Hi. need some advise on my situation.
I'm using Unifi 300mb with combo box Skyworth GN630V.

I'm using a company laptop (the only pc at home) and i face a weird issue.
it will connect for a while, and everything is good. but suddenly my PCU will hangs, my wireless tab in windows will disappear and after a while my connection will be lost.
subsequently, my restart will be long and usually fails to fix the issue.

Issue was not noticed on other devices like phones, android tv.

Please note that tthis issue only happens when i'm connected to the home Wifi. When i'm connected to my office wifi, i didn't have this issue at all.

I'm workng a 12 hours shift helpdesk job and i will need to be constantly connected to phone app and a remote desktop. i usually works in the office but sometime i will have to work from home to look after my kids if my wife work time clashes with my schedule.

any advise on the source of the issue?

This post has been edited by adz83: Sep 22 2025, 12:09 AM

Thanks for the advice.
I have a previous time/huawei hg8145x6 (moved to unifi as new house is not covered by time). Is it possible to use it instead? If anyone has done it, as u haven't found the guide to do so.

Hello,
tried checking update but none showing.

my office provided me with Dell latitude 5520, so not sure the module
i guess, this..

u meant the Zscaler?

Unfortunately my account doesn't allow me to install driver manually. /
and yes, using Zscaler in both office and at home.

I see, i've already notified my IT and still waiting for their responds.

lucky for u man. in my case, it's locked and unable to disable. oh well..

alright, will try this and see if there's any difference. thanks.
once connected, like right now, it's ok. problems starts sometimes as soon at 45 mins. and sometimes after 2 hours.
that's when the long restarting sequence.
and the panic + anxiety kicking in, hoping no call or email coming in at that time that will butcher my SLA.

This post has been edited by adz83: Sep 22 2025, 10:35 AM

they sets it that i need to connect to it else nothing is accessible.
and this too

and this usually the early signs that it's about to happens. notice the wireless tab is gone.


the main combo box is in the the living room, while i work from a separate room to avoid kids noise.
gonna need a long LAN cable if i am forced to go to that route.

yea, company laptop, company's rule.

This post has been edited by adz83: Sep 22 2025, 11:29 AM