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 Unifi Connection Issue to International Server, Occured usually at night 9-11pm

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TShostingmalaya
post May 25 2021, 10:41 PM, updated 5 months ago

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Salam semua.


Bertemu lagi dengan saya dalam rancangan Masalah Sambungan Unifi ke International Server. Masalah yang sama berlaku pada tahun lepas bulan Mei juga anda boleh rujuk pada post saya sebelum ini : https://amirazman.my/masalah-sambungan-unifi-ke-ovh-hosting.


Sejak 7 Mei lagi saya perasan connection Unifi dah bermasalah untuk ke sesetengah server (yang saya perasan ke Singapore) seperti Digital Ocean, Linode dan OVH Hosting yang kebanyakannya daripada kita akan guna.


Ya, Unifi user sahaja. User lain seperti TIME, wireless Celcom atau sebagainya tidak terkesan.


Apakah impak daripada masalah connection ini ?
1. Latency/ping connection pengguna Unifi untuk ke server luar berkemungkinan tinggi. Apabila ini berlaku, website akan jadi lebih perlahan untuk diakses daripada biasa.
Cara semak ? Ping IP server anda. Kebiasaannya isu ni berlaku pada waktu malam 9-11 malam, tetapi mungkin boleh berlaku juga pada waktu siang kadangkalanya (depends on Unifi issue).
Sepatutnya latency jika ke Singapore mungkin paling tinggi pun mencecah 50ms, tetapi apabila isu ni berlaku, boleh mencecah sehingga 500ms.
2. Kadangkala terdapat packet loss/request time out. Jadi faham-fahamlah bila packet loss berlaku, maksudnya website mungkin akan dipaparkan down atau sebagainya Jika packet loss berlaku dalam tempoh masa yang panjang.
3. Anda sendiri akan perasan delay berlaku apabila melakukan connection ke server seperti menggunakan terminal atau sebagainya.


Ini hanyalah informasi kepada semua, mungkin ada yang perasan dan kesah, atau ada yang tidak kesah kerana merasa tidak affect website anda sekalipun.
Macam biasa, saya dah pun buka laporan kepada pihak Unifi, tetapi mungkin akan ditutup seperti tahun lepas. Isu ni selesai pun lepas saya report ke SKMM tetapi tiada informasi yang detailed dan jelas diberikan kepada saya.


Dan tahun ini, berlaku lagi, sama juga pada bulan Mei. Jika anda merasakan anda terkesan dengan isu ini, mungkin anda juga boleh sama-sama membuat laporan kepada pihak Unifi.
Atau mungkin sebagai informasi tambahan sahaja sekiranya anda tidak terkesan dengan isu ini.


*** Kadang-kadang, bukan server hosting kita yang bermasalah, tapi connection dari ISP yang bermasalah. Sekian.
*** Data pada gambar berdasarkan dari smokeping OVH dan SG GS

user posted image

user posted image

Kemaskini : 25 Mei 2021.


Saya menerima panggilan daripada TM mengenai laporan yang saya buat. Katanya, pihak teknikal mengatakan mereka tidak boleh berbuat apa-apa dan minta saya untuk menghubungi hosting server yang digunakan. Saya minta mereka untuk forward isu ni sekali lagi memandangkan isu ini pernah diselesaikan pada tahun lepas dan saya nyatakan mengenai route optimization dan informasi daripada beberapa senior hosting company di Malaysia.


Selain daripada menggunakan OVH Hosting dan Digital Ocean, baru-baru ini saya ada cuba juga membuat pembelian server dari Alibaba Cloud untuk menguji latency/ping daripada mereka. Daripada result pingplotter saya pada malam ini, ianya juga agak mengecewakan seperti dibawah.

user posted image

**Penafian. VPS ni kosong. Takda install apa-apa. Memang beli setakat nak test ping sahaja.


Tidakkah anda pelik, isu ini berlaku kepada pengguna Unifi sahaja, tetapi tiada masalah untuk pengguna ISP lain untuk mengakses server tersebut seperti TIME Fibre, Celcom, Digi, YTL (YES) dan sebagainya ?


