ Sep 22 2025, 10:45 AM)
Looks like your laptop have a LAN port. Maybe can plug in directly into your router while you are at home.

Your admin set the policy to prevent zscaler from being turned off
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the main combo box is in the the living room, while i work from a separate room to avoid kids noise.
gonna need a long LAN cable if i am forced to go to that route.

QUOTE(fruitie @ Sep 22 2025, 10:49 AM)
Looks like your company is stricter than mine. Ours don’t force us to use.
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yea, company laptop, company's rule. sweat.gif

This post has been edited by adz83: Sep 22 2025, 11:29 AM
blacktubi
post Sep 22 2025, 11:53 AM

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QUOTE(adz83 @ Sep 22 2025, 10:15 AM)
Unfortunately my account doesn't allow me to install driver manually. /
and yes, using Zscaler in both office and at home.
*
Yup, your issue is caused by Zscaler

It's not causing any issues when you are at the office as Zscaler is inactive when it detects a trusted network (office network)

You can buy a mesh router, put it at your room and connect your laptop to that mesh router using LAN cable
RallyNight
post Sep 22 2025, 11:55 AM

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Sekian i dapat 90 for 500mbps swu, but they force me 3 month bundle with postpaid

Total 129 bft, but i can terminate the postpaid after 3 month

This post has been edited by RallyNight: Sep 22 2025, 11:58 AM
tng55
post Sep 22 2025, 12:04 PM

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QUOTE(adz83 @ Sep 22 2025, 06:45 AM)
Thanks for the advice.
I have a previous time/huawei hg8145x6 (moved to unifi as new house is not covered by time). Is it possible to use it instead? If anyone has done it, as u haven't found the guide to do so.
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sorry you can't use previous time/huawei hg8145x6 due TIME only cannot unifi

so but one option you can Skyworth GN630V brige mode connect OWN router chance solve settle
i may ask you office what they use Router tell me ???? brand and model
fruitie
post Sep 22 2025, 12:12 PM

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QUOTE(tng55 @ Sep 22 2025, 01:15 AM)
because not issue unifi its crappy combo box Skyworth GN630V. crappy router problem and unstable
not you PC problem and not you laptop problem

ok i may ask you office what router they are using
i think you office using own router not use FREE TM ROUTER

get you own buy new Router like tp link or ASUS
if you office router what brand and model you can buy same model like office using router settle
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Previously, you were uttering nonsense about how people who pay more for 500Mbps will get to retain public IP, also TM may remove public IP because too many subscribed to 500Mbps.

Then, now you never stop condemning the TM router without knowing the root cause. It is best to stay silent if your networking knowledge is lacking; let others reply rather than pretending to be a hero. Like this case is an example, it is not about the router or anything else.

Enough is enough, stop feeding other innocent users incorrect information.
PJng
post Sep 22 2025, 12:38 PM

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QUOTE(RallyNight @ Sep 22 2025, 11:55 AM)
Sekian i dapat 90 for 500mbps swu, but they force me 3 month bundle with postpaid

Total 129 bft, but i can terminate the postpaid after 3 month
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Old plan how much? With that tv pack?
Do you ask got free router? Even if no use, just keep as backup
fkinmeng
post Sep 22 2025, 12:43 PM

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QUOTE(RallyNight @ Sep 22 2025, 11:55 AM)
Sekian i dapat 90 for 500mbps swu, but they force me 3 month bundle with postpaid

Total 129 bft, but i can terminate the postpaid after 3 month
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you do online termination method or walk in tm point?
viper83
post Sep 22 2025, 02:13 PM

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hey guys/sis, my current plan is the super value YEP 2019 500mbps (free ugrade to 800mbps but name still 500). also bundled with the old legacy ultimate pack. total rm158. just saw the new unifi tv package rm111 super star pack. my question:
1. will my unifi broadband price change if i change the tv pack ?(no more contract)
2. anyone has theier unifi package name changed fro 500 to 800mbps?
3. no new contract will be implemented if i change the tv package?

tqvm
RallyNight
post Sep 22 2025, 02:22 PM

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QUOTE(PJng @ Sep 22 2025, 01:38 PM)
Old plan how much? With that tv pack?
Do you ask got free router? Even if no use, just keep as backup
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129 with tvpack
Now is 90
They check my plan, waa your plan so old.
Tmpoint agent said is free modem and router replacement cause system check said my modem and router is old and belum tukar.
Wait agent come and get exchange if the technician think no need change then only system upgrade.
I told them my modem is new, router i use mine one.

QUOTE(fkinmeng @ Sep 22 2025, 01:43 PM)
you do online termination method or walk in tm point?
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Walk in tmpoint, i said my mum get astro 90 500mbps, and my friend get the 90 for 500 from swu, the entrance agent said if you got iklan or broche show them to proof you got offer by astro i show them astro offer, then i tell agent if i cant get swu offer, i maybe will terminate and replace under my parent name. They say will conter offer for astro offer. They push me get combo postaid for 39 3month, can terminated after 3 month. They said i know alot with swu, i just hehe of course i asked lowyat forum lol.

This post has been edited by RallyNight: Sep 22 2025, 02:23 PM
PJng
post Sep 22 2025, 02:44 PM

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QUOTE(RallyNight @ Sep 22 2025, 02:22 PM)
129 with tvpack
Now is 90
They check my plan, waa your plan so old.
Tmpoint agent said is free modem and router replacement cause system check said my modem and router is old and belum tukar.
Wait agent come and get exchange if the technician think no need change then only system upgrade.
I told them my modem is new, router i use mine one.
Walk in tmpoint, i said my mum get astro 90 500mbps, and my friend get the 90 for 500 from swu, the entrance agent said if you got iklan or broche show them to proof you got offer by astro i show them astro offer, then i tell agent if i cant get swu offer, i maybe will terminate and replace under my parent name. They say will conter offer for astro offer. They push me get combo postaid for 39 3month, can terminated after 3 month. They said i know alot with swu, i just hehe of course i asked lowyat forum lol.
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If btu is too old, but you use own router, just ask installer set as bridge mode
That time i don even mention astro
RallyNight
post Sep 22 2025, 02:51 PM

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QUOTE(PJng @ Sep 22 2025, 03:44 PM)
If btu is too old, but you use own router, just ask installer set as bridge mode
That time i don even mention astro
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My btu got changed one time, see how they say as long they trigger the 90$ 500mb 🤣🤣🤣

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