You guys are lucky wei.

I just bought the C716 via shopee and man, I'm having a nightmare. First one came with those grey dots towards the bottom half (ignore quality -resized picture) and seller was nice to ship another one.

2nd one, seems like used model. Bottom of tv can see markings that the leg have been screwed on, all the legs and remote controller packets were open and worst of all, the screen cracked.

Was so excited initially but now have to go and pack both TVs back to the seller for refund, potong stim. As much as I want to try TCL C716, I think I'll go back to Sony or Samsung. Hope you guys have better luck than me. I don't have much faith in TCL quality or maybe I damn unlucky la.




This post has been edited by alwy11: Feb 4 2021, 01:15 PM

Share the seller link so we can blacklist

This post has been edited by nill: Feb 4 2021, 01:23 PM

glad to hear tat.

I'm undergoing through the refund process now and they seem to be providing good responsive service and their rating pretty good in Shopee.

I'll see how it goes but the seller claims they've not open that 2nd unit before and is pointing the fingers towards the supplier, TCL Malaysia as they sold it as it is.

So for now, I won't name them gua but I damn phobia from buying this kind of items via Shopee now.

Edit: Don't think I will buy anything from this seller anymore. Good in sales but poor in after sales service. Said will arranged pick up on 8 Feb, no one pick up and messaged them. Seller said will check. Followed up with them on 9 Feb, no reply for both messages hours apart.

Also, I don't think you can rate a seller or comment once you select a refund process. Only if you confirmed the purchase then you can.

This post has been edited by alwy11: Feb 9 2021, 05:10 PM

tat is bad luck bro....

u bough from official store at shopee?

Wanted to buy from official seller but they don't have stock for 65" so bought from another seller (Pahang). Other than the models shipped, I would say their service is pretty good la.

If I buy small items next time, I don't mind buying from them.

The white screen definitely looks like a quality defect issue. Hope you can claim warranty asap.

i see.
always a risk if get lemon TV from online shopping.
last time i chat with sellers they do not actually open the tv to test and check before sending out to customers.
so they will only will know if unit is defect after receiving feedback from buyers.

i would consider to buy from stores but it would seem TCL brand not many have them or always out of stock....

honestly i cant tell what the defect the white screen is.
mind telling me what to look out for?

If you go to shop just ask them to show u certain screens like black or white to detect all these dead pixels and spots. Other than that like screen distortions etc might need sometime to warm up the pcb board only will show. Other than that I cant share with my limited experience/knowledge.

i see...thanks.

Oh I will just return it back to the seller, a bit fed up already with this experience.

The seller asked me to go through a screen test via a youtube link with a few screen colours, so those dots and that line across in the middle below the dots, always there no matter what.

From the seller confirmed there's issue with the panel so he sent another one but I don't have luck la haha.

well at least the seller did not avoid your claims and send a replacement.
yeah its a hassle to send back a huge tv let alone 2.
its no easy transporting them to the courier office.

all the best on your next TV purchase bro.

I didn't see any complain on shopee on Pahang seller 65C716 TV.
As I know ,seller is OK guy (I bought from him also).
To check if TV is used before,can check hours in service menu....In the picture settings
menu, choose "Contrast" and at this point type: 6425.....under - Running Time

Another thing, what is software version installed in replacement (second) TV?

Btw,
packing (box) has been untouched,before you open ?
Is very unusuall that in both packing have this.

Edit:
Your both picture is from first TV.
Second TV ...no picture.

This post has been edited by stasio: Feb 4 2021, 02:33 PM

Yea, I didn't see any complaints about this seller and service was also good.

The first unit confirm new and box was clean - there is no marking at the bottom when I'm attaching the legs, all the packets (2 x legs and the remote/ manual) were intact. Only issue is those 6 dots and one line across. This one the run time is like brand new.

The 2nd unit - this is the one I was doubtful and the box was damn dirty. Got markings like as if the legs were attached before, all the packets had small holes enough to take the remote or legs. This unit I didn't bother switching it on cos once I lift the plastic sheet of it, it was cracked already.

The problem with the TCL TV box is that there is no certainty the box is not opened before unless those previous customers open it like me, where I use a blade to cut the top part of the box (there is no need for this step at all actually). Once you cut off that plastic strap thing around the box (which you can get it anywhere), you can already slide the Top Half of the box upwards and play with the TV parts already.

I honestly don't think the seller would do this la (there's no benefit for him) and maybe the unit he received was already a bad/ used one. Like what I said, if I buy smaller items I would go to him too. But for fragile items like TV etc. then I think I will just go to a shop instead. I initially tried looking for shops that display the TCL716 units but cannot find any.

I spent quite long actually convincing the missus to go for TCL cos she's those generic Samsung/ Sony type and needs to see a product in life before buying. Then manatau now, backfire haha.

These are the pictures of the 2nd set.







This post has been edited by alwy11: Feb 4 2021, 03:17 PM

Sad to know your story. I also just purchased a 65" C716 last week from Lazada. I'm glad my unit is in good condition. Look like TCL Malaysia has some issues on QC...they need to improve to gain consumer confidence on their products.

This post has been edited by kfthoo: Feb 4 2021, 03:41 PM

Yea, you have just bad luck....
So,what is your status now?
Sort thing by seller or by TCL ?

This post has been edited by stasio: Feb 4 2021, 05:54 PM

yea

Going back to seller for refund, don't dare to try another one for now. But can see his response speed drop a lot compared to before now that I'm getting a refund.

Hopefully all goes smooth with the refund. Then once I get it, I will probably have to go for Sony X8000H but will buy from those physical KL shops that have their own lorry to deliver cos this screen crack also don't know whether cos of GDex.

But that bezel on that Sony quite . Cannot fight with the TCL design and too bad TCL not popular here yet.

Went to Eks shop near my place today...
Too bad they don’t have c716 65”... only 50 and 55...

So I ordered one from shopee. From Pahang, same seller i think... very fast shipping... hopefully tomorrow can get it...

Nice.
What is the price for 50" and 55" in that shop?

This post has been edited by stasio: Feb 4 2021, 09:20 PM