This is my experience regarding slow international connection issue During 2012 - 2014

Slow connection to international sites has been there since Streamyx era where you will face slow downlaod speeds when downloading files from international servers. Movie and video streaming also keeps bufferring.


My expereince is no point contatcing them to lodge reports or even escalating this to higher up because in the end the result is the same


1. Customer service has no idea what you are talking about.
2. Technical guy will come to your house pluck in their equipment to use. As long as Youtube, Facebook, SpeedtTest OK, they will say OK no problem close case.

For my case, I did escalate by bombaring the then Prime Minister Najib Razak qustiojing him why he allow TM to cheat customer by throttling connection speed. I did able to produce evidences to a special offcier that help me on my case. So that special offier did help me to work wit MCMC on that. TM high level technican did came to my house a few times, test this test that and show him how I have proven that TM is throttling connection.


In the end, they have admitted that (They are indeed throtlting connection) openly in the conference call between officer from PMO, MCMC that they are indeed throttling connection because they do not have so much bandwidth allocation from international counterparts and the working relationship is not that great either. This issue is face by everyone throughout the nation.


They said you can try to upgarde to Unifi for an improved expereince or use VPN for now. My connection was smooth for quite sometime and I switched to Unifi a year later. Never face those issues anymore until the past 1 year.

This post has been edited by leezhijiang: Jan 29 2023, 04:18 PM

I noticed it also happening beyond 11pm. Sometimes it goes on till the middle of the morning then suddenly website all load fast at around 8am.

Look like line on Melaka burst, from gateway to 10.233.x.x getting overloaded, IPv6 also same, speedtest unable full speed, get limited to 10Mbps...
But upload fine, lol.

At least it is not random packet drop anymore, so TM should take action very quick, so, let's see when TM gonna fix it.


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And random choice again, I guess table issues?



This post has been edited by BenYeeHua: Jan 29 2023, 11:14 PM

Thats just because adsl suck in general, less about international bandwidth. Both streamyx and unifi come from the same ASN.

Just saying, somehow they also having different QoS applied, it is true for Melaka that they have much more throttling going on than others.

For example, I spotted 480kbps throttling on Google(Yes, all google ASN at Malaysia, local server), even search page take 3-5s for loading instead of 1s.
But, after I go to Melaka - UniFi area which just 30M RM 159, the throttle gone, just gone.
Google smooth, Youtube smooth, China server smooth, until free speed upgrade happen.

So yes, they apply heavy QoS on Streamyx, I will guess it take higher cost to maintain than fiber that is passive?
As Streamyx you need to change the cable from time to time too, to fix the noise caused by old cable, also more CS to serve Streamyx users.

Also for extra, I had done some research on TM WiFi which using @biz or something(forget), they did can control the QoS on their side, unsure Biz user gonna get higher QoS priority or not.
----
Anyways, for my Melaka case, it seem like solved 80% after I report about 200ms and crash down of that route point, 20% is confirmed by switching to UniFi Mobile.
For Taobao, I also using JP DNS and confirmed it is indeed the Aliyun MY is worst than Aliyun HK/JP...

Haiz, CDN MY still gonna be xxxx than CDN SG or HK, as no Google/Facebook undersea cable connect to Malaysia...

This post has been edited by BenYeeHua: Jan 30 2023, 02:09 AM

Currently even with Unifi, streaming from dandanzhan and other streaing sites seems to be slow. However, I didn't see a problem for Netflix. When reach out to TM, they claimed that they can't do anything and said this is instruction from MCMC. I reached out to MCMC for clarifcation and there's no such instruction was given.

Now TM is in hot soup and they need to resolve this as soon as possible.

They can't, lack of the undersea cable direct to point, and gov stop the plan to Google/FB, so how they gonna fix it?
Just give more money to SG for higher speed?

This post has been edited by BenYeeHua: Jan 30 2023, 12:17 PM

GG lor. Need to tahan slow internet connection for few more years.

Setup your own vpn server,and u will have a better internet experience.

Do you mind to share your dns servers list that currently using?

