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 Unifi Connection Issue to International Server, Occured usually at night 9-11pm

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failed.hashcheck
post Dec 17 2021, 05:45 PM

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QUOTE(junclj @ Dec 17 2021, 05:41 PM)
Lol, unifi users from Sabah:"sudah biasa, our ping in East Malaysia here never lower than West Malaysians."

user posted image
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Go start petition to build an internet exchange in Sabah.
thomas1983
post Dec 17 2021, 08:25 PM

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QUOTE(Kadaj @ Dec 17 2021, 05:25 PM)
It's bad really bad.
Last time ping to cloudflare only 5~6ms but now it's 29ms.
It take a long time to load facebook, shopee and etc.
PING got 30~40% loss packets.  mad.gif  bangwall.gif  ranting.gif

[attachmentid=11060937]
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I also having this issue start today and I reported to TM but they said there is no outage 🤷🏻‍♂️

Anyone else having same issue ?
michaelkkl
post Dec 17 2021, 08:27 PM

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For those who experiencing slow speed to Cloudflare, kindly enable your IPv6.
Cloudflare is better over IPv6.

TM currently route Cloudflare IPv4 traffic via HKIX.
While Cloudflare IPv6 traffic is route through Telstraglobal SG which get lower ping and better performance.

Tested just now 17/12/2021 8.15pm.

IPv4 only:
user posted image

IPv6 enabled:
user posted image

My advice? Enable IPv6 for better performance to Cloudflare as TM messed up their IPv4 route to Cloudflare.

This post has been edited by michaelkkl: Dec 17 2021, 08:38 PM
heLL_bOy
post Dec 17 2021, 09:19 PM

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bloody TM since morning till now haven fixed the issue yet.

reported to 100 totally is useless they dont even understand basic networking issue and wasting time!

mad.gif mad.gif mad.gif


TShostingmalaya
post Dec 17 2021, 09:26 PM

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QUOTE(heLL_bOy @ Dec 17 2021, 09:19 PM)
bloody TM since morning till now haven fixed the issue yet.

reported to 100 totally is useless they dont even understand basic networking issue and wasting time!

mad.gif  mad.gif  mad.gif
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So true. Please anyone report and report please. I cant even open Yahoo, so slow, same goes to Shopee. Twitter also.

I hope fixed ASAP. Whats wrong man, 5G otw but this issue still keep occuring.

Even the technician also knows me since im the one who reported about this issue before in this district. Lol.

This post has been edited by hostingmalaya: Dec 17 2021, 09:27 PM
heLL_bOy
post Dec 17 2021, 09:34 PM

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QUOTE(hostingmalaya @ Dec 17 2021, 09:26 PM)
So true. Please anyone report and report please. I cant even open Yahoo, so slow, same goes to Shopee. Twitter also.

I hope fixed ASAP. Whats wrong man, 5G otw but this issue still keep occuring.

Even the technician also knows me since im the one who reported about this issue before in this district. Lol.
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only report to MCMC they only can understand what the problem. while calling 100 or email to TM totally waste time over many times that i reported, called up TM at 3pm and lodge report over the current issue finally i get a respond sms by RESOLVED status at 2 hours later and nothing has done.

TOTALLY CRAP!!! vmad.gif ranting.gif mad.gif bangwall.gif
BenYeeHua
post Dec 17 2021, 09:43 PM

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QUOTE(michaelkkl @ Dec 17 2021, 08:27 PM)
For those who experiencing slow speed to Cloudflare, kindly enable your IPv6.
Cloudflare is better over IPv6.

TM currently route Cloudflare IPv4 traffic via HKIX.
While Cloudflare IPv6 traffic is route through Telstraglobal SG which get lower ping and better performance.

Tested just now 17/12/2021 8.15pm.

» Click to show Spoiler - click again to hide... «


My advice? Enable IPv6 for better performance to Cloudflare as TM messed up their IPv4 route to Cloudflare.
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Are we having the different UniFi?

My result for cloudflare SG via Telstraglobal is 100kb/s via IPv4, 25kb/s via IPv6.

Here is the traceroute.

» Click to show Spoiler - click again to hide... «

Ya I know, written as HK Telstraglobal, but it is at SG, because lowest ping you can get from HK are 45 ms, not 26ms.

