Anyone else keep getting disconnected? I got 4 disconnection within 2 hours since 12AM today

Also is there a live chat service with unifi? There was a customer service chat on twitter but i think they terminated the account or something

got disconnected while playing games earlier, my pc is connected directly to the modem with ethernet cables, even wifi was down.(this has happened few times since last week)

tried asking unifi the other day but they say my area has no service outage, how can i pinpoint the problem?

ya i replaced unifi router with tenda ac2100 on day 1, but still unifi's modem


yeah im case 1 with 300mbps, not really looking for any reboot because i wanted to have at least up to 100% uptime
also i dont think pingplotter helps right, coz im not having internet problem to a specific ip but my whole internet just dropped for a few times recently


how do i know its my model acting weird sometimes before i can request for one replacement from unifi? heard they charge you if the problem isnt that

never knew it's recommended to set up an automatic reboot in my router settings. i see, thank you
i play on my pc with a wired connection. when the internet drops, my phone using wifi on the same router also has no internet access, so yea its a complete internet outage
and yes modem(unifi) + own router, its an old configuration? newer one is what combo o.O

lol just realized my router actual name is Tenda AC23 and not AC2100
i just wait for the internet come back when theres an outage, and i usually have the internet back in 5mins
thanks for checking the version for me, mine is at V16.03.09.17_multi which is the latest version for my AC23


actually i just realized it cant be the routers, because my wifi(downstairs) and wired(upstairs) actually are two different routers connected to the modem(downstairs), so the problem has to be from the modem onwards to unifi




also i just checked with the CS on twitter and asked about the service outage that i had today, and this is what he replied
"Upon checking, today only has 1 time cut off, but the connection seem like stable now. If you're still facing unstable connection, I can help to reset the internet port. Do you want to proceed?"

and when i asked about whether the problem is on unifi's end or my end, this is what he replied
"From our site, it shows the line disconnected due to lost carrier. In a networking context, particularly related to RADIUS (Remote Authentication Dial In User Service), indicates that the physical connection or signal between the device and the network access server (NAS) was lost, leading to a disconnection. This loss could be due to various reasons, including a dropped signal, a device being powered off, or a network issue."

got it, thank you both

used it before, says no issue found or something like that, but will try again next time to confirm thank you