I'm on try me 100mbps, I got the offers via SMS. However, no TnC stated too.


Yes, different agents says different story, and that happens on every CS like Digi, Maxis, etc.
The same words, try again with another person. For my case, I was told that it's one pair free Deco M4 mesh, and it actually includes Unifi TV basic. Anyway, I turned down the offers already.

This post has been edited by ckimsem: Feb 22 2021, 07:37 PM

If this is true, I have to be careful lol. I have been criticising them since last September for the low picture quality on HyppTV. They updated the software on white STB and makes the picture to lag and while changing channels it will take around 5 secs to respond. Their so-called “expert team“ came to my house 3 times yet they unable to solve it. At last I had to took their unifi plus box(UPB) in November and the picture quality is even worse than White STB. I had to lodge an MCMC report, technically just reopened from my previous case for the white STB, till now they are not able to solve it even after I suggested to them what should be done on the UnifiTV app. They keep blaming me saying the UPB is connected through WiFi 🙄. Since day 1 the UPB is connected through cat 5e lan cable. Then today afternoon received another update together with MCMC saying that I should get the mesh WiFi to improve it 😡. What has mesh WiFi has to do with their UnifiTV app bug!!! Pundek la this people. Ignorant to the core. Their UnifiTV team should resign if they unable to do the job!

Just finish livechat with TM agent to enquiry about 300mbps with lower price but to no avail. The agent told me is it according to my account "change my plan" details. I have asked her to feedback it to their sales/marketing team to contact me if there is such offer. Hope for good news.

Some CS are lazy... haih...

This one is True.
You try ask them reset port. Then ask them check how many connected devices. Then you know what to ask next. Hehehe.

just saw Maxis off free Wifi 6 router for 100mbps plan, did Unifi provide wifi 6 router?
also notice TIME got new device where the modem n router is in 1 device, did unifi offer such device (this is good if unifi don provide wifi 6 router and i can buy my own router so no need to keep so many device running).

100% no, TM's provided routers are the worst among all ISP

This post has been edited by QuantumEdge: Feb 22 2021, 09:28 PM

TIME provides 2in1 Modem router for fibre broadband ? If yes, I dont like this idea.
If seperate , at least if router is down , then I have back-up router.

Hi guys, just noticed something, when i enable cloudflare warp now, no web pages load even if it says connected. disconnect no issue to browse

anyone else having this issue? morning whole day had no problem with it

Typical answer from TM. Has anyone made report to MCMC regarding the low picture quality on UPB?

what version is this? some version have only 64MB RAM, while the DIR-850L and C1200 given by TM since unifi 30mbps, 50mbps, 100mbps has 128MB RAM.

https://openwrt.org/toh/d-link/dir-825

Mesh included, Free Mesh M4 for 300Mbps and Free Mesh M9 for 500Mbps & 800Mbps

unifi 300Mbps Loyalty Super - RM159
unifi 500Mbps Loyalty Super - RM199
unifi 800Mbps Loyalty Super - RM239

I am a new Unifi user in 3 months, and I also got this promotion.

What I understand about this promotion is that it is only offered to those who receive the email from unifi. And to be sure about this exclusive promotion, customers can make any unifi inquiry via 100 calls instead of livechat, because through voice calls, it will be connected to this Sales Department. For confirmation of this promotion, the department will ask for your unifi ID to confirm that your unifi account is eligible to subscribe to this promotion plan

just chat with unifi chat bot human agent at 5AM, they said it cannot be done by request, TM would only upgrade it by batch on their timeframe.

[quote=laihuhng,Feb 22 2021, 03:57 PM]
Probably. But, nobody dares to respond without details.
I can't find any detail.
This is the original email


to know more about the terms and conditions, I recommend you to make a call via100 and connect to the sales department, they will explain regarding the following terms and conditions. understood regarding the terms and conditions, the contract will be renewed to 24 months again, not allowed to downgrade the plan within 24 months, all discounts available on the previous plan will be canceled after upgrading to this promo plan

if you want to subscribe to this plan, I recommend you to subscribe to this plan via phone call, because from there they will explain you in more detail

This promo is only offered at random. if you want to know if you are eligible or not, please ask them via voice call instead of livechat

I hope so, but it is understood that the sales department will confirm your unifi ID first to know if you are eligible to subscribe to this exclusive plan

I recommend you make a voice call to the sales department instead of livechat

livechat does not help because this promotion is not offered publicly

yes, they will answer no, because this plan is not offered publicly, only those who are eligible will get it, to know more about this promotion, I recommend to make a call to the sales department and not the customer service

Mine was routed to marketing via live chat cs, marketing called me the day after

This post has been edited by brianklc: Feb 23 2021, 08:10 AM

I've called them up yesterday. However, there are things that I'm in doubt.
(i) Free Mesh? Forgotten to ask.
(ii) 600 Free min, isn't included. Yours?
(iii) Unify TV not included. Yours?

I asked to upgrade my tp link router. they said wanna charge me rm50. Lol