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 Official TM UniFi High Speed Broadband Thread V39, READ 1ST PAGE FOR RELEVANT WIFI INFO

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aniq8676
post Feb 23 2021, 10:40 AM

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QUOTE(laihuhng @ Feb 23 2021, 09:12 AM)
I've called them up yesterday. However, there are things that I'm in doubt.
(i) Free Mesh? Forgotten to ask.
(ii) 600 Free min, isn't included. Yours?
(iii) Unify TV not included. Yours?
*
i) Yes, Free Mesh M4 for 300mbps, M9 for 500 & 800Mbps
ii) 600minutes still included
iii) no unifitv & unifiplaytv

RM 159 - 300Mbps (FREE MESH, 600MINUTES
RM 169 - 300Mbps (FREE MESH, 600MINUTES, UNIFIPLAYTV [ANEKA/VARNAM/RUBY])
aniq8676
post Feb 23 2021, 10:43 AM

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QUOTE(sonicmaster @ Feb 23 2021, 09:14 AM)
I asked to upgrade my tp link router. they said wanna charge me rm50. Lol
*
RM50 for the expert to come to your house. They think you dont know how to setup
jabz
post Feb 23 2021, 11:04 AM

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hi, im turboed user 800mb since 2018...
no call / no email until now... but lately my connection so poor... i even cant played steam game as usual as it keep disconnected...
modem is from huawei and router is zte...

is it time to change the hardware?
ahlong
post Feb 23 2021, 11:26 AM

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QUOTE(jabz @ Feb 23 2021, 11:04 AM)
hi, im turboed user 800mb since 2018...
no call / no email until now... but lately my connection so poor... i even cant played steam game as usual as it keep disconnected...
modem is from huawei and router is zte...

is it time to change the hardware?
*
ah the same year with me..

same ah, no email no etc.. i think its time to change bro..
jabz
post Feb 23 2021, 11:43 AM

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QUOTE(ahlong @ Feb 23 2021, 11:26 AM)
ah the same year with me..

same ah, no email no etc.. i think its time to change bro..
*
ah ok... just dont know what to ask?

renew contract?
laihuhng
post Feb 23 2021, 11:56 AM

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QUOTE(aniq8676 @ Feb 23 2021, 10:40 AM)
i) Yes, Free Mesh M4 for 300mbps, M9 for 500 & 800Mbps
ii) 600minutes still included
iii) no unifitv & unifiplaytv

RM 159 - 300Mbps (FREE MESH, 600MINUTES
RM 169 - 300Mbps (FREE MESH, 600MINUTES, UNIFIPLAYTV [ANEKA/VARNAM/RUBY])
*
Mine confirmed don't have free 600min. That's why I'm not signing up. Probably I'll go to TMpoint and see what they said.
aniq8676
post Feb 23 2021, 12:07 PM

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QUOTE(laihuhng @ Feb 23 2021, 11:56 AM)
Mine confirmed don't have free 600min. That's why I'm not signing up. Probably I'll go to TMpoint and see what they said.
*
I asked the sales department for double confirmation, and yes, 600minutes call is still given in this promo
ahlong
post Feb 23 2021, 12:12 PM

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QUOTE(jabz @ Feb 23 2021, 11:43 AM)
ah ok... just dont know what to ask?

renew contract?
*
these are mine

Internet:

Residential Internet Security
Online Guard Plus
Promo Discount RM60
Promo Discount Perpetual

IPTV:

Ultimate Pack
HDMI Cable
IPTV Add-On Channel
Promo - 1 Month Free unifi TV Premium Channels
unifi TV Free
unifi playTV
unifi playTV Plan A (Promo)

Phone:

Residential Voice Basic - 1BB
Voice - Do Not Disturb
Voice STD20 (Free)
Voice - Call Line Identification Presentation (CLIP)
Voice Premium Calls (Barring IDD Call + 600)
InfoBlast

paying rm189.xx monthly.. i think they cannot promote us with reasonable price lor..

about "its time to change" is for your device..
laihuhng
post Feb 23 2021, 12:34 PM

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QUOTE(aniq8676 @ Feb 23 2021, 12:07 PM)
I asked the sales department for double confirmation, and yes, 600minutes call is still given in this promo
*
Your current plan comes with free 600, right? Mine not. Probably that's why. I've asked if they can add for me FOC but sadly, she said NO.
angelofro
post Feb 23 2021, 01:19 PM

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QUOTE(laihuhng @ Feb 23 2021, 12:34 PM)
Your current plan comes with free 600, right? Mine not. Probably that's why. I've asked if they can add for me FOC but sadly, she said NO.
*
just called tm and the cs told me the package is without any thing just upgrade my 100mbps to 800mbps.
no mesh, no free call plan, no tv package. oh ya, new router also dint got. looks like i need call again later to double confirm.

my plan is 100mbps (stb) best and with voice STD (free) also ruby plus pack (promo)
jabz
post Feb 23 2021, 01:33 PM

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QUOTE(ahlong @ Feb 23 2021, 12:12 PM)
these are mine

Internet:

Residential Internet Security
Online Guard Plus
Promo Discount RM60
Promo Discount Perpetual