Anyways, another method is rewritten all the CloudFlare IP address provided by DNS to local CloudFlare, as not much people are doing it, it will not burst the CloudFlare MY, so, find a method and do it yourself la. tongue.gif

QUOTE(heLL_bOy @ Dec 17 2021, 03:25 PM)
my meaning is network routing for Cloudflare and not CDN matter.

you have to know that most of our internet traffic to international have to bypass from SG to anywhere. only NTT MY have a few circuit are from MY direct to HKG or JP and transit to anywhere. where the rest of upstream provider still have to go through SG to anywhere.

China work differently their CDN are based on province, each province they own server base and seldom they use anycast like Cloudflare or Fastly.

local CDN most of the server are on 1G to 10G compare to others country are using 100G or higher.

expensive is another matter, problem is TM could handle higher traffic over 100G or more ? this is the real issue.
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So, you means for best experience, it should not be be.

UniFi user - 100G - CloudFlare/Lazada/Shopee MY(cached) - 10G(for cache miss data and API call, lower for Lazada/Shopee) - CloudFlare SG

It should be
UniFi user - 100G - CloudFlare/Lazada/Shopee SG

Which is causing the result of overloading the SG connection now??? sweat.gif
That's the part I don't understand, they can just keep pulling new cable to SG, but they can't pulling cable to local CDN.

Like before UniFi show up, TM just force throttle any streamyx user connected to Google MY ISP at low as 480kbps, while anyone that using TM peer as CDN server will be full speed connection.

Then when Lazada and Shopee show up, TM just force throttle all UniFi user connected to Aliyun MY and Shopee MY, all users experienced bad connection to local CDN, which causing them switch back to CDN SG as the solution.

Which is...
What??? doh.gif


And now, great, TM just say, all CDN you are connected are outside of country, we don't earn money from it, so, we can't do anything on it, yay~ whistling.gif
---
So yes, it is TM fault for not giving cheap traffic to earn money from both side, but let SG ISP to earn those money from CDN and they willing to pay exchange the money, yay... nod.gif

I will never understand how the brain of TM works now...

So, the next one that want to open new data center at MY.
Run Microsoft!
Run!!! laugh.gif

QUOTE(heLL_bOy @ Dec 17 2021, 09:19 PM)
bloody TM since morning till now haven fixed the issue yet.

reported to 100 totally is useless they dont even understand basic networking issue and wasting time!

(removed too much emoji)
*
Yes, I had make switch to JP DNS, okay for bilibili now, thanks, that lovely JP DNS. laugh.gif
For other like Lazada, nah, forced to SG one...

QUOTE(hostingmalaya @ Dec 17 2021, 09:26 PM)
So true. Please anyone report and report please. I cant even open Yahoo, so slow, same goes to Shopee. Twitter also.

I hope fixed ASAP. Whats wrong man, 5G otw but this issue still keep occuring.

Even the technician also knows me since im the one who reported about this issue before in this district. Lol.
*
Like I said before, TM want to earn money from both side.

QUOTE(heLL_bOy @ Dec 17 2021, 09:34 PM)
only report to MCMC they only can understand what the problem. while calling 100 or email to TM totally waste time over many times that i reported, called up TM at 3pm and lodge report over the current issue finally i get a respond sms by RESOLVED status at 2 hours later and nothing has done.

TOTALLY CRAP!!! (removed too much emoji)
*
Level too low, they also using 30M with private IP too, based on the one that called me.

And yes, they say it is fine on their side, did they just stick to FB and YouTube???... sweat.gif
michaelkkl
post Dec 17 2021, 10:35 PM

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QUOTE(BenYeeHua @ Dec 17 2021, 09:43 PM)
Are we having the different UniFi?

My result for cloudflare SG via Telstraglobal is 100kb/s via IPv4, 25kb/s via IPv6.

Here is the traceroute.

» Click to show Spoiler - click again to hide... «

Ya I know, written as HK Telstraglobal, but it is at SG, because lowest ping you can get from HK are 45 ms, not 26ms.

