Welcome all! To the Official LG Puricare Thread! Feel free to ask questions and share thoughts on LG Puricare home appliances

Post #1 (This post)
Latest promo and product line

Post #2
Comparison of big brands water purifiers (to be updated from time to time, currently updated to the flagship model from all brands)

Post #3
Guide on how to purchase and preparation prior to installation

Official Website
https://www.lg.com/my/lg-subscribe/all-lg-subscribe



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Current list of Products


This post has been edited by ironcrowz: Sep 2 2025, 05:38 PM

The Ultimate Water Purifier Comparison

Each and every point listed here carries a different weight for everyone, decide for yourself



LG WD518 vs LG WD516



Cuckoo Titan vs LG



SK Magic Hyper vs LG



Coway Dazzie vs LG


This post has been edited by ironcrowz: Sep 2 2025, 05:39 PM

How to Purchase

Video guide by LG Malaysia
https://www.youtube.com/watch?v=mPGxrW3QoVM

Step 1 : Contact any LG Puricare authorized sales agent
Step 2 : Provide basic info (Name, NRIC no., Contact no., Installation location only) No sales agent should ask for photo of credit card especially with the CVV exposed
Step 3 : Sales agent will generate a link for your order on the OSMS system
Step 4 : Complete your order with more detailed info through the link sent by your sales agent (which will also be sent by LG through SMS)

When filling up your order:
- Disable browser's popup blocker, because it will block our payment gateway from popping out for credit card validation purposes
- Applicant and credit card holder must be the same person
- AMEX / Aeon / Bigpay / MAE / GX credit cards are not available for rental application (Available for outright purchase only)
- Censore CVV code of credit card (if it locates on the same side as cardholder name, card no. and expiry date). You may also cross it with "For LG Puricare only"





Order Submitted

Upon booking, you should expect 2 calls:

1) Order validation from LG customer service, to confirm your details such as name, model, purchase, address, etc. from 1 of the following numbers

LG PuriCare Careline
1800-18-7874
03-7626 2300
03-7890 6418
03-8682 7777

2) To schedule installation from our technician to confirm the date and time for installation (Usually by Whatsapp)





Preparation Prior to Installation

1) If you do not wish to involve drilling
- Suitable for those who rent house
- A diverter will be installed on your water tap (must use compatible water tap)
- A red tubing will drain waste water into your sink





2) If you wish to conceal all pipings

- Get your kitchen contractor to drill a 17mm hole on your kitchen countertop, right behind where u want to place the water purifier
- LG technician is able to perform drilling depending on your countertop material







Lastly, just wait for installation and enjoy

This post has been edited by ironcrowz: Mar 11 2025, 11:27 AM

Run from LG.

I paid 5900 in 2022 for their fridge and the inverter compressor died yesterday and none of the smart features or phone app shows any error or issue until now

It’s as hot as an oven in this temperature

Lg don’t have call centre on Sunday

Today call said tomorrow only can come

All food spoilt already

Hundreds gone

Total waste

LG and LG Puricare holds different range of products

Anyway, usually fridge compressor is given 10 years warranty, try getting LG to fix it

But yea, of coz it'll take some time for LG to fix it

Using wd518.
Water dispensing rate is quite slow.
Cold setting not that cold
Energy usage around 15-16kwh per month

Ok la to use if not that much.

Dispensing rate will be slower than water tap since the water is going thru filtration pores as small as 0.1 micron

Coldness wise, at max 3 bars of coldness, the water should be 7°C cold

Ur house how many ppl using? My house 2 ppl only, bout 8~10kWh per month

is your fridge using linear compressor? its known to be problematic

https://www.classaction.org/lg-refrigerator...ailure-lawsuits

https://www.nbcwashington.com/news/consumer...-issue/3552575/

That’s true, but they said I still need to pay for transport, labour, and service charge. Only the actual compressor is free

That is correct! Only saw the lawsuit 2 weeks ago 😭😭 sad that even after replace it’ll happen again