This post has been edited by go626201: Jan 30 2023, 03:43 PM

Yep it's odd, my house in JB was throttled heavily during peak hour in such twitter and telegram are unusable while gaming on NA server suffers from high ping
No such issues when I moved to KL

Has anyone in JB area recently experienced big IP changes? Usually my PPPoE assigned IP range is either 115.134.x.x, 60.53.x.x and 175.141.x.x. After restarting I get assigned with one of these 3 IPs under CGNAT. But like yesterday or the day before I get assigned 124.13.x.x, which I have never seen before assigned to me and when I woke up today, checked my IP again and it's back to 175.141.x.x. And with the 124.13 range, everything was just BAD, games were having packet drops(Pings weren't fluctuating), speedtest couldn't be completed and would report internet connection is not available when it clearly was (Was on Twitch at the time), and just bad time in general for any content consumption in house.

Is the 124.13 range more for just testing or fallback for TM when the more "better" ranges are being tweaked or something?

And funnily enough, after connecting to my OVH SG server (OVPN VPN), it fixed packets drop issues in my games (But had ping spikes, but made the game way more playable than random packet drops)

For china, I just use the ping to obtain China mobile IP address and add to host file, can use pi hole to serve custom host file too.

And yes, VPN is the final solution, but...
Paying both a bit too high cost as a B40, while Taobao etc block a lot based on IP address lol, so just using host file to solve it a bit by moving to good server.

Another is this, the JP server not giving the (server) result IP address based on your IP address, so can using it to obtain the JP country server without setup a pi hole.
But still, better setup a pi hole la, can adblock somemore.
https://blahdns.com/

Different area got their own gateway, unlike old time 10 years ago, which sharing same PPPoE server too, they already split it to multiple when they start the UniFi plan.
Just like east malaysia, also different la.
So high load on your side sure gonna slow down, I guess caused by JB under load by JB and other area.

For that high QoS, it is under @tmnet account as I can recall, but after certain time UniFi become famous, it also get slowing down, unsure they set different QoS on the biz account, or too much UniFi user get in.

Sadly it is not good or bad ip range anymore after the split of gateway.

Well, it happen to Melaka area like 2-3 days, fixed after that fault router point restarted/crashed at own.
Like I said for Melaka, some CGNAT is burst for some reason, so I guess it also happen to JB, as this affect a lot ppl, I am sure they got monitoring this issues.

Unsure how's they assign the private IP as CGNAT, in old time the public IP just increment, I don't recall it jumping back to the old IP address that I get before.
So it might be you are out of IP to be obtain from TM for your UniFi account(which I don't think it is running like this for CGNAT), or they are testing a lower QoS to create a new cheap plan to the request of MCMC, or it is just testing of new IP to handle more unifi customer la.

Thanks for giving the dns server information.
I am currently using SmartDNS(Github) + Pihole together to auto get the better server from a list of dns server and lower level adblock at the same time.

Multiple DNS server <> SmartDNS <> Pihole <>Lan Client


VPN is much more easily to fix most unifi routing issue,thats why i recommend people to setup their own vpn server while using unifi.
And of course,using commercial consumer grade vpn is also a way to mitigate the issue,but there is still got some problem might be facing like
Example: Connect to Nordvpn SG
1.Currently there are 71 servers in Nordvpn SG,but u cant know which is under good routing at the time (different time or day got different routing and performance),
So people might having high latency issue with low speed connection to some Nordvpn SG server.
2.The vpn server is share with alot of user at the same time,and the speed is not guarantee,it might fast or slow anytime.
3.If people is using vpn with doing confidential thing, although the data transfer is encrypted but it will still recordable and viewable by the vpn provider.


Sometime if unifi team is doing maintenance on your area or state and the unifi service still usable, then your internet speed might suddenly drop to about 1/10,
and from what i experience 2-3 or 3-4years ago,while unifi network maintenance, ipv4 is slow but the ipv6 is usable at that time like 50-60% of your subscription speed.
(But i think the speed cant full at that time is because the router didn't have enough power to run ipv6,i was using lower-mid grade router- Mikrotik-RB750Gr3 few years ago)

Joke of the year.

My maxis Lte gamming experience is far better then my 300mbps fiber unfi.

Time to switch to maxis fiber

IP pool rarely makes a difference now. I’m in JB as well (Mt. Austin), and have been assigned all the IP ranges you listed, including the obscure ones like 124.13.xxx or 1.32.xxx and it seldom makes much of a difference. On bad days, basically there will be a period every hour that lasts anywhere between 5 - 30 minutes where certain peering routes get overloaded and TM will do traffic shaping or load balancing of some sort (I don’t know the exact technical term, sorry). The only difference your assigned IP pool makes is the time it occurs, but it almost definitely will occur once every hour for all these IPs.

