I specifically asked for the upgrade I told the Unifi guy, I want the 500Mbps package but with 1GBps upgrade just like SWU 4.0 and he went inside, no idea talking to the manager I guess and say okay, can proceed

What's the download speed you get?, for you new 1GBS upgrade.

Mine is 300mps upgraded to 500 for rm119. And I hv ultimate plus hat gets netflix, disney, bein, max and many more.

Once contract ends in Aug, wondering is should go to SWU5 or better to remain as it is.

Just 2 months before expiry I wrote for termination.Was on pro upgrade 500@rm159 with Ultimate. I was offered 500mbps@RM139 with Family Pack free Disney and Max standard plan,felt reasonable and agreed to stay on another 2 yrs

just log in self portal under  accounts look for termination type your plans and send,next day u  may get a call,but you having the best unless u want speed

wat a suprised email, got speed upgrade from 500Mbps to 800Mbps     

I got this too. But, I'm not getting the speed. What router are you using?

Email says:

”View your updated profile on MyUnifi app!

Dear Valued Customer,

We’re thrilled to announce that your New Free Speed Upgrade is now live and fully updated in your profile, making your online journey faster and smoother than ever before.
Your new speed package name and details are available in your Unifi bill. You can easily view them through the MyUnifi App.
It’s all there, right at your fingertips!

Unifi Service ID:amarhuzaimimdderis@unifi
New Speed:800
Old Speed :500"

And I'm still under contract.