Dun ever trust any agent. The moment u signed they disappeared.

Mine also same.

I dun expect to get any form of service from them.

Great. Any latest merdeka promo so far?

Lai pm

for self service 7 years plan
since is 6months filter replace
let say the orange indicator appear around 4-5th month of usage, can we get LG to send new filter earlier, is it FOC? or we have to pay for the cost since it only allow filter change every 6months?

tq

I'm considering the WD516 or the WD518. I'm just going under the assumption that the internals are probably similar. So might go with the one that my wife thinks is cute. Probably untrue, but but at any rate, I'm not about to lose sleep over it.

However, I'm slightly perturbed by this "Dispensing rate quite slow".

Do you mean that it takes a while for the cold water to cool? Or if I were to press it, it takes a moment to start?

Could I trouble you to spend a moment elaborating on this please?

Quite sucks this LG, I subscribed LG water purifier RM60/mth two weeks ago.. now RM50/mth.. my salesperson keep saying price won't drop and etc.. sales talk..

Get during promo, all price also can drop no matter what brand.. moral of the story, don't jump and buy one.. scout and search well..

If I don’t want to call so how long do I need to wait max days for them to perform the callback?

Will there be any new model of lg water purifier coming out January next year?

I visited an LG outlet and shown interest in signing up for WD518AN. However, they insisted that I must drill the hole in the wooden tabletop myself to pass through the water pipes. They also mentioned that many LG technicians do not bring a drill. Is that true?

Since my house has been newly renovated, both my interior designer and I believe it would be best for the LG installer to drill the hole during the installation of the water piping. This way, we can ensure the position is perfect, and the pipes can be hidden behind the water purifier.

Can you please let me know if there are other agents who can assist with this? I'm not comfortable with having the drilling done separately; I would prefer that the LG technician handle everything. My previous experiences with Cuckoo and other water dispenser brands included both the installation of piping and drilling the tabletop hole together.

The LG water filters, the control button are using capacitive touch buttons or the membrane switches?

had to throw away a few cheapo china water filter/heater just bcos the membrane switch got stuck or broken, which is near unserviceable

WD518 is what type?

Hi

210 max temperature also 85 degree ?

also for 210 how many liter water filtered before we need to change filter ?

Thanks

Thanks for your reply.

They borrow me an older model when they carried my unit back to their office for further checking. The older model actually perform very well.
I wonder if mine is defective. I have a baby, so this inaccuracy of 40c water is totally unusable and annoying for my daily use.

The water temperature that straight out from the nozzle, I can feel that it’s nowhere near 40c, more like ambient temperature +1c to 2c something like that. You get what I mean.

I will contact my agent see if he could help me to do anything or not. Otherwise I’m not sure what can I do already.

I am worried now even though my subscription belum start. Is it possible to request the filter earlier e.g 5 months in, so that when they delay the delivery it's still around 6 months?

How do you track how much the water filter is consuming from the total bill?

Another question. I know we are supposed to change the filter every 6/12 months but sometimes I lose track. Can I rely on the filter light on that? Meaning if there is no indication I assume it is safe to continue using it

Thanks for this info. Took me a while to find it and very useful.

Can I check if anyone has the experience of changing credit card details? I clicked on the link LG what's app sent and it says "Processing is not possible in the current status". Not sure what it means and I cannot proceed to change credit card details.

Also is our credit card details safe with this service? Right after I started subscription, my credit card has been used fraudulently. Not sure if this is a coincidence or other users have similar experience?

Hi, hope somebody can help.
I have existing LG water purifier under Purecare & plan to relocate to new address which claim by technician that it's free for 1x.
What is the SOP on this matter?
Thank you very much in advance.