This is my experience regarding slow international connection issue During 2012 - 2014

Slow connection to international sites has been there since Streamyx era where you will face slow downlaod speeds when downloading files from international servers. Movie and video streaming also keeps bufferring.


My expereince is no point contatcing them to lodge reports or even escalating this to higher up because in the end the result is the same


1. Customer service has no idea what you are talking about.
2. Technical guy will come to your house pluck in their equipment to use. As long as Youtube, Facebook, SpeedtTest OK, they will say OK no problem close case.

For my case, I did escalate by bombaring the then Prime Minister Najib Razak qustiojing him why he allow TM to cheat customer by throttling connection speed. I did able to produce evidences to a special offcier that help me on my case. So that special offier did help me to work wit MCMC on that. TM high level technican did came to my house a few times, test this test that and show him how I have proven that TM is throttling connection.


In the end, they have admitted that (They are indeed throtlting connection) openly in the conference call between officer from PMO, MCMC that they are indeed throttling connection because they do not have so much bandwidth allocation from international counterparts and the working relationship is not that great either. This issue is face by everyone throughout the nation.


They said you can try to upgarde to Unifi for an improved expereince or use VPN for now. My connection was smooth for quite sometime and I switched to Unifi a year later. Never face those issues anymore until the past 1 year.

This post has been edited by leezhijiang: Jan 29 2023, 04:18 PM

Currently even with Unifi, streaming from dandanzhan and other streaing sites seems to be slow. However, I didn't see a problem for Netflix. When reach out to TM, they claimed that they can't do anything and said this is instruction from MCMC. I reached out to MCMC for clarifcation and there's no such instruction was given.

Now TM is in hot soup and they need to resolve this as soon as possible.

GG lor. Need to tahan slow internet connection for few more years.

I faced this issue during Najib era (my college years) where they are very reluctant to look into my issues and pretend everything is ok even after MCMC escalation. They just refused to admit on the congestion and international bandwidth shaping they did. For every evidence I provided on they actually doing throttling, I looped in Najib and the Minister of communication. I also looped in TM, KDN and Ministry of communication in my email to TM upstream provider which are located overseas that highlight why are they bullying Malaysian by not providing enough bandwidth (Even though I know TM didn't pay enough) and say Malaysia got a big army with nukes, so don't bully Malaysian please. I got evidence that TM did revert that say the problem not with us is with the upstream provider, so I attached it as well.

That get escalated extensively as I was looped in email between KDN, PMO, RMA, MOC and TM. I was getting follow up calls every week asking is my connection was good, face any more buffering issues when streaming movies , able to download the software / materials needed for my studies and etc ... From that onwards, there's no more lagging issue until now for the Unifi connection in my parents house Of course, I was invited to the counsellor room and dean office respectively ...

This post has been edited by leezhijiang: Nov 24 2025, 10:40 AM