** Saya minta anda yang mempunyai isu lebih kurang sama, berikan informasi server seperti IP dan sebagainya kerana saya akan gunakan post ini sebagai informasi serta rujukan kepada pihak TM. Informasi daripada saya mungkin hanya merangkumi beberapa jenis server yang sering digunakan oleh web developer sahaja yang mana kebanyakannya menggunakan server di Singapore.

Komen isu anda disini : https://amirazman.my/masalah-sambungan-unif...erver-singapore . Saya akan gunakan maklumat pada post tersebut untuk dihantar kepada pihak TM atau SKMM jika perlu.
vanillapire
post May 25 2021, 10:43 PM

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Reroute jela
TShostingmalaya
post May 25 2021, 10:45 PM

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QUOTE(vanillapire @ May 25 2021, 10:43 PM)
Reroute jela
*
Ya tapi TM kata mereka tak boleh buat apa-apa. Tu yang saya minta untuk jangan close report tersebut.

Memang saya ada mention mengenai route optimization.
vanillapire
post May 25 2021, 11:33 PM

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QUOTE(hostingmalaya @ May 25 2021, 10:45 PM)
Ya tapi TM kata mereka tak boleh buat apa-apa. Tu yang saya minta untuk jangan close report tersebut.

Memang saya ada mention mengenai route optimization.
*
Guess that MOT and MCMC doesn’t understand the importance of data center and undersea cable linking Malaysia ..

Hurray cronies got protections over user interests
pcdoctor_my
post May 26 2021, 08:14 PM

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QUOTE(hostingmalaya @ May 25 2021, 10:45 PM)
Ya tapi TM kata mereka tak boleh buat apa-apa. Tu yang saya minta untuk jangan close report tersebut.

Memang saya ada mention mengenai route optimization.
*
English lah bai.
Everyone here in LYN talks in English but you intentionally write In Malay.
Good luck.

This post has been edited by pcdoctor_my: May 26 2021, 09:17 PM
evilhomura89
post May 26 2021, 09:10 PM

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QUOTE(hostingmalaya @ May 25 2021, 10:45 PM)
Ya tapi TM kata mereka tak boleh buat apa-apa. Tu yang saya minta untuk jangan close report tersebut.

Memang saya ada mention mengenai route optimization.
*
I don't think TM cannot do anything (tak boleh buat apa-apa)
They're just lazy to take up the responsibilities to fix it
Or they're just taichi-ing the responsibilities around - A push to B, B push to C and so on doh.gif
go626201
post May 26 2021, 09:11 PM

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I guess vpn is the only way to temporary solve the problem...
To solve this we need alot of people to report mcmc at the same time,or else no more further fix will be applied for unifi.
heLL_bOy
post May 26 2021, 09:20 PM

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i reported the issue via TM livechat and MCMC portal about routing issue in SG.

guess what... both reports has been closed and no action taken by them.

and i reopen the case and call up MCMC to ask follow up.

TM internet service getting more and more disgusting

This post has been edited by heLL_bOy: May 26 2021, 09:21 PM
TShostingmalaya
post May 26 2021, 09:47 PM

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QUOTE(pcdoctor_my @ May 26 2021, 08:14 PM)
English lah bai.
Everyone here in LYN talks in English but you intentionally write In Malay.
Good luck.
*
Hello, I dont know if this post gonna work on SEO, so thats why I write in Malay.

QUOTE(evilhomura89 @ May 26 2021, 09:10 PM)
I don't think TM cannot do anything (tak boleh buat apa-apa)
They're just lazy to take up the responsibilities to fix it
Or they're just taichi-ing the responsibilities around - A push to B, B push to C and so on doh.gif
*
Yes, I think so. Thats why I already make a report and if they close im gonna open with MCMC just like last year. Last year my report to MCMC seems succeed because its fixed after that.

Ive write full post here for last year : https://amirazman.my/masalah-sambungan-unifi-ke-ovh-hosting.

QUOTE(go626201 @ May 26 2021, 09:11 PM)
I guess vpn is the only way to temporary solve the problem...
To solve this we need alot of people to report mcmc at the same time,or else no more further fix will be applied for unifi.
*
Yes bro, but some VPN also using those SG which having issue also. So need to properly choose and know either the VPN are suitable or not.

