got disconnected while playing games earlier, my pc is connected directly to the modem with ethernet cables, even wifi was down.(this has happened few times since last week)

tried asking unifi the other day but they say my area has no service outage, how can i pinpoint the problem?

wow 500Mbps possible RM90 hmm
me prefer RM119 or RM1xx like add RM10 or RM20 or RM30 also can Below for high speed 2GBPS lol

maybe router tm free cannot handle gaming
get own router powerful will settle gaming play wont disturbed disconnect

Specify your issue with the type of package you are using. For example, if you are using 300Mbps, you might be under NAT444 deployment or in common term, CGNAT, aka behind a private IP assigned by the ISP for 30Mbps, 100Mbps, and 300Mbps users (Case 1). If you are using 500Mbps and above package, then you will be assigned with public IP (Case 2).

If your case falls under Case 1, then your root cause is the private IP, else Case 2; then your issue might be due to your router configuration or the router itself is having issues or bugs, further preventing the router to perform to its fullest. Best option is to set reboot function on daily basis. Most stock ISP router comes with this feature built-in. So make use of it.

If the problem persists, then perform a few basic tests using pingplotter (pp), basic speedtest, collect the data, and report to MCMC by cc'ng TM.

This post has been edited by Jjuggler: Apr 19 2025, 08:58 AM

Just got AX53, currently connected to Skyworth GN630V (still running combo mode).

Can I simply change GN630V to bridge mode and use my AX53 PPPoE connection? Or this need TM intervention nowadays.

What information i need to take note from GN630V web interface aside from PPPoE user and password?

I got this too. But, I'm not getting the speed. What router are you using?

Ah you are really lucky then, take a look at this tutorial
Thanks to blacktubi
https://forum.lowyat.net/topic/5424552/+3880
Post 3886

may i know the subject of the email?

ur contract ended or still in?

Email says:

”View your updated profile on MyUnifi app!

Dear Valued Customer,

We’re thrilled to announce that your New Free Speed Upgrade is now live and fully updated in your profile, making your online journey faster and smoother than ever before.


Your new speed package name and details are available in your Unifi bill. You can easily view them through the MyUnifi App.
It’s all there, right at your fingertips!

Unifi Service ID:amarhuzaimimdderis@unifi
New Speed:800
Old Speed :500"

And I'm still under contract.

Should edit out yr Unifi ID...

That's not my ID. Try googling the name.

you need turn off BTU and Router 10 minutes once reach 10 minutes ++ after then Turn on BTU and Router
because ONT need refresh take affect 10 minutes

Oh ok. 😆

too detailed bro... thanks though...mine also same as urs in contract and same old speed, but didn't get the email for the upgrade. hope can get free upgrade soon

Too detailed? I'm afraid I don't understand what you're trying to say.

This post has been edited by beverlykho: Apr 20 2025, 10:18 AM

Your user ID

Tuan CEO, tq for gracing our humble forum with your presence.

Unfortunately, that's not my real Unifi ID. Try googling the name.

Haiyah...small matter...small matter. Make me shy only. Buat malu sy...

This post has been edited by beverlykho: Apr 20 2025, 04:20 PM

Dude ..Are the one with @RTM or with the sibling of @tenaga? Can pm me to answer.

This post has been edited by hsbb: Apr 20 2025, 06:43 PM