Like you say, a VPN helps, but there are limitations. If the route to your VPN is through one of these overloaded peering providers, then it makes no difference. For example, for your VPN’s SG servers, it would depend on which datacenter they’re housed in and what peering hops are taken back to your TM IP address. In my experience, M247 and DataPacket/DataCamp servers in certain datacenters rely on PCCW, which is completely f@#ked when this issues happen. M247-Level3 is much more reliable. If what you say is true and OVPN relies on OVH, then you’re already in a quite good situation since (according to a poster here) OVH has a private peering agreement set up with TM.

Anyway, it’s a good idea to do proper traceroutes to any commercial VPN provider’s servers in the region before you commit to a subscription. Even then, it’s better to pay a bit more for a monthly sub rather than discounted yearly deals, since TMs peering situation may change at any time. Obviously rolling your own on a VPS is also great, ut those have their own limitations like reduced privacy (because most require CC details) and data caps.

This post has been edited by dev/numb: Jan 31 2023, 05:23 PM

Last time when using Unifi (around MCO, +1 year), the experience is so bad that I need to ask my friend to let me use his time fiber via VPN
Else I can mine the same block of gold multiple times in minecraft or getting TP back multiple times

After switching to Maxis, apart from seeing CN sites slowing down in the night recently, all is well

Doesn't matter what sort of special plan Unifi is pushing me now, I ain't switching

This post has been edited by QuantumEdge: Jan 31 2023, 05:54 PM

Or, you can just sub to China solution, which is clash for win(v2ray etc), they got plans that count based on low ping, or high bandwidth but cheap calculation on quota(like certain server x0.5 high ping but high speed, for video stream is good)
With PAE also can only forward slow connection while keep those fast one to forward, also easy to ping and select server too.

And also good on confidential thing la.
But I think it might expensive compare with unlimited quota VPN if you failed to seek the good one, which is 1 of the problem.

Another is hard to operate on smartphone.

Joke of the year, unifi mobile free quota got better routing than unifi.

Same to me, the worst case when HK burst, I use socket5 from my China friend's local server to get better connection to QQ, lol.
The best will be seeking China EDU for best routing result for China website, based on my P2P testing result.

For Maxis, moving from UniFi, you can also get free ipad too, just +RM x per month, but I guess it is already no such plan la.

Still, I wonder who sell my UniFi info to Maxis dealer, all posting my previous address to me after I moved to new location/house lol.

This post has been edited by BenYeeHua: Feb 1 2023, 02:19 AM

Probably TM themselves sold it, or the agent who signed you up. 90% of all this personal info spreading is ISP or telco themselves. They sell to a data broker who in turn will sell it to any company that pays. After that, once the info go “downline” to marketing staff, they simply exchange lists between each other. All those property agent that randomly whatsapp you or insurance agents that call you directly, chances are your number/address originated from TM, Maxis, Celcom, Digi, etc.

For health/medical insurance there’s also a chance your info might have been shared by a private hospital you previously visited, particularly if you simply tick and sign all the documents during admission without reading (there’s actually a marketing section where you can tick the “don’t agree” box, but most people don’t notice it).

Actually, I think ISP/Telco by law also required to include the option in their forms for customers to decline promotional and marketing stuff, but I don’t know if they really follow or not, and since most people sign up via agents, the agent handling it most likely tick “yes” for everything on your behalf, and probably also saved your details on his phone to share with his friends working for insurance, water filter, solar panel, landscaping, etc companies.

This post has been edited by dev/numb: Feb 1 2023, 02:57 PM

Ya, cimb also do the same to their new e-saving account, but I try not tick it, and they reject the offer lol.
After success they keep calling non-stop for few days.

Anyways, most of my info sold to seller, I guess it is not much of a issues, as long as I am not someone big target.
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For UniFi, slowly back to normal, not bad.
Even shanghai china mobile become stable like guangdong china mobile.

bro how is your unifi today?

me melaka area also quite bad, everything is very slow.

Even trace route show that the second hop ping is around 100MS from customer CPE to TM router. Tons of packet loss as well and speedtest to tm server only get 20M out of 300M package.