QUOTE(heLL_bOy @ May 26 2021, 09:20 PM)
i reported the issue via TM livechat and MCMC portal about routing issue in SG.

guess what... both reports has been closed and no action taken by them.

and i reopen the case and call up MCMC to ask follow up.

TM internet service getting more and more disgusting
*
Last year also I report to MCMC and seems that report = working. So I hope if you guys are also having this issue, lets report together so that they take this issue seriously.

Ive write full post here for last year : https://amirazman.my/masalah-sambungan-unifi-ke-ovh-hosting.

go626201
post May 26 2021, 09:59 PM

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QUOTE(hostingmalaya @ May 26 2021, 09:47 PM)
Hello, I dont know if this post gonna work on SEO, so thats why I write in Malay.
Yes, I think so. Thats why I already make a report and if they close im gonna open with MCMC just like last year. Last year my report to MCMC seems succeed because its fixed after that.

Ive write full post here for last year : https://amirazman.my/masalah-sambungan-unifi-ke-ovh-hosting.
Yes bro, but some VPN also using those SG which having issue also. So need to properly choose and know either the VPN are suitable or not.
Last year also I report to MCMC and seems that report = working. So I hope if you guys are also having this issue, lets report together so that they take this issue seriously.

Ive write full post here for last year : https://amirazman.my/masalah-sambungan-unifi-ke-ovh-hosting.
*
most people not really care about the internet,they just use for facebook google instagram which had local server so they not really affected by the problem.
And even affected, most of them also dont report to tm,for me i also give out reporting to tm,just because waste time and they dont really want to fix the problem.

For VPN,i had added a list of singapore vpn location to my smokeping,so it can be a reference to select a vpn that had singapore location.

And MCMC,because the unifi plan is under my parent name,they dont want me to report to MCMC or TM,because they are like the people i said just use internet for basic usage which didn't facing big problem with unifi.

So the only thing i can do is monitoring the connection by smokeping and choose the vpn that suitable for me to use. sweat.gif
Cincai.La
post May 26 2021, 10:30 PM

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Hi, I also having problem that having high ping when playing Mobile Legends. At the same time when I ping lol.garena.com it gets over 400ms. (Normally only 20ms) How can I report it to TM? Just ask them to fix network congestion to Singapore when night?

user posted image
TShostingmalaya
post May 26 2021, 10:41 PM

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QUOTE(Cincai.La @ May 26 2021, 10:30 PM)
Hi, I also having problem that having high ping when playing Mobile Legends. At the same time when I ping lol.garena.com it gets over 400ms. (Normally only 20ms) How can I report it to TM? Just ask them to fix network congestion to Singapore when night?

user posted image
*
Yes, u might also can give information with detailed with what I post here : https://amirazman.my/masalah-sambungan-unif...erver-singapore.

They might need you to send your pingplotter to the IP/web that having issue so prepare it and give it to them. Tell them it usually happens aroun 9pm to midnight.

For those who can make a report, please do it. Or else they are not gonna think this is a serious issue.

Because they might think we are just a few, they shouldnt fix it/take this issue seriously.

To be honest its not just to Singapore, I could say to international server because some servers example vietnam and others also affected.
go626201
post May 26 2021, 10:43 PM

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QUOTE(Cincai.La @ May 26 2021, 10:30 PM)
Hi, I also having problem that having high ping when playing Mobile Legends. At the same time when I ping lol.garena.com it gets over 400ms. (Normally only 20ms) How can I report it to TM? Just ask them to fix network congestion to Singapore when night?

user posted image
*
You better report to 3 place. TM and MCMC and Garena and Moonton.
The reason why report to garena and Moonton is because they are game service provider,and they had the responsibility to try to fix the issue with tm,or else most player will blame them about the connection issue.
Just tell them please fix the latency issue for malaysia unifi user,or i will quit the game.

For TM,u can try to say
Please fix the connection between TM and Singapore that having problem at night, i am playing game but facing very unstable connection for Garena's League of Legend and Moonton's Mobile Legend.
The problem causing me unable to play the game.Please fix it or i am going to report MCMC.

For MCMC,u just wrote about the TM Crap network Between TM and Singapore network.
And told them the whole problem and occurs time and had persisted for how long... blablabla.

heLL_bOy
post May 26 2021, 11:54 PM

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QUOTE(hostingmalaya @ May 26 2021, 09:47 PM)
Last year also I report to MCMC and seems that report = working. So I hope if you guys are also having this issue, lets report together so that they take this issue seriously.