Anyways, another method is rewritten all the CloudFlare IP address provided by DNS to local CloudFlare, as not much people are doing it, it will not burst the CloudFlare MY, so, find a method and do it yourself la. tongue.gif
So, you means for best experience, it should not be be.
Not sure if it it related but I'm located in Perak. Is it only affect to some Unifi IP range?

May I know how do you test the speed for Cloudflare? I can help to test from my side.

Btw, Cloudflare KUL POP is in re-routed maintenance status starting around today evening, so the traffic to Cloudflare is routed through SG and HK.
Not sure when the maintenance will end but usually it will happen in few day, after that the traffic will route back to KUL POP.
BenYeeHua
post Dec 17 2021, 11:13 PM

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QUOTE(michaelkkl @ Dec 17 2021, 10:35 PM)
Not sure if it it related but I'm located in Perak. Is it only affect to some Unifi IP range?

May I know how do you test the speed for Cloudflare? I can help to test from my side.

Btw, Cloudflare KUL POP is in re-routed maintenance status starting around today evening, so the traffic to Cloudflare is routed through SG and HK.
Not sure when the maintenance will end but usually it will happen in few day, after that the traffic will route back to KUL POP.
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Seek for website that using CloudFlare as their free image hosting, then using host file, exchange the ip address to this.
(PS: Because that one I browsing is not publicly available website, so I can only give the IP address... sweat.gif )

2606:4700:e4::ac40:ad07
This one is rerouted by TM one, currently is SG.

Then, well, just ctrl+F5 to ignore browser caching and see your download speed of your browser from CloudFlare SG.

The best will be 10Mbps at full QoS speed, the worst will be slow down of opening of website.
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Based on one user on Sarawak, yes, he are not affected and Twitter are fine for him, but not for Sabah user, strangely.. hmm.gif

This post has been edited by BenYeeHua: Dec 17 2021, 11:15 PM
Kadaj
post Dec 17 2021, 11:20 PM

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I thought my connection back to normal for some seconds.
When I try again, it's still got some problem. Facebook keep loading and loading..

This post has been edited by Kadaj: Dec 17 2021, 11:28 PM
michaelkkl
post Dec 17 2021, 11:46 PM

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QUOTE(BenYeeHua @ Dec 17 2021, 11:13 PM)
Seek for website that using CloudFlare as their free image hosting, then using host file, exchange the ip address to this.
(PS: Because that one I browsing is not publicly available website, so I can only give the IP address... sweat.gif )

2606:4700:e4::ac40:ad07
This one is rerouted by TM one, currently is SG.

Then, well, just ctrl+F5 to ignore browser caching and see your download speed of your browser from CloudFlare SG.

The best will be 10Mbps at full QoS speed, the worst will be slow down of opening of website.
---
Based on one user on Sarawak, yes, he are not affected and Twitter are fine for him, but not for Sabah user, strangely..  hmm.gif
*
Tested with a gif site by editing host file, seems no problem here.
BenYeeHua
post Dec 17 2021, 11:50 PM

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QUOTE(Kadaj @ Dec 17 2021, 11:20 PM)
I thought my connection back to normal for some seconds.
When I try again, it's still got some problem. Facebook keep loading and loading..
*
Facebook fine for me, double check your latency, because Facebook are using CDN at MY.
If 5ms no packet loss, then yes, normal.

QUOTE(michaelkkl @ Dec 17 2021, 11:46 PM)
Tested with a gif site by editing host file, seems no problem here.
*
Yes, some are affected, I unsure why.

Like when the CS reset port for me, I tried, it is 10M full speed, then QoS like kicked in and lost control, then heavy packet drop until 30kb/s only...
Unsure it is intended for private IP or whatever... hmm.gif

So you are UniFi with Public IP or?
If yes, I will said Private IP have lowest QoS than Public IP one. doh.gif

This post has been edited by BenYeeHua: Dec 17 2021, 11:50 PM
syaidimhnfz P
post Dec 17 2021, 11:53 PM

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QUOTE(BenYeeHua @ Dec 17 2021, 11:50 PM)
Facebook fine for me, double check your latency, because Facebook are using CDN at MY.
If 5ms no packet loss, then yes, normal.
Yes, some are affected, I unsure why.