Bought a freezer just for emergencies when it does go again. But it’s easy to know when the compressor dies now because it starts with the ice from the ice maker leaking and flooding the kitchen whilst the app insists everything is working fine 😭😭

feel bad for you... but anyway try to get it fixed under warranty first since you spent so much on the fridge. A bit of shame since I always liked LG fridge for their Door in door feature, but the linear compressor puts me off. Now all their latest model no longer use this compressor

if only their fridges are the same standard as their washing machines / TV

This post has been edited by ZeneticX: Mar 19 2024, 03:16 AM

Somtimes its not the compressor, my Samsung Fridge recently died after 4 years (during CNY long weekend) and compressor was not running (thermal cut off activated by its control board). Eventually found out the evaporator cooling fan failed. No error code as well on the fridge.

Its good to check the rear side of the fridge especially the coils and compressor area, my Hitachi fridge died right 1 week after its 5th Birthday, and was deemed beyond repair by Hitachi due to major internal block on the sealed refrigerant line. This was a common issue with Hitachi too circa 2014 to 2016. Basically, it had major internal block, and sealed system line burst open inside the evaporator cooling pan and caused severe damage to the entire fridge. Took Hitachi to Consumer Tribunal and won the case.

Modern fridge require some Tender Loving care on the rear end of the fridge. I usually clean my fridge compressor area every 6 months. My fridge cooling fan died probably due to use of compressed air, as after using WD40 and Singer Machine oil, the fan and the fridge started running again smoothly from CNY to now. I just bought a spare cooling fan in case it seize up anytime soon.

This post has been edited by dayalan86: Mar 19 2024, 11:52 AM

According to the 1st link, the problem starts with the material of the tubing

Assuming all fridge models using the same tubing, perhaps linear compressor is more fragile towards fluctuations in pressure?

Anyway, LG Puricare doesn't carry any fridges with linear compressors, updated the product list with the fridges model no.

the design of the compressor itself is problematic as well. its a very efficient design but too bad its not durable and reliable, otherwise its a big win for LG



the fact that all latest LG fridges no longer use this compressor means LG admits there's a flaw with them




This post has been edited by ZeneticX: Mar 19 2024, 02:16 PM

I'm thinking to update post #2 with comparison of our water purifiers to each and every water purifier models of other brands in Malaysia

Maybe every 1 or 2 days (depending on my schedule), I'll compare 518 and 516 to 1 model of other brand

The comparison will be 100% objective disclosing price, functions, specifications etc., and will avoid subjective aspects like design, after-sales service quality etc.

Will that help consumers to make their choice or will that be seen aggresive towards other brands? Should i do it?

This post has been edited by ironcrowz: Mar 20 2024, 04:49 PM

Currently using Amway eSpring
Now looking for something with hot n cold water dispenser
Can't wait for your brand comparison before deciding which to buy
Lately seeing many KOL promoting under sink water purifer

After few days of using, i feel like the hot water not enough hot. kacau kacau the coffee then become warm.

This post has been edited by Invulnerability: Mar 21 2024, 11:20 AM

Updated post #2 with comparison against Cuckoo and SK Magic's flagship model, hope it helps

What if i realized the machine not ngam after signed up within 1 month want to return or cancel plan can?

Cannot bro, once signed contract then must fulfill the whole 3 or 7 yrs

Better learn everything bout our products then only decide

Anyone used the air purifier AS65? Need some advice based on practical experience on the device usage as well as service quality from LG PuriCare.

Some questions:
1. Why is the device and its replacement filters more expensive than "premium" brands out there e.g. Dyson? Both also HEPA and activated carbon and similar features, not sure what is the price difference for.
2. Under rental arrangement, the replacement filters are FOC but is the delivery of replacement filters FOC?
3. How noisy is the device at max settings?
4. Does it remove formaldehyde? Some salesman told me yes but all the materials I read so far says no, unless my info is from outdated versions.