Ive write full post here for last year : https://amirazman.my/masalah-sambungan-unifi-ke-ovh-hosting.
*
yeah i tried no luck becos they closed my two reports without further investigate with their network operation team only they asked my area local technician to check fiber reading and take a look on my port that all which is nothing related with my issue that i am feedback.

they are treating me like a fool when i report network routing issue and they comeback me with this kind of nonsense.
Cincai.La
post May 27 2021, 06:15 AM

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QUOTE(hostingmalaya @ May 26 2021, 10:41 PM)
Yes, u might also can give information with detailed with what I post here : https://amirazman.my/masalah-sambungan-unif...erver-singapore.

They might need you to send your pingplotter to the IP/web that having issue so prepare it and give it to them. Tell them it usually happens aroun 9pm to midnight.

For those who can make a report, please do it. Or else they are not gonna think this is a serious issue.

Because they might think we are just a few, they shouldnt fix it/take this issue seriously.

To be honest its not just to Singapore, I could say to international server because some servers example vietnam and others also affected.
*
QUOTE(go626201 @ May 26 2021, 10:43 PM)
You better report to 3 place. TM and MCMC and Garena and Moonton.
The reason why report to garena and Moonton is because they are game service provider,and they had the responsibility to try to fix the issue with tm,or else most player will blame them about the connection issue.
Just tell them please fix the latency issue for malaysia unifi user,or i will quit the game.

For TM,u can try to say
Please fix the connection between TM and Singapore that having problem at night, i am playing game but facing very unstable connection for Garena's League of Legend and Moonton's Mobile Legend.
The problem causing me unable to play the game.Please fix it or i am going to report MCMC.

For MCMC,u just wrote about the TM Crap network Between TM and Singapore network.
And told them the whole problem and occurs time and had persisted for how long... blablabla.
*
Ok. TQ guys. will report now

akhito
post May 27 2021, 08:56 AM

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Obvious it was TM problem. international routing all go hay wire at night. They won't acknowledge it just find some vpn to use at night. Oh ya avoid SG server and warp ya. They won't work.

This post has been edited by akhito: May 27 2021, 08:59 AM
asellus
post May 27 2021, 09:22 AM

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TM needs to get their international link fixed, this actually can harm Malaysians more than you can realize.

» Click to show Spoiler - click again to hide... «

go626201
post May 27 2021, 09:55 AM

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QUOTE(asellus @ May 27 2021, 09:22 AM)
TM needs to get their international link fixed, this actually can harm Malaysians more than you can realize.

» Click to show Spoiler - click again to hide... «

*
Enable ipv6,and u will suddenly found out the current route is good enough.

user posted image

And i dont think that is a network problem about the booking vaccine,just the system overload.

This post has been edited by go626201: May 27 2021, 09:57 AM
evilhomura89
post May 27 2021, 10:21 AM

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QUOTE(Cincai.La @ May 26 2021, 10:30 PM)
Hi, I also having problem that having high ping when playing Mobile Legends. At the same time when I ping lol.garena.com it gets over 400ms. (Normally only 20ms) How can I report it to TM? Just ask them to fix network congestion to Singapore when night?

user posted image
*
Ya same issue here with mlbb even with ipv6 enabled
And problem seems to happen on a timely manner around 6-7pm onwards until midnight... When it's happening I'm forced to switch off wifi and switch to maxis mobile data

Any idea where's mlbb's server located?

Anyway I've file a report with tm live chat and mcmc, still no response from them. All live chat could do is just reset port. I'm not even sure reset port can do anything, it's the same as rebooting router manually isn't it?

ADDON - just received a generic reply after reporting to MCMC " RM0 Thanks for reaching us via MCMC.We wld recommend u to reach us via https://livechat.tm.com.my/unifilivechat/livechat.aspx for further assistance.TQ "

Typical of Malaysia customer service support - taichi here and there.

This post has been edited by evilhomura89: May 27 2021, 11:23 AM
Chiggah
post May 27 2021, 11:35 AM

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I also just lodged a report to TM and MCMC

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