Like when the CS reset port for me, I tried, it is 10M full speed, then QoS like kicked in and lost control, then heavy packet drop until 30kb/s only...
Unsure it is intended for private IP or whatever... hmm.gif

So you are UniFi with Public IP or?
If yes, I will said Private IP have lowest QoS than Public IP one. doh.gif
*
i think different people got different problems, my twitter is not loading at all since morning unless i am using vpn but my Facebook and Shopee is alright. tm so lousy
BenYeeHua
post Dec 17 2021, 11:58 PM

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QUOTE(syaidimhnfz @ Dec 17 2021, 11:53 PM)
i think different people got different problems, my twitter is not loading at all since morning unless i am using vpn but my Facebook and Shopee is alright. tm so lousy
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Great, me is

Twitter
CloudFlare SG/HK
Shopee
Lazada
Taobao
Bilibili SG

But, only Facebook, CloudFlare MY, Tencent MY/HK, Bilibili HK(HKIX)/JP are fine. laugh.gif

This post has been edited by BenYeeHua: Dec 17 2021, 11:59 PM
michaelkkl
post Dec 17 2021, 11:59 PM

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QUOTE(BenYeeHua @ Dec 17 2021, 11:50 PM)
Facebook fine for me, double check your latency, because Facebook are using CDN at MY.
If 5ms no packet loss, then yes, normal.
Yes, some are affected, I unsure why.

Like when the CS reset port for me, I tried, it is 10M full speed, then QoS like kicked in and lost control, then heavy packet drop until 30kb/s only...
Unsure it is intended for private IP or whatever... hmm.gif

So you are UniFi with Public IP or?
If yes, I will said Private IP have lowest QoS than Public IP one. doh.gif
*
Still public IP for my Unifi 100Mbps, not sure when will get private IP sweat.gif
Are you getting private IP?
BenYeeHua
post Dec 18 2021, 12:01 AM

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QUOTE(michaelkkl @ Dec 17 2021, 11:59 PM)
Still public IP for my Unifi 100Mbps, not sure when will get private IP sweat.gif
Are you getting private IP?
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Yes, then this crap happen same time, I don't think it is coincidence, because both happen same time... sweat.gif
---
Asked someone on Taobao, say notify nothing on network, interesting now... doh.gif hmm.gif

This post has been edited by BenYeeHua: Dec 18 2021, 12:07 AM
syaidimhnfz P
post Dec 18 2021, 12:12 AM

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QUOTE(BenYeeHua @ Dec 17 2021, 11:58 PM)
Great, me is

Twitter
CloudFlare SG/HK
Shopee
Lazada
Taobao
Bilibili SG

But, only Facebook, CloudFlare MY, Tencent MY/HK, Bilibili HK(HKIX)/JP are fine. laugh.gif
*
I tried speedtest.net and tried 2 singapore servers,

M1 Limited - 19ms / 0.13 down / 0.00 up
Singtel - 8ms / 110 down / 62 up

no clue to anything else
BenYeeHua
post Dec 18 2021, 12:16 AM

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QUOTE(syaidimhnfz @ Dec 18 2021, 12:12 AM)
I tried speedtest.net and tried 2 singapore servers,

M1 Limited - 19ms / 0.13 down / 0.00 up
Singtel - 8ms / 110 down / 62 up

no clue to anything else
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Yes, they have no clue, I also don't have clue, like Taobao is going to HK, why my MY friend are fine, but me are lagging like in hell... sweat.gif
Why someone FB unable to open, me is fine
Why twitter not okay for 2 person, but ok for 1 person in this thread.

So I can said that, QoS is messed up heavy when they switched people to private IP + issues on equinix, causing different packet drop to different account... hmm.gif
aniq8676
post Dec 18 2021, 12:21 AM

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QUOTE(syaidimhnfz @ Dec 18 2021, 12:12 AM)
I tried speedtest.net and tried 2 singapore servers,

M1 Limited - 19ms / 0.13 down / 0.00 up
Singtel - 8ms / 110 down / 62 up

no clue to anything else
*
M1 Limited
user posted image

Singtel
user posted image

OVH Cloud
user posted image

NewMedia Express
user posted image
BenYeeHua
post Dec 18 2021, 12:25 AM

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I will make a very small bet on it, when they moved user to Private IP, they lost QoS control on limiting those heavy P2P users, then this happen...?

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