PM you already, pls help followup. Last time buy from you de.

Hi bro, just curious. Lets say if the service period is over (after 2 years or 5 years), how could we get the filter for self service ? What is the price of the filters ? Got price list ?

Yes can just buy Careship package and continue using

Diff model diff Careship price, if say WD516 and WD518 self-service, the price is Rm320 per year 

Undelivered Water Purifier Filter. On 30th May 2025, I confirmed both the early delivery date and the correct delivery address which was scheduled for delivery on 4th June 2025. However, as of today, I have yet to receive the item. I also contacted the customer service team and was informed that the item has not been dispatched. the filter replacement indicator light on my LG water purifier has turned yellow and has been reminding me to replace the filter for almost a week now.  I've also written three complaint through the LG Voice with the LG President, but the issue still has not been resolved.

Yes, LG service sucks. Should've stick with Cuckoo.

they have never been on time for the delivery of filter. I had used it for more than 1.5 years now, not even a single time, i NO NEED to contact them before they deliver the filter.

really cmi their services.

product is good but service is ...

Hi bro, bout 1.5L each ya, after that compressor will need to rest bout 20min to prevent overheat
Power consumption will be lower if u use less hot or cold water, but overall still uses much less power than water purifiers with tank, for my use case, TNB bill bout Rm100/mth, my WD516 uses bout Rm4/mth of electricity only

I am worried now even though my subscription belum start. Is it possible to request the filter earlier e.g 5 months in, so that when they delay the delivery it's still around 6 months?

How do you track how much the water filter is consuming from the total bill?

I am worried now even though my subscription belum start. Is it possible to request the filter earlier e.g 5 months in, so that when they delay the delivery it's still around 6 months?

Another question. I know we are supposed to change the filter every 6/12 months but sometimes I lose track. Can I rely on the filter light on that? Meaning if there is no indication I assume it is safe to continue using it

Another question. I know we are supposed to change the filter every 6/12 months but sometimes I lose track. Can I rely on the filter light on that? Meaning if there is no indication I assume it is safe to continue using it

Hello, currently using a non-LG brand water filter. The water flow is very slow, not sure is it due to the filter system or pipping pressure issue. Is it possible for LG technician to confirm the water pressure is OK on my current pipping system before I confirm to subscribe the plan?

The LG App now support LG Subscribe which is kinda neat, can trace payment history, can trace replacement history

Thanks for this info. Took me a while to find it and very useful.

Can I check if anyone has the experience of changing credit card details? I clicked on the link LG what's app sent and it says "Processing is not possible in the current status". Not sure what it means and I cannot proceed to change credit card details.

Also is our credit card details safe with this service? Right after I started subscription, my credit card has been used fraudulently. Not sure if this is a coincidence or other users have similar experience?

Thanks for this info. Took me a while to find it and very useful.

Can I check if anyone has the experience of changing credit card details? I clicked on the link LG what's app sent and it says "Processing is not possible in the current status". Not sure what it means and I cannot proceed to change credit card details.

Also is our credit card details safe with this service? Right after I started subscription, my credit card has been used fraudulently. Not sure if this is a coincidence or other users have similar experience?