IPTV:

Ultimate Pack
HDMI Cable
IPTV Add-On Channel
Promo - 1 Month Free unifi TV Premium Channels
unifi TV Free
unifi playTV
unifi playTV Plan A (Promo)

Phone:

Residential Voice Basic - 1BB
Voice - Do Not Disturb
Voice STD20 (Free)
Voice - Call Line Identification Presentation (CLIP)
Voice Premium Calls (Barring IDD Call + 600)
InfoBlast

paying rm189.xx monthly.. i think they cannot promote us with reasonable price lor..

about "its time to change" is for your device..
*
so this package still 800mb?

aniq8676
post Feb 23 2021, 01:48 PM

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QUOTE(angelofro @ Feb 23 2021, 01:19 PM)
just called tm and the cs told me the package is without any thing just upgrade my 100mbps to 800mbps.
no mesh, no free call plan, no tv package. oh ya, new router also dint got. looks like i need call again later to double confirm.

my plan is 100mbps (stb) best and with voice STD (free) also ruby plus pack (promo)
*
I recommend you make a voice call via100 and choose the fourth option (Products and promotions), from there it connects directly to the sales department, rather than to customer service. then, they will also ask for your unifi ID to confirm whether you are eligible or not for this exclusive promotion, they will also tell you in detail about this promotion including the terms and conditions

they will recommend you three exclusive packages

300mbps Loyalty Super Value - RM 159 (FREE MESH M4 + STD20)
500mbps Loyalty Super Value - RM 199 (FREE MESH M9 + STD20)
800mbps Loyalty Super Value - RM 239 (FREE MESH M9 + STD20)
angelofro
post Feb 23 2021, 01:50 PM

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QUOTE(aniq8676 @ Feb 23 2021, 01:48 PM)
I recommend you make a voice call via100 and choose the fourth option (Products and promotions), from there it connects directly to the sales department, rather than to customer service. then, they will also ask for your unifi ID to confirm whether you are eligible or not for this exclusive promotion, they will also tell you in detail about this promotion including the terms and conditions

they will recommend you three exclusive packages

300mbps Loyalty Super Value - RM 159 (FREE MESH M4 + STD20)
500mbps Loyalty Super Value - RM 199 (FREE MESH M9 + STD20)
800mbps Loyalty Super Value - RM 239 (FREE MESH M9 + STD20)
*
yes i call direct to 100 and press 2 4 2. the cs requested my unifi id / ic. but maybe the cs not really know about this new promo, i ask 1-2question then hold my call. so gonna call again later.
aniq8676
post Feb 23 2021, 01:56 PM

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QUOTE(angelofro @ Feb 23 2021, 01:50 PM)
yes i call direct to 100 and press 2 4 2. the cs requested my unifi id / ic. but maybe the cs not really know about this new promo, i ask 1-2question then hold my call. so gonna call again later.
*
for the customer service department, they dont know about this promotion. while for the sales department itself, they know this promotion, and I understand that this promotion is offered at random. hmm.gif
laihuhng
post Feb 23 2021, 01:56 PM

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QUOTE(angelofro @ Feb 23 2021, 01:19 PM)
just called tm and the cs told me the package is without any thing just upgrade my 100mbps to 800mbps.
no mesh, no free call plan, no tv package. oh ya, new router also dint got. looks like i need call again later to double confirm.

my plan is 100mbps (stb) best and with voice STD (free) also ruby plus pack (promo)
*
So, everyone is getting something differently. tongue.gif

Probably I should call again. LOL~ laugh.gif
angelofro
post Feb 23 2021, 01:59 PM

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QUOTE(aniq8676 @ Feb 23 2021, 01:56 PM)
for the customer service department, they dont know about this promotion. while for the sales department itself, they know this promotion, and I understand that this promotion is offered at random.  hmm.gif
*
the 100 no.4 is marketing dept right? i though i get in the right place for ask? 2 english 4 marketing/promo 2 unifi.

ahlong
post Feb 23 2021, 02:01 PM

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QUOTE(jabz @ Feb 23 2021, 01:33 PM)
so this package still 800mb?
*
yeah free turbo-ed 2018 from vip10, then 30mbps > 100mbps > 300mbps > 800mbps
jabz
post Feb 23 2021, 02:04 PM

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QUOTE(ahlong @ Feb 23 2021, 02:01 PM)
yeah  free turbo-ed 2018 from vip10, then 30mbps > 100mbps > 300mbps > 800mbps
*
ok thanks, i will call them later... just now pkp, sure they cant do anything to install new hardware
xCryptik
post Feb 23 2021, 02:05 PM

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QUOTE(laihuhng @ Feb 23 2021, 02:56 PM)
So, everyone is getting something differently.  tongue.gif

Probably I should call again. LOL~  laugh.gif
*
Some that request to terminate will get different offer also.
angelofro
post Feb 23 2021, 02:17 PM

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QUOTE(xCryptik @ Feb 23 2021, 02:05 PM)
Some that request to terminate will get different offer also.
*
ya i hear this too. so gonna try this out. see tm will give me a call or not.

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